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Impression Isla Mujeres by Secrets – Adults only – All Inclusive

5.0 star property
Adults-only beachfront property with 4 outdoor pools
VIP Access

Choose dates to view prices

Photo gallery for Impression Isla Mujeres by Secrets – Adults only – All Inclusive

4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Snack bar
4 outdoor pools, open 7:00 AM to 8:00 PM, pool umbrellas, sun loungers
Exterior
Outdoor wedding area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot Tub
  • Bar
  • Pet friendly
  • On private beach

Explore the area

Map
Ave Perimetral Pon SM 009 Manzana 055, Colonia Fraccionamiento Mar Tur, Isla Mujeres, QROO, 77400
  • Punta Sur
    ‪7 min walk‬
  • Parque de los Suenos
    ‪12 min walk‬
  • North Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪123 min drive‬
VIP Access
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  • Extra savings and perks for Rewards members
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Room options

View all photos for Honeymoon Suite, Oceanfront

Honeymoon Suite, Oceanfront | Beach/ocean view

Honeymoon Suite, Oceanfront

  • Ocean view
  • 1410 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Hot Tub, Oceanfront (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 1 King Bed, Hot Tub, Oceanfront (Junior)

  • Ocean view
  • 764 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Paramount Suite Ocean Front

Paramount Suite Ocean Front | Beach/ocean view

Paramount Suite Ocean Front

  • Ocean view
  • 1291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 King Bed, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • 602 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | Terrace/patio

Presidential Suite

  • Sea view
  • 3519 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 1 King Bed

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 1 King Bed

  • Partial ocean view
  • 602 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior)

Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior) | Free minibar, in-room safe, desk, laptop workspace

Signature Room, 1 King Bed, Hot Tub, Ocean View (Junior)

  • Sea view
  • 764 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds, Hot Tub, Oceanfront (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 2 Double Beds, Hot Tub, Oceanfront (Junior)

  • Ocean view
  • 764 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Room, 2 Double Beds, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 2 Double Beds, Partial Ocean View

  • Sea view
  • 602 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Honeymoon Room, Ocean View

Honeymoon Room, Ocean View | Beach/ocean view

Honeymoon Room, Ocean View

  • Ocean view
  • 1281 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Double Beds

Free minibar, in-room safe, desk, laptop workspace

Junior Room, 2 Double Beds

  • Partial ocean view
  • 602 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 2 Double Beds, Hot Tub, Ocean View (Junior)

Free minibar, in-room safe, desk, laptop workspace

Signature Room, 2 Double Beds, Hot Tub, Ocean View (Junior)

  • Sea view
  • 764 sq ft
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Isla Mujeres

Impression Isla Mujeres by Secrets – Adults only – All Inclusive places you within a 10-minute walk of Garrafon Natural Reef Park. This 125-room, 5-star property welcomes business and leisure travelers with 4 outdoor pools, a private beach, and a full-service spa.

What's nearby

  • Punta Sur - 7 min walk - 0.4 miles
  • Isla Mujeres Sculpture Garden - 9 min walk - 0.5 miles
  • Parque de los Suenos - 12 min walk - 0.7 miles
  • Dolphin Discovery - 5 min drive - 2.6 miles
  • North Beach - 15 min drive - 4.3 miles

Getting around

  • Cancun Intl. Airport (CUN) - 123 min drive

Restaurants

  • ‪Punta Sur - ‬7 min walk
  • ‪Mar Bella - ‬2 min drive
  • ‪IceBar Mexico - ‬3 min drive
  • ‪Kin Há Isla Mujeres - ‬12 min walk
  • ‪The Joint - ‬4 min walk

About this property

Impression Isla Mujeres by Secrets – Adults only – All Inclusive

Adults-only beachfront property with 4 outdoor pools
Impression Isla Mujeres by Secrets – Adults only – All Inclusive features a private beach, a full-service spa, and 4 outdoor pools. If you plan to drive, free valet parking is available. The 24-hour front desk has staff standing by to help with luggage storage, concierge services, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only property include a gym, a steam room, and a rooftop terrace.
Guests can expect 65-inch TVs with cable channels, along with free WiFi and wired Internet. Beds sport pillow menus and bathrooms offer rainfall showers, hair dryers, and free toiletries. Free minibar items, furnished balconies or patios, and espresso makers are other standard amenities. Change of bedsheets is available on request.
A private beach and complimentary bicycles are featured at the property. 4 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a waterslide, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Languages

English, Spanish

Similar properties

On the beach, white sand, sun loungers, beach umbrellas

Privilege Aluxes Isla Mujeres Adults Only

  • Pool
  • Hot Tub
  • Breakfast included
  • All inclusive
9.0 out of 10, Wonderful, 1,140 reviews
The price is $279
includes taxes & fees
$231 per night
Jun 2 - Jun 3
Privilege Aluxes Isla Mujeres Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible van parking available

