8/10 Good
Quoc, Lidcombe
Traveled with partner
Dec 21, 2025
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at this hotel last year (2024) & were so impressed by the food and the services, especially from Mr Dominic Lai ( Food & Beverage Managet) that we decided to book this hotel again for our trip to Ipoh this year (2025). Unfortunately Mr Lai has left Cititel. We met Mr Albert Chong, the new Food & Beverage Manager. He & his staff ( Rafti & his friends ) were very friendly, attentive & looked after us really well, most importantly the food standard was the same as how we remembered it from the previous year. The buffet breakfast & dinner was the highlight of our trip in Malaysia, the brownie dessert is a must try. Congratulations to Albert & his team for maintaining the high quality & standard. We also like to thank Albert for his time & many enjoyable conversations. We highly recommended this hotel to anyone that wish to stay close to Ipoh Old Town & Ipoh Station. The hotel is very secure as they have a security guard & 24 hours reception at the ground floor. Your room key will only allow you to access your floor. Also, Ipoh New Town is only about 15-20 minutes walk from the hotel.
The hotel room is modern & reasonable size. The negative comment we want to make is that the walls in the room had blacks stains & we reported it to the reception staff on level 12 multiple times but we don't think they took us seriously.
Quoc
Stayed 4 nights in Dec 2025
