10/10 Excellent
Rebecca
Traveled with partner
Sep 20, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very kind and professional. There was so much that stood out as excellent. check in was fast. I was surprised at a few simple points for all the big amazing presentation. Smart eco choice for halls with no air con. No hand soap in bathroom, was told had to “ask” for it. I would assume cleanliness after using facilities would be essential. Asked for staff to assist with air con 4 times, we were only there overnight but no one ever came. Bed was very comfy. Pillows perfect, 2 per person. I’m a medium size woman “8” and the robes were both too small for me, but nice touch (again considering no hand soap but useless robes). Loved the sliding bathroom door. Large mirrors. View was gorgeous overlooking water (river/lagoon?). The food at Riva was beautiful, not very tasty, I mean naturally. Only had dinner there. Tried several dishes. Stir fried rice was bland. Not much natural flavor of the food. Somewhat bland on flavor, muscles were tough. Shrimp rolls were different, only ground shrimp, no vegetables in the mix, but nice light crispy roll. One (1) scallop in a scallop dish, the pappardelle sauce was amazing though. Tried the pizza, it was interesting, nice crispy crust but cold when brought out, cheese is not tasty cold. Breakfast was great. Lots of tasty freshly prepared options. The pool was super refreshing. The workout room was more than adequate and beautiful view. Overall we would stay again for sure. Probably just eat somewhere else.
Rebecca
Stayed 1 night in Sep 2025