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • 8 restaurants
  • 9 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 4 outdoor pools
  • Beach yoga
  • Bicycle storage
  • Bicycle tours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Outdoor pool (guest access)
  • Sailing
  • Snorkeling
  • Steam room
  • Water sports equipment
  • Waterslide
  • Wine tasting room

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 6 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Chef service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must transfer via boat to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
Front desk staff will greet guests on arrival at the property
Please note: this property is accessible by boat from Marina Hacienda del Mar, Carretera, Carr. a Punta Sam, Puerto Juarez, 77500 Cancún. Guests must contact the property at least 48-hours in advance with their flight or travel itinerary information to arrange boat transfer. Guests must arrange their own transportation to the marina.

Access methods

Staffed front desk

Pets

  • This property welcomes pets for MXN 1500 per pet, per day
  • Dogs only
  • 1 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 1500 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-anytime
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free valet parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses solar energy, plus eco-friendly cleaning products.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Secrets Impression Isla Mujeres Adults Only
Impression by Secrets Isla Mujeres Adults Only
Secrets Impression Isla Mujeres Adults Only All Inclusive

Frequently asked questions

Are free cancellation options available at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Impression Isla Mujeres by Secrets – Adults only – All Inclusive provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on Orbitz.

How much does it cost to stay at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

As of May 2, 2025, prices found for a 1-night stay for 2 adults at Impression Isla Mujeres by Secrets – Adults only – All Inclusive on May 11, 2025 start from $1,250.85, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Located steps from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park, this property is in Isla Mujeres, and within a 10-minute walk of Punta Sur and Garrafon Natural Reef Park. You'll also find North Beach and Isla Mujeres Ferry Terminal within a short drive.

Will I be able to park at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Yes, uncovered valet parking is offered for free at the all-inclusive property. Though parking is limited, wheelchair-accessible van parking and bicycle parking are also available.

Is a spa located at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

There is a full-service spa available for guests to enjoy and services include sports massages, hot stone massages, couples treatments, and detox wraps.

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive have a casino?

No, Impression Isla Mujeres by Secrets – Adults only – All Inclusive doesn't have a casino.

Is there an indoor pool at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

No, this property doesn't have an indoor pool; however, there are 4 outdoor pools and a hot tub. Guests have pool access between 7:00 AM and 8:00 PM.

What amenities will couples enjoy at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

At this adults-only all-inclusive property, there are many amenities for couples, including Champagne service and access to a chef in each guestroom with some featuring ocean views.

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive have a hot tub?

Yes, guests can enjoy a spa tub at this all-inclusive property.

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive have a restaurant with a breakfast menu?

Yes, Impression Isla Mujeres by Secrets – Adults only – All Inclusive has 8 restaurants, and serves free cooked-to-order breakfasts each morning.

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Impression Isla Mujeres by Secrets – Adults only – All Inclusive for a fee of MXN 1500 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Yes, this all-inclusive property has connecting guestrooms you can book for your group event or vacation.

Where is the closest airport to Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

The closest major airport to Impression Isla Mujeres by Secrets – Adults only – All Inclusive is Cancun Intl. Airport (CUN), which is 24.3 mi away (123 minutes by car).

Are there rooms with balconies at Impression Isla Mujeres by Secrets – Adults only – All Inclusive?

Yes, every guestroom at Impression Isla Mujeres by Secrets – Adults only – All Inclusive comes with a furnished balcony with some featuring ocean views.

Does Impression Isla Mujeres by Secrets – Adults only – All Inclusive host weddings?

There are wedding services available at Impression Isla Mujeres by Secrets – Adults only – All Inclusive if that's in your vacation plans.

Impression Isla Mujeres by Secrets – Adults only – All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 79 out of 95 reviews
Rating 8 - Good. 6 out of 95 reviews
Rating 6 - Okay. 4 out of 95 reviews
Rating 4 - Poor. 3 out of 95 reviews
Rating 2 - Terrible. 3 out of 95 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10 in every way possible. Loved it all and will definitely be back soon.
Stayed 5 nights in Jan 2025

10/10 Excellent

Amanda L, Covington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Alexandre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dream place.
Stayed 1 night in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel for a couples get away. Service was great, room was comfortable, food was good. The best part though, was the views! Really enjoyed the variety of outdoor space. Whether you're looking for quiet seclusion or an upbeat environment, you can find it hear. The island itself was wonderful too!
Stayed 4 nights in Jan 2025

10/10 Excellent

yong jin

Stayed 1 night in Jan 2025

8/10 Good

Philip L

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

khristopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best view on the island.
Stayed 4 nights in Nov 2024

