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The Guesthouse by the Hey Hotel

3.0 star property
Central hotel with a restaurant connected to a shopping center in Interlaken

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Photo gallery for The Guesthouse by the Hey Hotel

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Family Quadruple Room | Bathroom | Towels
Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi
Daily buffet breakfast (CHF 25 per person)
Standard Double Room | Bathroom | Towels

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Höheweg 7, Interlaken, 3800
  • Hoeheweg
    ‪2 min walk‬
  • Mystery Rooms
    ‪8 min walk‬
  • Interlaken Casino
    ‪8 min walk‬
  • Bern (BRN-Belp)
    ‪45 min drive‬

Room options

View all photos for Family Quadruple Room

Family Quadruple Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Family Quadruple Room

8.4 out of 10
Very good
(22 reviews)
  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

7.2 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Family Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Superior Double Room

  • Sleeps 2

View all photos for Standard Double Room

In-room safe, soundproofing, iron/ironing board, free WiFi

Standard Double Room

  • Sleeps 2

About the neighborhood

Interlaken

Located in Central Interlaken within a short walk of Mystery Rooms, The Guesthouse by the Hey Hotel is within 2 miles (3 km) of other popular sights such as Lake Brienz. This 60-room, 3-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi. Centrally located in Interlaken, the hotel is connected to a shopping center, and a short walk from Hoeheweg and Kunsthaus Interlaken.

What's nearby

  • Hoeheweg - 2 min walk - 0.1 miles
  • Alpine Garden - 5 min walk - 0.3 miles
  • Mystery Rooms - 8 min walk - 0.5 miles
  • Interlaken Casino - 8 min walk - 0.5 miles
  • Interlaken Ost Ferry Terminal - 17 min walk - 1.0 mile

Getting around

  • Interlaken West Station - 6 min walk
  • Bern (BRN-Belp) - 42 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Schuh - Grand Restaurant - ‬2 min walk
  • ‪Hüsi Bierhaus - ‬1 min walk
  • ‪Azzurra Bar Gelateria - ‬3 min walk
  • ‪Layali Beirut - ‬3 min walk

About this property

The Guesthouse by the Hey Hotel

Central hotel with a restaurant connected to a shopping center in Interlaken
Guests staying at The Guesthouse by the Hey Hotel enjoy free WiFi in public areas, free use of bicycles, and a banquet hall. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and luggage storage.
Guests can stay connected with free WiFi. Other amenities include free local calls, fans, and safes.
Recreational amenities at the hotel include complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Front of property

Hotel Toscana

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  • Parking available
  • Laundry
  • Housekeeping
6.6 out of 10, 562 reviews
$196 nightly
The price is $213
Oct 15 - Oct 16
Total with taxes and fees
Hotel Toscana

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (CHF 15 per day)
  • Onsite parking available only on request

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: CHF 25 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • High chair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • In a nature reserve

Accessibility

  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Towels provided

More

  • Fan
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 16

Check-out

Check-out before 11:00 AM

Special check-in instructions

The check-in location differs from the property location; go to: [Höheweg 7, 3800 Interlaken]
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: CHF 100 per accommodation, per stay
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, CHF 2.20 per person, per night. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 April - 31 October, CHF 2.50 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 1.00 per person, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 25 per person
  • Nearby parking fee: CHF 15 per day(7 ft away; open 24 hours)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 16
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a first aid kit.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • Parking has height restrictions.

Property is also known as

The Guesthouse By The Hey
The Hey Hotel Guest House
The Guesthouse by the Hey Hotel Hotel
The Guesthouse by the Hey Hotel Interlaken
The Guesthouse by the Hey Hotel Hotel Interlaken

Frequently asked questions

Is a free cancellation option available at The Guesthouse by the Hey Hotel?

The Guesthouse by the Hey Hotel provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

How much does it cost to stay at The Guesthouse by the Hey Hotel?

As of Sep 17, 2025, prices found for a 1-night stay for 2 adults at The Guesthouse by the Hey Hotel on Oct 17, 2025 start from $231.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around The Guesthouse by the Hey Hotel?

This hotel is situated in Central Interlaken, just steps from Hoeheweg and Kunsthaus Interlaken, and within a short walk of Mystery Rooms. You'll also find Lake Thun and Lake Brienz within a short drive.

Is parking available on site at The Guesthouse by the Hey Hotel?

Yes, though parking is available on request.

Does The Guesthouse by the Hey Hotel feature a casino?

No, The Guesthouse by the Hey Hotel doesn't have a casino.

Is there an indoor pool at The Guesthouse by the Hey Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Guesthouse by the Hey Hotel?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and proposal/romance packages.

Are there hot tubs at The Guesthouse by the Hey Hotel?

No, there isn't a spa tub at this hotel.

Does The Guesthouse by the Hey Hotel have a restaurant that serves breakfast?

Yes, The Guesthouse by the Hey Hotel serves buffet breakfast each morning for a surcharge from its restaurant.

Does The Guesthouse by the Hey Hotel allow pets to stay for free?

No, pets aren't allowed at The Guesthouse by the Hey Hotel.

