8/10 Good
E. Andres
Traveled with partner
Apr 27, 2025
Convenient to Moccasin Springs Spa & Hot Springs, and to Wind Cave NP. Room was spacious, bed was comfortable. Hot breakfast was hearty and tasty, with scrambled eggs, sausage patties, biscuits & gravy. Although the property appears to be understaffed, Chuck the overnight staffperson was friendly and helpful, as was the gal in charge of breakfast. The same cannot be said of the surly evening gal that checked us in. A check-in that should have taken 2 minutes took over 10 as the first room assigned had a giant fan blowing it dry, while the keycards for the next room immediately malfunctioned twice. In all, 4 trips between rooms and front desk were required to obtain a satisfactory room and keycards. At no time were apologies offered for any of the inconvenience, nor did it appear that this person saw resolving guest problems as part of her job description. Especially annoying given we had just arrived after a long tiring car trip and just wanted to check in to our damned room and go to sleep.
E. Andres
Stayed 3 nights in Apr 2025