10/10 Excellent

isabel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place is beautiful and quiet, nice staff and clean, unfortunately only one restaurant really good cause is not much to choose from , Italian restaurant excellent service and quality food. Manager on charge not helpful and need to learn how to improve himself to give the best possible results for guests. ( he wasn’t helpful at all ) and to mention the head butler was so nice and helpful and really on top of making sure everyone was happy and enjoying their time in the hotel , our 2 butler was very professional and super helpful, coffee staff super nice and always with a smile, cleaning staff fantastic the hotel always nice and top clean, waitress in beach area , super friendly and fantastic service
Stayed 2 nights in Oct 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

wedding

We attended a wedding. This is the best resort we've staye at in Cancun. Service was impeccable. Angel was our "butler". He was helpful throughout the stay and arranged travel etc. The Italian restaurant was phenomental. We ate there 3 times as a matter of fact. All that being said, yes you do get what you pay for. Would I come back? Probably not because you have to take a ferry to get to the island and because of the steep price.
Stayed 2 nights in Oct 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience staying at this hotel. It’s not a cheap resort, but you get what you pay for. The service, dining options, and facilities were top class. It felt like a really luxury four days, and the staff were all very helpful..
Stayed 4 nights in Sep 2024

10/10 Excellent

Manasa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for spoiling us :)♡ Amazing service
Stayed 1 night in Aug 2024

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was what we hoped for.
Stayed 5 nights in May 2024

10/10 Excellent

Delianna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Kumarl, Tampa

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing service
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexia, Austin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WOW!!!! Let me just say that this is the most beautiful hotel I have ever been to and I have traveled all over the world for 40 years. It is perfect in almost every way imaginable. Peaceful, gorgeous, roomy, romantic, spacious, clean, high end, charming.....all the very nicest adjectives describe this amazing hotel! The staff went above and beyond to accommodate our every request even before we anticipated it. We were waited on hand and foot. I've never been so in love with a hotel before. From the moment we stepped off the boat and saw the resort, I knew it was going to be a special stay. I cried when we had to leave because I thought I was in paradise. The thought of leaving truly saddened me. It truly was one of the most amazing experiences in my life. All I can say is you have to go there to understand how special this place is. We are already planning our next trip in October. We will be back! A big shout out to Zaira in Unik restaurant who greeted us every morning with the biggest smile and served us our breakfast. What a sweet woman!! Victor in the bar was so accommodating - we loved his Karaoke singing!! Thank you Impressions!! Alexia & Eddie Dauterive
Stayed 2 nights in Jul 2024

10/10 Excellent

Carolina, BOCA RATON

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place, and the people. Definitely will be back.
Stayed 4 nights in Jul 2024

10/10 Excellent

Desirae

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food excellent, service excellent and the whole experience excellent. Go see for yourself. My man And I will return to this property.
Stayed 3 nights in Jun 2024

10/10 Excellent

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful resort. excellent food. quite isolated and not walkable but lots to do within the hotel
Stayed 7 nights in Jun 2024

10/10 Excellent

Xander

Stayed 2 nights in Jun 2024

10/10 Excellent

Tiffany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a amazing stay!
Stayed 4 nights in Jun 2024

4/10 Poor

Sara

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We have a robbery in our suite where two designer bags were stolen and the staff did nothing about it.
Stayed 4 nights in May 2024

6/10 Okay

Esther

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pros:Lunch and Dinner was amazing, best we have had at an all inclusive! Shoutout to Israel at SAKE and Heidi at the coffee shop! Hotel was stunning, every corner of this place was beautiful! Daytime activities were super fun! ABE and Paul were phenomenal directing the activities. Cons: They definitely do not provide great service. You supposedly get 2 butlers during your stay and one we never even met and second one would basically just say no to all our requests. My husband tried to do something special for my birthday and they said unfortunately they don’t have anything (no candle/no flowers not even a rose) The pool service and beach service was terrible. Ordered food and was told it would take 30 min which is fine but after waiting 2 hours and asking about our food multiple times we ended up leaving to find some food realizing it wasn’t coming. It came after we got back from lunch which was about 3 hours in total. The beachside service kept asking for tips when he couldn’t even bring us the correct order of drinks. This was definitely the worst service we have ever received at a resort and we have stayed at others like Excellence and Majestic. For the steep price you pay you would expect some type of service and I would say in total you get none of that. Our room would never get restocked even after asking several times. No nightime shows like the other resorts Breakfast was very limited and no breakfast buffet to fall back on so most of the time we opted to skip it
Stayed 7 nights in Apr 2024

8/10 Good

Yoany

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great experience. Beautiful hotel. Service was little slow during breakfast. Needs improvement in night activities but overall we had a great time. Butlers Erick and Martin were helpful and attentive. We are definitely coming back. Thanks
Stayed 3 nights in Apr 2024