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The Refinery Urban Suites

Family-friendly hotel with 2 outdoor pools and a full-service spa

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Exterior
Hypo-allergenic bedding, in-room safe, individually furnished, desk
55-inch Smart TV with satellite channels, iPod dock, books
Exterior
Hypo-allergenic bedding, in-room safe, individually furnished, desk

Popular amenities

  • Kitchen
  • Gym
  • Pool
  • Room service
  • Spa
  • Laundry

Explore the area

View in a map
5th km. Heraklion - Moiron, Heraklion, Heraklion, Crete, 71500
  • Place, General University Hospital of Heraklion
    ‪19 min walk‬
  • Place, Palace of Knossos
    ‪7 min drive‬
  • Place, Heraklion Port
    ‪8 min drive‬
  • Airport, Heraklion (HER-Nikos Kazantzakis)
    ‪8 min drive‬

Room options

The Quiet Studio

  • 431 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

The Heritage Loft

  • 463 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

The Still Loft

  • 538 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

The Family Chapter

  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

The Wellness Loft

  • 1023 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Large Twin Bed

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About the neighborhood

Heraklion

Located within a mile (2 km) of General University Hospital of Heraklion, The Refinery Urban Suites is within 3 miles (5 km) of Foundation for Research and Technology - Hellas. This 34-room hotel welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a coffee shop/cafe.

What's nearby

  • General University Hospital of Heraklion - 19 min walk - 1.0 mile
  • Heraklion Archaeological Museum - 6 min drive - 4.0 miles
  • Palace of Knossos - 7 min drive - 5.9 miles
  • Knossos Archaeological Site - 7 min drive - 5.9 miles
  • Heraklion Port - 8 min drive - 4.5 miles

Getting around

  • Nikos Kazantzakis Airport (HER) - 26 min drive

Restaurants

  • ‪Snack Point - ‬4 min drive
  • ‪Ο φούρνος του Νύκταρη - ‬2 min drive
  • ‪Δαφερμος - ‬7 min drive
  • ‪The Italian Job - ‬17 min walk
  • ‪Γυρογωνιά - ‬5 min drive

About this property

The Refinery Urban Suites

Family-friendly hotel with 2 outdoor pools and a full-service spa
Guests of The Refinery Urban Suites have access to a full-service spa, 2 outdoor pools, and a gym. Free parking is available if you drive. Front-desk staff can assist with dry cleaning/laundry, access to locker space, and concierge services. Other amenities at this spa hotel include a rooftop terrace, free WiFi in public areas, and a seasonal outdoor pool.
Guests can expect free WiFi and 55-inch Smart TVs with satellite channels. Beds sport pillow menus and bathrooms offer hair dryers and free toiletries. Kitchens, balconies or patios, and iPod docks are also standard.
2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is equipped with a sauna. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Airstream Café

Things to do

  • 2 outdoor pools
  • Bicycle tours
  • Books
  • Full-service spa
  • Games
  • Health club
  • Library
  • Playground
  • Wine tours

Family friendly

  • 2 outdoor pools
  • Dining table
  • In-room babysitting (surcharge)
  • In-room kitchen
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Hardwood flooring in room
  • No elevator
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)

More

  • At least 80% organic food
  • Designated smoking areas
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels
  • iPod dock
  • Streaming services

Food and drink

  • Champagne service
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Kitchen
  • Limited room service
  • Oven
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Electrical adapters
  • Fan
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - midnight
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 31 March, EUR 1.50 per accommodation, per night
  • A tax is imposed by the city: From 1 April - 31 October, EUR 5.00 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 500 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • The seasonal pool is open from May to October.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Frequently asked questions

What's there to see near The Refinery Urban Suites?

This hotel is located in Heraklion, close to Heraklion Port, Ammoudara Beach, and Venetian Walls. You'll also find Natural History Museum of Crete and Historical Museum of Crete within a short drive.

Will I be able to park at The Refinery Urban Suites?

Yes, self parking is offered for free at the hotel.

Is there a spa available at The Refinery Urban Suites?

There is a full-service spa available for guests to enjoy and services include massages.

Does The Refinery Urban Suites include a casino?

No, The Refinery Urban Suites doesn't have a casino.

Will I find an indoor pool at The Refinery Urban Suites?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools. The seasonal pool is normally open from May until October.

What amenities will couples enjoy at The Refinery Urban Suites?

There are many amenities for couples at this hotel, including Champagne service as well as 2 outdoor pools and a full-service spa.

Are there hot tubs at The Refinery Urban Suites?

No, but guests can enjoy a sauna at this hotel.

Does The Refinery Urban Suites feature a restaurant that includes a breakfast menu?

Yes, The Refinery Urban Suites serves breakfast for a surcharge at The Airstream Café.

Will The Refinery Urban Suites allow pets to stay free of charge?

No, pets aren't allowed at The Refinery Urban Suites.

Does The Refinery Urban Suites have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from The Refinery Urban Suites?

The closest major airport to The Refinery Urban Suites is Nikos Kazantzakis Airport (HER), which is 7.8 mi away (26 minutes by car).

Can I book a room with a balcony at The Refinery Urban Suites?

Yes, every guestroom at The Refinery Urban Suites comes with a balcony.