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1 Hotel Hanalei Bay

5.0 star property
Luxury resort on the beach, with 2 outdoor pools
VIP Access

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Photo gallery for 1 Hotel Hanalei Bay

2 outdoor pools, cabanas (surcharge), pool umbrellas
Creator video - submitted by Pretty Collected
Ocean View Terrace Studio Ste | View from room
NAPALI HOUSE SUITE | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet friendly
  • Free WiFi
  • Restaurant

Explore the area

View in a map
5520 Ka Haku Road, Princeville, HI, 96722
  • Place, Hideaways Beach
    ‪2 min walk‬
  • Place, Puupoa Beach
    ‪7 min walk‬
  • Place, Princeville Golf Club Prince Course
    ‪7 min walk‬
  • Airport, Lihue, HI (LIH)
    ‪52 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Mountain View King

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Mountain View King

10.0 out of 10
Exceptional
(8 reviews)
  • 547 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Mountain View Terrace King

View from room

Mountain View Terrace King

  • 547 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Studio Suite

Ocean View Studio Suite | View from room

Ocean View Studio Suite

10.0 out of 10
Exceptional
(3 reviews)
  • 820 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace Studio Ste

Ocean View Terrace Studio Ste | View from room

Ocean View Terrace Studio Ste

  • 820 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View 2 Queens

Ocean View 2 Queens | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Ocean View 2 Queens

9.2 out of 10
Wonderful
(5 reviews)
  • 547 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View King

Ocean View King | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Ocean View King

9.0 out of 10
Wonderful
(6 reviews)
  • 547 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace King

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Ocean View Terrace King

  • 547 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Terrace 2 Queens

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Ocean View Terrace 2 Queens

10.0 out of 10
Exceptional
(1 review)
  • 547 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mountain View 2 Queens

Mountain View 2 Queens | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Mountain View 2 Queens

  • 547 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for MAKANA PENTHOUSE

MAKANA PENTHOUSE | View from room

MAKANA PENTHOUSE

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 King Beds

View all photos for NAPALI HOUSE SUITE

NAPALI HOUSE SUITE | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

NAPALI HOUSE SUITE

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View 1 Bedroom Suite

Ocean View 1 Bedroom Suite | Living area | 55-inch LCD TV with cable channels, TV, pay movies

Ocean View 1 Bedroom Suite

  • 1200 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean View Lounge King

Ocean View Lounge King | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Ocean View Lounge King

9.0 out of 10
Wonderful
(2 reviews)
  • 547 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Ocean View King

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Panoramic Ocean View King

10.0 out of 10
Exceptional
(1 review)
  • 547 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Pu'u Poa Ocean Loft Suite

Pu'u Poa Ocean Loft Suite | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Pu'u Poa Ocean Loft Suite

  • 1798 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Pool View Terrace 2 Queen

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Pool View Terrace 2 Queen

8.0 out of 10
Very good
(1 review)
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Terrace, Poolside

Room, 1 King Bed, Terrace, Poolside | View from room

Room, 1 King Bed, Terrace, Poolside

7.0 out of 10
Good
(2 reviews)
  • 547 sq ft
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Princeville

Located 1.2 mi (1.9 km) from Princeville Makai Golf Club, 1 Hotel Hanalei Bay is within a 15-minute drive of other popular attractions like Princeville Botanical Gardens. This 252-room, 5-star resort welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a restaurant.
View more Resorts in PrincevilleOpens in a new window

What's nearby

  • Princeville Golf Club - Prince Course - 1 min walk - 0.0 miles
  • Hideaways Beach - 2 min walk - 0.1 miles
  • Puupoa Beach - 7 min walk - 0.4 miles
  • Princeville Golf Club Prince Course - 7 min walk - 0.4 miles
  • Princeville Makai Golf Club - 4 min drive - 1.4 miles

Getting around

  • Lihue Airport (LIH) - 51 min drive

Restaurants

  • ‪Hanalei Poke - ‬10 min drive
  • ‪Wishing Well Shave Ice - ‬10 min drive
  • ‪Wishing Well Coffee & Tea - ‬10 min drive
  • ‪Tahiti Nui - ‬10 min drive
  • ‪Kalypso Island Bar & Grill - ‬10 min drive

About this property

1 Hotel Hanalei Bay

Luxury resort on the beach, with 2 outdoor pools
Guests of 1 Hotel Hanalei Bay have access to a full-service spa, 2 outdoor pools, and a children's pool. Valet parking is offered for USD 55.00 per night. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a 24-hour gym, in-room fitness, and 3 hot tubs.
Guests can expect to find free WiFi and 55-inch LCD TVs with cable channels and pay movies. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Minibars, espresso makers, and free local calls are also available.
Complimentary bicycles and in-room fitness are featured at the resort. 2 outdoor swimming pools and 3 hot tubs are on site. In addition to a children's pool, other recreational amenities include a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 13 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Similar properties

