Arcade Hotels in Hancock

"Room was dirty when we got there. Someone left their toe nails on the couch and some crumbs(?) all over the top of the freezer door. Didn't complain, relatively minor. Room was otherwise quite nice, very spacious. View was both great and awful. Payed a premium to upgrade our room to an upper floor, got the 3rd floor dead center above the restaurant. The roof of the restaurant is pretty ugly, loud, dirty, and we had the smells of cooking food coming into our room whenever the restaurant was open. Also had a strong cigar smell coming in from the guy on the ground floor. If you ignored the roof top, or held a camera just at the right spot, the view of the river and skyline were awesome. My husband thought about asking to switch rooms but the place was packed and it sounded like there were no rooms available, so we just dealt with it. Breakfast buffet was good to awesome everyday, depended on how early you got there and if some of the more popular stuff (yogurt, pastries) was still available. Staff were ok overall, front desk staff were efficient and as friendly as they could be, it was just very busy for them. I would say the facility overall could use a good deep clean, lots deferred maintenance around the facility, including the restaurant (ceiling/lighting could really use some sort of cleaning, it was bad). I would stay here again, price was ok, food was good, pillows were fluffy and plentiful. Location not always close to where we were headed each day, spent a lot on Uber."

"Yes"

"Need to put bath matts in bathtubs major slip hazard, other than that everything was fine and looked decent. Staff was friendly "