Heraklion Archaeological Museum is within a mile (2 km) of Castello City Hotel, and other popular sites like Heraklion Port are within a couple of miles (3 km). This 68-room, 4-star hotel has conveniences like free in-room WiFi, free self parking, and a rooftop terrace.
What's nearby
Historical Museum of Crete - 12 min walk - 0.7 miles
Heraklion Town Hall - 12 min walk - 0.7 miles
Morosini Fountain - 12 min walk - 0.7 miles
Heraklion Archaeological Museum - 15 min walk - 0.9 miles
Heraklion Port - 3 min drive - 1.5 miles
Getting around
Nikos Kazantzakis Airport (HER) - 17 min drive
Restaurants
Coffee Island - 9 min walk
Κρητικός Φούρνος - 6 min walk
Πετούσης - 2 min walk
Βουρβουλάδικο - 10 min walk
Manitu Sunset Bliss - 9 min walk
About this property
Castello City Hotel
Family-friendly hotel with a rooftop terrace and a 24-hour business center
Guests of Castello City Hotel enjoy a rooftop terrace, free WiFi in public areas, and a conference center. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for EUR 25 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and express check-in.
TVs come with digital channels, and guests can stay connected with free WiFi. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are also standard.
Awards and affiliations
Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
24-hour roundtrip airport shuttle on request for a surcharge
Free self parking on site
Food and drink
A bar/lounge
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Free manager's reception
Snack bar/deli
Restaurants on site
The 5th floor
Family friendly
In-room crib
In-room refrigerator
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
ATM
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services
Business services
24-hour business center
Conference center (70 square feet of space)
Meeting room
Outdoors
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Elevator
More
1 building
5 floors
Banquet hall
Built in 1981
Communal living room
Reception hall
Smoking not allowed
Room amenities
Bedroom
Blackout drapes
Free crib
Hypo-allergenic bedding
Memory foam mattress
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
TV with digital channels
Food and drink
Coffee/tea maker
Limited room service
Refrigerator
More
Air conditioning (climate-controlled)
Connecting rooms available
Desk
Electrical adapters
Phone
Safe
Soundproofed rooms
Policies
Check-in
Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
This property doesn't allow pets
Children and extra beds
One child 4 years old or younger stays free when using existing bedding
Free cribs/infant beds are available
Property payment types
Important information
Fees
You'll be asked to pay these charges at the property:
A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 4)
Late check-out fee: EUR 25 (subject to availability)
In-room safe fee: EUR 2 per night
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Check-in: 3:00 PM
Check-out: 11:00 AM
Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking.
Property Registration Number 1039Κ013A0004300
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards, debit cards, and cash.
Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
Additional information about polices, regulations, and more:
Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
Property is also known as
Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion
Frequently asked questions
Is free cancellation available at Castello City Hotel?
Castello City Hotel offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.
What is there to do near Castello City Hotel?
This hotel is located in Heraklion, just steps from Hania Gate and Freedom National Stadium, and within a short walk of Natural History Museum of Crete. You'll also find Heraklion Port and Heraklion Archaeological Museum within a short drive.
Will I be able to park at Castello City Hotel?
Yes, self parking is offered for free at the hotel.
Does Castello City Hotel include a casino at the property?
No, Castello City Hotel doesn't have a casino.
Is there an indoor pool at Castello City Hotel?
No, there is no indoor pool at this hotel.
What amenities will couples enjoy at Castello City Hotel?
Couples staying at this hotel will appreciate amenities like a memory foam mattress as well as a bar and an ocean-view restaurant.
Are there hot tubs at Castello City Hotel?
No, this hotel doesn't have a spa tub.
Does Castello City Hotel feature a restaurant that includes a breakfast menu?
Yes, Castello City Hotel serves breakfast for a surcharge at The 5th floor.
Does Castello City Hotel allow pets to stay free of charge?
No, pets aren't allowed at Castello City Hotel.
Are there connecting rooms at Castello City Hotel?
Yes, you can book connecting guestrooms at this hotel for your group or family vacation.
Where is the closest airport to Castello City Hotel?
The closest major airport to Castello City Hotel is Nikos Kazantzakis Airport (HER), which is 6 mi away (17 minutes by car).
Can I book a room with a balcony at Castello City Hotel?
Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea or city views.
Does Castello City Hotel have a wedding venue?
If you plan to exchange vows during your trip, consider the wedding services available at Castello City Hotel.
Castello City Hotel Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special
Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower.
Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view.
Just FYI. Parking is off site and a 5 min walk away.
Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
I enjoyed the breakfast.
After that it was downhill.
There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls…
They were on all floors.
Bed is not good
Shower floods.
But mostly…
I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem.
Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not.
Why was t I told before? Earlier?
It was terribly upsetting having to completely repack moments befor getting into my cab.
Judy
Stayed 5 nights in Mar 2023
8/10 Good
Assaf
Feb 19, 2023
Liked: Cleanliness, staff & service
It's ok - it's nothing fancy, not so comfortable
It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.