2/10 Terrible
Elsa
Feb 13, 2026
Liked: Cleanliness
Disliked: Staff & service, amenities
The property is nice and clean, but unfortunately my overall experience was disappointing.
In addition to the very thin walls that let noises of your neighbors go through, when I made my reservation, it was not clear to me that the room did not include a private bathroom. Arriving to find that the bathroom was located in the hallway completely changed the nature of the stay, as I was expecting standard hotel accommodations, not a hostel-style setup.
I asked the property manager to show me where this information was clearly stated in the Hotels.com listing, but they were unable to point it out. Even if I misunderstood the description, I would have expected some effort to find a reasonable, customer-friendly solution. Instead, I was repeatedly reminded that I had booked the “cheapest” room and therefore should not expect any accommodation or flexibility.
I was also told I could cancel, but in practice a full refund was not possible, so this was not a real option.
I encourage future guests to read the room amenities section very carefully and decide for themselves whether it makes sufficiently clear that the bathroom is located outside the room. Personally, I found the presentation misleading and the handling of the situation far from customer-oriented.
Elsa
Stayed 2 nights in Feb 2026