Exterior
The Westin Princeville Ocean Resort Villas
  • Pool
  • Hot tub
  • Spa
  • Kids pool
8.8 out of 10, Excellent, 1,001 reviews
$419 nightly
The price is $497
Jan 4 - Jan 5, 2026
Total with taxes and fees
The Westin Princeville Ocean Resort Villas

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 15-device limit
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 55 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: USD 59 for adults and USD 26 for children
  • 2 poolside bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Coffee Shop

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • 24-hour pool access
  • 3 hot tubs
  • Beach club
  • Beach yoga
  • Bicycle storage
  • Bicycle tours
  • Children's club
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf
  • Golf carts
  • Kayaking
  • Outdoor pool (guest access)
  • Pilates classes
  • Shopping
  • Steam room
  • Surfing/bodyboarding

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 13 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 11 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1985
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Renovated entire property - February 2023
  • Reusable cups
  • Reusable tableware
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Workout equipment

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for free
  • Dogs only
  • Food and water bowls are available
  • Service animals exempt from fees

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 70.04 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Bicycle storage
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Hot tub access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately USD 59 for adults and USD 26 for children
  • Valet parking fee: USD 55.00 per night (in/out privileges)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - GE-163-548-3648-01
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses solar energy, plus eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Tax ID number is GE-163-548-3648-01.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • This property uses solar energy, plus eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Free in-room WiFi has a 15-device limit.

Property is also known as

Princeville St. Regis
Regis Resort
St. Regis Princeville
St. Regis Princeville Resort
The St. Regis Princeville Resort
The St Regis Princeville
Princeville Resort
1 Hotel Hanalei Bay Resort
1 Hotel Hanalei Bay Princeville
1 Hotel Hanalei Bay Resort Princeville

Frequently asked questions

Are free cancellation options available at 1 Hotel Hanalei Bay?

1 Hotel Hanalei Bay provides free cancellation on select room rates. For additional details, look at the cancellation policy on our site.

How much does it cost to stay at 1 Hotel Hanalei Bay?

As of Dec 26, 2025, prices found for a 1-night stay for 2 adults at 1 Hotel Hanalei Bay on Jan 24, 2026 start from $818.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do around 1 Hotel Hanalei Bay?

This resort is located in Princeville, just steps from Hideaways Beach and Puupoa Beach, and within a short walk of Princeville Golf Club Prince Course. You'll also find Princeville Makai Golf Club and Hanalei Valley Lookout within a short drive.

Is there parking available at 1 Hotel Hanalei Bay?

Yes, valet parking is offered for USD 55.00 per night with in/out privileges. Electric car charging and bicycle parking are also available.

Is there a spa at 1 Hotel Hanalei Bay?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, and couples treatments.

Does 1 Hotel Hanalei Bay have a casino?

No, 1 Hotel Hanalei Bay doesn't have a casino.

Will I find an indoor pool at 1 Hotel Hanalei Bay?

No, this resort doesn't have an indoor pool; however, there are 2 outdoor pools and 3 hot tubs. Guests have 24-hour pool access.

What do couples enjoy most about 1 Hotel Hanalei Bay?

This beachfront resort offers many amenities for couples such as a beach bar and 2 outdoor pools with some guestrooms featuring fireplaces.

Are there hot tubs at 1 Hotel Hanalei Bay?

Yes, guests can enjoy 3 spa tubs at this resort.

Does 1 Hotel Hanalei Bay feature a restaurant that includes a breakfast menu?

Yes, 1 Hotel Hanalei Bay serves buffet breakfast for a surcharge each morning at Coffee Shop.

Will 1 Hotel Hanalei Bay allow pets to stay for free?

Yes, dogs stay free at 1 Hotel Hanalei Bay and the property also provides food and water bowls.

Are there connecting rooms at 1 Hotel Hanalei Bay?

No, there aren't connecting guestrooms at this resort.

How close is the airport from 1 Hotel Hanalei Bay?

The closest major airport to 1 Hotel Hanalei Bay is Lihue Airport (LIH), which is 29.8 mi away (51 minutes by car).

Are there rooms with balconies at 1 Hotel Hanalei Bay?

Yes, some guestrooms at this resort offer either a furnished balcony or a furnished lanai where guests can enjoy ocean or garden views.

Does 1 Hotel Hanalei Bay offer wedding services?

If you plan to exchange vows during your trip, consider the wedding services available at 1 Hotel Hanalei Bay.

