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The East Hotel Hangzhou

4.5 star property

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Photo gallery for The East Hotel Hangzhou

A modern dining area with a central black table, surrounded by framed artwork, and equipped with wine glasses and a vase.
A modern building with a curved entrance, a wooden slatted roof, and a well-lit facade.
An indoor/outdoor seating area with tables and chairs, large umbrellas, and a view of the garden.
A modern interior with a sofa, coffee table, and bookshelves.
A modern hotel lobby with a long corridor, a reception desk, and a large framed picture on the wall.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
No.198 South Hushu Road, Gongshu District, Hangzhou, Zhejiang, 310005
  • Place, Westlake Culture Plaza
    ‪15 min walk‬
  • Place, Wulin Square
    ‪3 min drive‬
  • Place, Hangzhou Tower Shopping Mall
    ‪3 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪30 min drive‬

Room options

View all photos for Deluxe Suite

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Deluxe Suite

  • Sleeps 2
  • Free WiFi

View all photos for Luxury Suite

A hotel room with a bed, a sofa, a coffee table with tea set, and a wall-mounted light fixture.

Luxury Suite

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Business King Room

A modern hotel room with a large bed, a sofa, a desk, and a TV.

Deluxe Business King Room

  • City view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for CEO Suite

A modern hotel room with a wooden coffee table, a grey sofa, and a bed with white bedding.

CEO Suite

  • 893 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Business King Size Room

A hotel room with a bed, two bedside tables, a chair, a desk, a lamp, a wall-mounted air vent, and a door.

Business King Size Room

  • 398 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Business Twin Beds Room

A hotel room with two beds, a sitting area with a chair, and a large window with curtains.

Business Twin Beds Room

  • 398 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room

A modern hotel room with a bed, bedside lamp, TV, and a sliding door leading to a seating area.

Family Room

  • 753 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Business King Room-free transportation within 10KM/stay

A modern hotel room with a large bed, bedside tables, a sofa, and a view of the outside.

Deluxe Business King Room-free transportation within 10KM/stay

  • City view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Double Room

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Deluxe Double Room

  • Sleeps 2
  • Free WiFi

View all photos for Movie Viewing Suite (One Bedroom + One Living Room + Living Room Movie Setup + Dyson Hair Dryer + Soaking Tub)

Down comforters, Tempur-Pedic beds, free minibar, in-room safe

Movie Viewing Suite (One Bedroom + One Living Room + Living Room Movie Setup + Dyson Hair Dryer + Soaking Tub)

  • Sleeps 2
  • Free WiFi

View all photos for Executive Room, 1 King Bed

A modern hotel room with a large bed, a desk with a chair, a television, and a view of the city through large windows.

Executive Room, 1 King Bed

  • City view
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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About the neighborhood

Hangzhou

Located in Gongshu, The East Hotel Hangzhou is within a mile (2 km) of sights such as Wulinmen Wharf and Westlake Culture Plaza. This 122-room, 4.5-star hotel has conveniences like a 24-hour gym, free in-room WiFi, and free valet parking.

What's nearby

  • Westlake Culture Plaza - 15 min walk - 0.9 miles
  • Zhejiang Museum of Natural History - 17 min walk - 0.9 miles
  • Wulin Square - 3 min drive - 1.4 miles
  • Hangzhou Tower Shopping Mall - 3 min drive - 1.4 miles
  • Wulin Night Market - 3 min drive - 1.8 miles

Getting around

  • Shentangqiao Station - 9 min walk
  • East Railway Station (East Square) Station - 15 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 36 min drive

Restaurants

  • ‪福铺 - ‬11 min walk
  • ‪McDonald's (麦当劳) - ‬13 min walk
  • ‪星巴克 - ‬5 min walk
  • ‪KFC | 肯德基 - ‬6 min walk
  • ‪Honeymoon Dessert (满记甜品) - ‬5 min walk

About this property

The East Hotel Hangzhou

The East Hotel Hangzhou features a 24-hour gym, free WiFi in public areas, and meeting rooms. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for CNY 330 per vehicle one way. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a 24-hour business center, coffee/tea in a common area, and a meeting room.
Guests can expect 40-inch LCD TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and Tempur-Pedic beds with pillow menus and down comforters ensure a restful night. Other standard amenities include free minibar items, iPod docks, and coffee makers.
Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.8 out of 10, Exceptional, 58 reviews
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Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free theme park shuttle
  • Free extended parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: CNY 124 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The East Cafe

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Library
  • Pool

Family friendly

  • Children's toys
  • Free theme park shuttle
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible path to elevator
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable/satellite channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between April 24 and April 29.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for CNY 268.0 per day

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately CNY 124 per person
  • Airport shuttle fee: CNY 330 per vehicle (one way)
  • Rollaway bed fee: CNY 268.0 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Parking has height restrictions.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

East Hotel Hangzhou
Hangzhou East Hotel
East Hangzhou
The East Hotel Hangzhou Hotel
The East Hotel Hangzhou Hangzhou
The East Hotel Hangzhou Hotel Hangzhou

Frequently asked questions

Are free cancellation options available at The East Hotel Hangzhou?