Are there connecting rooms at The Guesthouse by the Hey Hotel?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to The Guesthouse by the Hey Hotel?

The closest major airport to The Guesthouse by the Hey Hotel is Bern (BRN-Belp), which is about 23 mi away.

Are there rooms with balconies that I can book at The Guesthouse by the Hey Hotel?

No, there aren't any guestrooms with balconies at The Guesthouse by the Hey Hotel.

Reviews

The Guesthouse by the Hey Hotel Reviews

7.6

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 111 out of 313 reviews
Rating 8 - Good. 97 out of 313 reviews
Rating 6 - Okay. 48 out of 313 reviews
Rating 4 - Poor. 35 out of 313 reviews
Rating 2 - Terrible. 22 out of 313 reviews

Reviews

10/10 Excellent

Daniel, South Jordan

Stayed 4 nights in Jul 2025

10/10 Excellent

ROBERTO

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

8/10 Good

Jennifer

Stayed 3 nights in Jun 2025

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrific Location

We had a speedy checkin with welcoming reception staff. The hotel location was ideal for our short stay in Interlaken. The room was basic but comfortable and clean. Although the rooms are not air-conditioned we appreciated the provision of a fan in the room. We're happy to recommend based on our experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Andrea

Liked: Property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Jagadesh

Liked: Cleanliness
Room was clean
Stayed 1 night in May 2025

6/10 Okay

michele

Traveled with family
Liked: Cleanliness
The hotel was nice got very hot and only supplied a fan. Overall location was good.
Stayed 1 night in Jun 2025

8/10 Good

michele

Stayed 1 night in May 2025

4/10 Poor

Aster

Traveled with family
Disliked: Amenities
No hot water or coffee maker in the room
Stayed 4 nights in May 2025

10/10 Excellent

Rima Amena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nathan

Stayed 2 nights in May 2025

6/10 Okay

Vincent

Traveled with partner
Liked: Cleanliness, staff & service
Overall okay. Just lack of some facilities and need to get from another hotel building.
Stayed 1 night in May 2025

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Yan-Yue

Liked: Staff & service
I experienced an ant problem while staying at the Guesthouse. The staff were extremely kind and helpful, and moved us to another room in the Guesthouse but we experienced the same problem. After the second instance, they moved us into the main Hey Hotel. I would not recommend staying at the Guesthouse, but I would recommend staying at the Hey Hotel! The main hotel is clean, has air-conditioning, and is spacious. The Guesthouse is located behind the Hey Hotel so both their locations are great - walkable to Interlaken OST and Interlaken West station! The staff are also extremely kind, friendly, and accommodating :) The hotel also provides the free transit card in Interlaken if you ask for it. If I go back, I would stay at the Hey Hotel again, just not the Guesthouse.
Stayed 6 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To be exact, this review should really be for the Hey Hotel as I got upgraded to a family room, which was a pleasant surprise. Long story short, I originally had a reservation at an apartment but as I misunderstood the check-in time, I had to scramble to book one night stay at The Guesthouse since we arrived late at around 11pm. The Guesthouse/Hey Hotel is probably the one of the very few that could accommodate late check-in. My family was pleasantly surprised to be informed by Arnis that we got upgraded. As it was quite late at night already and we have been on the train pretty much whole day, this was certainly a much welcomed gesture. The room was very spacious and clean
Stayed 1 night in Apr 2025

10/10 Excellent

Genevie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and modern appeal. Checkin was easy and the staff was very pleasant.
Stayed 3 nights in Apr 2025

10/10 Excellent

steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Janet

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Vasili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
in the middle of Interlaken, convenient and good price, very nice staff
Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nicely renovated but service needs improvement

The bad: No fridge in the room. No air conditioning in room but floor is heated. Our room came with no breakfast and we were told by front desk to head to restaurant for breakfast and pay CHF 25 during checkout, but restaurant insisted that we pay at front desk first, and when we went down to the front desk, we were told again to pay during check out. We gave up having breakfast eventually. Then we got locked out of our room and only got resolved after 2 trips to the front desk in the building opposite. The good: Newly renovated 2 years ago, so rooms are nice and neat. Location is tucked in the middle of Interlaken West and Ost Train station with lots of shops and amenities, just a tad overly touristy. Thumbs up to Mr. Fablo for being patient, kind and empathetic despite the multiple hiccups.
Stayed 2 nights in Jan 2025

10/10 Excellent

Michael

Stayed 2 nights in Dec 2024

4/10 Poor

Karen

Traveled with family
Disliked: Amenities, property conditions & facilities
The Hey Hotel itself is lovely, but the Guest House was far from that. There is no refrigerator, it is in a separate building that smells funny, one bed was under a low part of tue ceiling and my son hit his head twice in the middle of the night, and the water would not stay a consistent temperature.
Stayed 3 nights in Dec 2024

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is fantastic! Town is gorgeous! Highly recommend
Stayed 2 nights in Dec 2024

2/10 Terrible

Tarron

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Took a 50 frank deposit (a few days ago) and are yet to return it. Look elsewhere.
Stayed 1 night in Nov 2024

10/10 Excellent

Alyssa

Stayed 2 nights in Nov 2024