1 Hotel Hanalei Bay Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 209 out of 288 reviews
Rating 8 - Good. 40 out of 288 reviews
Rating 6 - Okay. 23 out of 288 reviews
Rating 4 - Poor. 10 out of 288 reviews
Rating 2 - Terrible. 6 out of 288 reviews

9.6/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miriam B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

MARCELA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous experience. All the small details are very well thought.
Stayed 2 nights in Sep 2025

4/10 Poor

Mridula

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service for a 5 star hotel. It took 40 minutes for bellman to get our luggage. No one picks up phone for anything you need. Just not 5 star service that is expected. It’s no four seasons.
Stayed 4 nights in Sep 2025

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Myla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. We love this place
Stayed 5 nights in Aug 2025

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Kimberly, Weatogue

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent aesthetics, but the staff could be more knowledgeable and onsite reservations booked very quickly, we should have booked before our arrival or they should make special accommodations for guests staying at the hotel. The layout of the hotel was a bit odd and confusing, getting to the beach was a little challenging, but overall beautiful hotel and excellent location on Kauai. Would stay again.
Stayed 3 nights in Aug 2025

2/10 Terrible

anahid

Stayed 4 nights in Aug 2025

10/10 Excellent

Garnik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it
Stayed 3 nights in May 2025

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Upscale
Stayed 4 nights in Aug 2025

10/10 Excellent

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will be back!

The hotel was absolutely stunning inside and out. The views were incredible and the staff was amazing! Every detail felt thoughtfully considered, making it an excellent place to stay. The only feedback I have is regarding dining. It would be nice to have more casual options onsite, especially during the week, without always needing a reservation at the two dinner restaurant options. Another suggestion would be to include certain water activities, like paddle boards, in the stay. For the price point, I was surprised these weren’t offered, especially since I’ve stayed at less luxurious hotels that included them as part of the experience. Aside from that, I have nothing negative to say. We had a wonderful time and will definitely be coming back (budget permitting 😉).
Stayed 5 nights in Aug 2025

8/10 Good

Jennifer, Los Osos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Eric

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably best spot on the island to stay. If you have the funds
Stayed 1 night in Aug 2025

6/10 Okay

carol

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Aug 2025

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

5-star branding, 4-star execution

My wife and I stayed at this hotel for about a week and while we were impressed by the spa/gym, our room, and hotel appearance, lots of basic aspects were lacking from our “5 star” experience. For reference, my wife has worked in the hospitality industry for years and we are writing this out of an opportunity for improvement and honesty, not to chastise the hotel. To start, we were offered valet parking under the presence of it being “complimentary” when in reality it was a daily charge we knew nothing about until our itemized check-out receipt. It was on us to ask, but when it’s branded as “complimentary” we felt confident assuming it was included in our cost. Second, while the hotel offers beautiful interior design that integrates the in and outdoors, we saw a large cockroach crawling the banister from the gym back to the elevators. We felt that was a bit too much to accept for a hotel of this caliber. Third, the service was okay, smiles were given in the hall and when a question was asked they answered in a polite tone, but again for a hotel looking to be “luxury” a certain amount of going-the-extra-mile and anticipation of needs is expected. Finally and the area with the most amount of opportunity was the food. There was a lack of options except for the breakfast brunch, and there was not a meal that we had at the hotel that outshined the meals we’d gotten from food trucks all around the island. When we ordered room service, it arrived with a smile but it was cold.
Stayed 5 nights in Aug 2025

6/10 Okay

Jennifer Sheila

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

6/10 Okay

Omar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very expensive for what you actually get. Only valet parking. Must may for every little thing…not good a good place for families unless you are extremely wealthy.
Stayed 3 nights in Jul 2025

10/10 Excellent

Matthew S, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Jul 2025

10/10 Excellent

Bryan, Las Vegas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall Best experience your gonna find in Hawaii I think ..
Stayed 5 nights in Jul 2025

10/10 Excellent

Kathy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property. Beauty and tranquility everywhere. Easy to navigate, quiet and comfortable, even with kids around. Beds were so clean and comfy. Food was fresh, local and delicious very much worth the cost. Would love to visit again.
Stayed 5 nights in Jul 2025

10/10 Excellent

Raegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely stunning. The main view after lobby will take your breath away. Rooms and all spaces so well done. Kauai is special ad
Stayed 4 nights in Jul 2025

8/10 Good

Robert, Laguna Niguel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this property, a number of times over the years in a numberof iterations of the hotel, and came there to celebrate our 10th anniversary and commemorate where I proposed to my wife. Unfortunately, this was the worst version of the hotel in terms of service. Most of staff new and had no idea of what one should receive at top dollar resort. it seemed like all they wanted was as much money as they could extract from us and the words gracious or attentive seldom came to mind during our stay. Still it's simply a beautiful location and a very nice hotel, but not a good value at all! Had we not had an attachment there we never would have stayed there. I have no intention ever to stay at a 1 hotel again. Keeping it very real. at all. If we hneve
Stayed 2 nights in Jul 2025

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