The East Hotel Hangzhou offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What's there to do close to The East Hotel Hangzhou?

This hotel is situated in Gongshu within a short 19-minute walk of Westlake Culture Plaza and also 20 minutes on foot from Zhejiang Museum of Natural History. You'll also find West Lake and Wulin Square within a short drive.

Is there parking available at The East Hotel Hangzhou?

Yes, valet, extended, and self parking are free at the hotel. Free RV/bus/truck parking is also available for guests.

Are there luxury amenities available at The East Hotel Hangzhou?

Yes, guests can indulge in luxuries such as a garden-view restaurant, a bar/lounge, and turndown service at this hotel.

Does The East Hotel Hangzhou have a casino at the property?

No, The East Hotel Hangzhou doesn't have a casino.

Will I find an indoor pool at The East Hotel Hangzhou?

No, there is no indoor pool at this hotel.

Is The East Hotel Hangzhou a good place to stay for couples?

Amenities that appeal to couples at this boutique hotel include a pillow menu, a free stocked minibar, and a rainfall showerhead.

Does The East Hotel Hangzhou have a hot tub?

No, there isn't a spa tub at this hotel.

Does The East Hotel Hangzhou have a restaurant that serves breakfast?

Yes, The East Hotel Hangzhou serves a full breakfast for a surcharge each morning at The East Cafe.

Will The East Hotel Hangzhou allow pets to stay for free?

No, pets and service animals aren't allowed at The East Hotel Hangzhou.

Does The East Hotel Hangzhou have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from The East Hotel Hangzhou?

The closest major airport to The East Hotel Hangzhou is Hangzhou (HGH-Xiaoshan Intl.), which is 21.6 mi away (36 minutes by car).

Are there rooms with balconies at The East Hotel Hangzhou?

No, you won't find guestrooms with balconies at The East Hotel Hangzhou.

The East Hotel Hangzhou Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 258 out of 400 reviews
Rating 8 - Good. 122 out of 400 reviews
Rating 6 - Okay. 13 out of 400 reviews
Rating 4 - Poor. 3 out of 400 reviews
Rating 2 - Terrible. 4 out of 400 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Shaojie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

床单较脏

床单上留有挺大一部分面积类似于饼干渣还是啥的不明碎屑，感觉卫生并没有做到位。前台反馈换床单最后也没实现，入住体验不佳
Stayed 1 night in Dec 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities
とても広々として快適な部屋でした。無料飲料のことをチェックイン時に説明してもらえませんでした。
Stayed 2 nights in Nov 2019
Verified

10/10 Excellent

YUENYI BARBAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and everything

The hotel staff were nice, efficient and accommodating, and helped to make my stay really easy and wonderful. The room is spacious, the bathroom is huge. Everything was so clean, and they also provided good quality bathroom amenities. It was really a great experience. Thanks - esp to Jason, Ada and Chris at the front desk.
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A thoughtful and comfortable boutique hotel

It is a thoughtful hotel paying attention to details. The room is spacious, comfortable and clean though the floor is a bit worn down. I like the lighting buttons which are located at both sides of the bed for easy access. However, the lighting at the entrance where the airconditioner is located is not enough. It will be better if a luggage rack is provided. Mimi bar is also free. The staff are polite and helpful. The location is convenient with local eateries and subway station nearby.
Stayed 3 nights in May 2019
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店質素高，房間設施齊全貼心，是次十分愉快的旅程，下次再到杭州亦會入住 唯一缺點是不太靠近西湖，不過坐計程車也只是十多塊，很方便
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

JP

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, good location, friendly staff, but the hotel is not very big. Limited choice for breakfast
Stayed 1 night in Apr 2019
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely designed hotel, staff is helpful and speaks well english
Stayed 2 nights in Apr 2019
Verified

