Kauai Luxury Hotels

"Had an excellent time front desk was very very welcoming and helped me out with a few issues. It’s been 30 years since I’ve been to that hotel and just as I remembered."

"The staff were not very accommodating. I asked for pool towels and they told me they have none at the time because the one in charge is out to lunch. Then they just went about their business. I asked again and they finally got on the radio to check. After about 10 minutes, another worker walked up and after I complained, he went out looking for towels. After a long day, we come back to our room to find it uncleaned. The front desk said they only clean every couple of days. I asked for fresh towels and the garbage to be picked up. They brought 1 set of towels even though there are 4 of us. Then I asked about the garbage and they said just leave it outside. I complained to the front desk because I told her I wouldn’t have any garbage bags and bins if I leave them outside. Then someone came by and handed me 2 bags and watched me as I replaced the garbage myself. The following day, after another long day out, we got back to the room to find our room uncleaned again. I called the front desk again for them to say that they remembered me from yesterday and that they’ll have someone clean it. Waited an hour and a half before someone came by. Terrible customer service overall."

"Affordable place"