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Castello City Hotel

Property class: 4

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Photo gallery for Castello City Hotel

A modern hotel balcony with seating, a table, and a view of the cityscape.
A dining table with plates of food, cutlery, and glasses of wine, set in a restaurant with a view of the sea.
A hotel room with two beds, a desk with a lamp, a chair, and a view of the outdoors.
A spacious lobby with a large purple sofa, striped armchairs, and a glass coffee table.
A multi-story hotel with a prominent 'Castello' sign, featuring balconies and a modern architectural design.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar
  • Laundry

Explore the area

View in a map
62 Martyron 1, Avenue, Heraklion, Crete Island, 71304
  • Place, Venetian Walls
    ‪2 min walk‬
  • Place, Hania Gate
    ‪2 min walk‬
  • Place, Historical Museum of Crete
    ‪12 min walk‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪9 min drive‬

Room options

View all photos for Double or Twin Room

A hotel room with a large bed, a desk with a chair, a TV, and a red accent wall.

Double or Twin Room

7.6 out of 10
Good
(7 reviews)
  • 226 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, City View

A hotel room with a large bed, a desk with a lamp, a coffee maker, and a view of the city through the window.

Deluxe Room, City View

  • City view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, Sea View

A hotel room with a bed, a desk with a computer, a chair, a sofa, a lamp, and a painting on the wall.

Deluxe Room, Sea View

8.0 out of 10
Very good
(2 reviews)
  • Sea view
  • 215 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

A hotel room with two beds, a desk, a chair, a bathroom with a sink and shower, and a view of the outside.

Deluxe Triple Room

  • 269 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed OR 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Family Room (Family)

A hotel room with two beds, a desk, and a chair. There are lamps on the nightstands, a picture on the wall, and a window with curtains.

Family Room (Family)

  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free WiFi

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About the neighborhood

Heraklion

Castello City Hotel places you next to Venetian Walls and Hania Gate. This 68-room, 4-star hotel has conveniences like free in-room WiFi, a rooftop terrace, and a 24-hour business center.

What's nearby

  • Venetian Walls - 2 min walk - 0.1 miles
  • Hania Gate - 2 min walk - 0.1 miles
  • Natural History Museum of Crete - 10 min walk - 0.6 miles
  • Historical Museum of Crete - 12 min walk - 0.7 miles
  • Heraklion Town Hall - 14 min walk - 0.8 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 18 min drive

Restaurants

  • ‪IlToto - ‬20 min walk
  • ‪Café Marina - ‬3 min drive
  • ‪1866 Street Coffee Bar - ‬14 min walk
  • ‪Tiny Rebels - ‬12 min walk
  • ‪Goody's - ‬9 min walk

About this property

Castello City Hotel

Guests of Castello City Hotel enjoy a rooftop terrace, free WiFi in public areas, and a conference center. Airport transportation is made easy with an airport shuttle (available 24 hours) for EUR 25 per vehicle one-way. Multilingual staff at the front desk are standing by 24/7 to help with tours or tickets, luggage storage, and dry cleaning/laundry. Other amenities at this family-friendly hotel include a 24-hour business center, coffee/tea in a common area, and express check-in.
TVs come with digital channels, and guests can stay connected with free WiFi. Memory foam beds grant a restful night's sleep, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are also standard.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • The 5th floor

Family friendly

  • In-room crib
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (70 square feet of space)
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1981
  • Communal living room
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 25
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • One child 4 years old or younger stays free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 3.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 10.00 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: EUR 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out fee: EUR 25 (subject to availability)
  • In-room safe fee: EUR 2 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.
Property Registration Number 1039Κ013A0004300

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.

Property is also known as

Castello City
Castello City Heraklion
Castello City Hotel
Castello City Hotel Heraklion
Castello Hotel
Castello City Hotel Crete/Heraklion
Hotel Castello City
Castello City Heraklion
Castello City Hotel Hotel
Castello City Hotel Heraklion
Castello City Hotel Hotel Heraklion

Frequently asked questions

Is free cancellation available at Castello City Hotel?

Castello City Hotel offers free cancellation on certain room rates. For specific requirements, review the cancellation policy on our site.

How much does it cost to stay at Castello City Hotel?

As of Aug 22, 2026, prices found for a 1-night stay for 2 adults at Castello City Hotel on Sep 20, 2026 start from $103, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Castello City Hotel?

This hotel is located in Heraklion, just steps from Hania Gate and Freedom National Stadium, and within a short walk of Natural History Museum of Crete. You'll also find Heraklion Port and Palace of Knossos within a short drive.

Is parking available on site at Castello City Hotel?

No, this hotel doesn't offer parking.

Does Castello City Hotel include a casino at the property?

No, Castello City Hotel doesn't have a casino.

Is there an indoor pool at Castello City Hotel?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Castello City Hotel?

Couples staying at this hotel will appreciate amenities like a memory foam mattress as well as an ocean-view restaurant and a bar/lounge.