8/10 Good

J S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast used to be really good but is now pretty por
Stayed 4 nights in Jan 2019
Verified

10/10 Excellent

JUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

非常推荐

很用心的酒店设计，早餐强烈推荐
Stayed 1 night in Dec 2018
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

住的好　吃的也好。會再住。

房間優，ＣＰ值高。早餐果汁水果等極佳，熱食也好吃。１２月去吃到一包水的一口柿子，超好吃。
Stayed 1 night in Dec 2018
Verified

8/10 Good

YINGLING

Liked: Cleanliness, staff & service, room comfort
房间太太太热了，几乎没法睡 除此之外，其它一切都好
Stayed 2 nights in Nov 2018
Verified

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , helpful staff . Felt star warmth , like a home
Stayed 2 nights in Nov 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Assez mauvaise accueil, de la part du manager de la réception : petite erreur sur notre confirmation de tel de votre part à savoir un seul petit déjeuner compris sur deux. Il est évident que nous allions prendre tous les 2 un petit déjeuner étant deux dans la chambre !!!Au lieu d’avoir un geste commercial il n’a rien voulu savoir donc l’accueil n’était pas formidable.
Stayed 1 night in Nov 2018
Verified

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional stay

We had only one night there and spend omat of time outside, but we were very happy about everything in Hotel. Maybe the breakfast buffet could have some more options but we didnt left with empty stomachs, so no problems in there. Especially the bathrobes very super comfortable! :)
Stayed 1 night in Oct 2018
Verified

8/10 Good

Yu

Liked: Staff & service, property conditions & facilities, room comfort

Nice stay

It is nice and cosy
Stayed 5 nights in Sep 2018
Verified

10/10 Excellent

shieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, cleanliness, good food

I enjoyed my stay at east hotel. Room was spacious and, comfortable, and clean. Hotel breakfast was great. I am very impressed with the service standard of the staff. Would specially commend "Emily" at the front desk, who helped me with setting up my digital payment methods and gave me great advice and tips about Hangzhou. I will definitely come back to this hotel the next time i am in Hangzhou.
Stayed 2 nights in Sep 2018
Verified

8/10 Good

enrico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

zen minded comfort

tutto okay personale gentile e location centrale camere grandi e accoglienti molto zen minded problematico trovare un taxi
Stayed 2 nights in Sep 2018
Verified

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The East Hotel, Hangzhou

East Hotel is nice, modern, boutique style hotel. Friendly and helpful staff and the room was clean quiet and comfortable.
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had great experience with the hotel, especially Catherine from the front desk is extremely helpful and professional .
Stayed 3 nights in Sep 2018
Verified

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay at The East Hotel Hangzhou

We had a wonderful stay at the East Hotel recently (Aug 6-8 and Aug 10-12)and was most impressed with the professionalism and the warm service from all the staff at the front desk - there were too many of them to name during our stay, but Jason, Lucy, Ada, Ken, Joanna and Leo in particular saw to our every needs from train bookings, concert tickets, directions to places of interest. The staff were well trained and took pride in providing excellent service. The hotel breakfast was delicious with a good choice of main and buffet selection, the room was comfortable and clean with only one minor detail which we would like to suggest for improvement - the lighting was a little dim particularly at the dressing and bath room mirror area. We will highly recommend this hotel to both business and family travellers.
Stayed 2 nights in Aug 2018
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
跟老牌五星没得比 之前看过太多好评所以期待很高 实际上只能说中规中矩吧 下次来不会再选择逸酒店 优：酒店舒适度是够的 客房服务很好 缺点：没有帮拿行李 前台服务一般 位置比较偏
Stayed 3 nights in Aug 2018
Verified

8/10 Good

Hing Chiu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很舒服的一次入住體驗

整體很好，雖然裝修有點舊了，可保養很好，也很乾淨，而且設計酒店細節很好，早餐棒棒的
Stayed 1 night in Aug 2018
Verified

10/10 Excellent

Pei yen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

值得入住

酒店楼下是商塲也通達地铁站. 吃喝住行方便. 酒店前枱Jane非常好解决了一些問题. 真心推荐入住.....
Stayed 1 night in Jul 2018
Verified

10/10 Excellent

MP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

really nice hotel

the hotel is new and clean. only negative thing is the water temperature is not stable. what's more, you got free mini bar!
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

I

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間舒適，早餐豐富美味，這次入住浴室洗手檯上方滴水滴的滿地都是，睡一覺起來如果沒注意會滑倒，挺危險的。
Stayed 1 night in Jul 2018

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