Does Castello City Hotel have a hot tub?

No, there isn't a spa tub at this hotel.

Does Castello City Hotel feature a restaurant that includes a breakfast menu?

Yes, Castello City Hotel serves breakfast for a surcharge at The 5th floor.

Does Castello City Hotel allow pets to stay free of charge?

No, pets aren't allowed at Castello City Hotel.

Does Castello City Hotel have connecting rooms available?

Yes, you can book connecting rooms at this hotel for your group or family vacation.

Where is the closest airport to Castello City Hotel?

The closest major airport to Castello City Hotel is Nikos Kazantzakis Airport (HER), which is 4.9 mi away (18 minutes by car).

Are there rooms with balconies that I can book at Castello City Hotel?

Yes, some guestrooms at this hotel offer a balcony where guests can enjoy sea and city views.

Does Castello City Hotel have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Castello City Hotel.

Castello City Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 159 out of 496 reviews
Rating 8 - Good. 183 out of 496 reviews
Rating 6 - Okay. 98 out of 496 reviews
Rating 4 - Poor. 35 out of 496 reviews
Rating 2 - Terrible. 21 out of 496 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Raven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is within walking distance of a lot of things, which was very nice. The rooms were pretty simple but we didn’t mind at all. Aykan Was also very helpful
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Selvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good facilities, breakfast was great and highly recommended
Stayed 2 nights in May 2025
Verified review

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Good base for quick visit
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Jeannine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, nice location

Comfortable suites, nice restaurant and breakfast buffet. Helpful staff.
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
Located at proximity of all tourist attractions. Staff were very friendly and helpful to inform us about the area. Fabulous breakfast with a wide variety. The hotel itself however needs serious renovations .
Stayed 3 nights in Sep 2025
Verified review

4/10 Poor

Robert

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Think a old North American Motel 8 with a all meals served buffet style a body temperature, and local drinks. Don’t order the mixed drinks unless you want to get drunk and a sugar high on a single drink. The food is edible/ just. The last night they went American on us for dinner with pre- made hamburgers and hot dogs- yuk. If you are old and want to sit around playing cards in an alcoholic daze and don’t have taste buds left- this is your home. A bus outside the hotel will take you into Chani where food is good and a nice restaurant is across the street.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Yani

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.
Stayed 4 nights in Jan 2023
Verified review

10/10 Excellent

Eriselda

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you very much for your hospitality. The staff amazing, very kind and helpful. The room very clean. The breakfast very delicious. I’m sorry I didn’t ask the name of the guy from Makri Gialo, I just wanna say thank you for playing with my son while we were eating. Also I wanna say thank you to the lady that was there upstairs and being very kind and making my child laugh. Sorry for not mentioning the names but I wanna say a huge thank you to everyone and to the lady that kindly accepted to take care of our belongings while we would be taking a coffee.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fine hotel for the price. Close to everything.
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Satish W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.
Stayed 3 nights in May 2024
Verified review

8/10 Good

Matthias

Liked: Cleanliness, staff & service, amenities
For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

SAMEENA

Liked: Staff & service
Staff very good/accommodating. Restaurant upstairs was very nice. We booked a deluxe sea view room which was ok, but minimal seaview. Poor parking accommodations offsite- be prepared. No real unloading zone for luggage.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

hamza

Liked: Staff & service
Disliked: Cleanliness, amenities
I booked something and I stayed in something else. It was so bad experience, never again.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Dimitra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel - Wondeful reception staff

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.
Stayed 3 nights in Aug 2024
Verified review

8/10 Good

Jenny

Liked: Cleanliness, property conditions & facilities
It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special
Entrance to tunnel beneath the wall. Possibly a new art space?
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Horrible parking arrangement.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Jose

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No pool, room very small.
Stayed 3 nights in Jul 2024
Verified review

2/10 Terrible

Darren

Liked: Staff & service
Disliked: Property conditions & facilities
AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Assaf

Liked: Cleanliness, staff & service

It's ok - it's nothing fancy, not so comfortable

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.
Stayed 1 night in Feb 2023
Verified review

2/10 Terrible

Xiaoxu

Disliked: Cleanliness, staff & service, amenities
Overall the service is not good
Stayed 4 nights in Sep 2024
Verified review

4/10 Poor

Judy

Liked: Cleanliness

Bummers

I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.
Stayed 5 nights in Mar 2023
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel est bien situé, à quelques minutes à pieds du centre ville et offre l'accès à un parking à quelques dizaines de mètres. La chambre était propre et équipée. La salle de petit dej au 5e étage est très agréable avec une belle vue et le petit déjeuner est excellent avec beaucoup de choix. Seul défaut : l'hôtel étant en ville c'est assez bruyant, probablement mal isolé car on entend du passage dans la rue même au 4e étage. Globalement nous recommandons.
Stayed 2 nights in Apr 2026