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RedLevel at Gran Melia Palacio de Isora - Adults Only

5.0 star property
Adults-only beachfront hotel with 3 outdoor pools

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Photo gallery for RedLevel at Gran Melia Palacio de Isora - Adults Only

3 outdoor pools, cabanas (surcharge), pool umbrellas
Red Level, Villa, Private Pool | Living area | 32-inch LCD TV with satellite channels, TV, iPod dock
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath
Red Level Deluxe Front Ocean View | Terrace/patio
Red Level, Villa, Private Pool | Premium bedding, minibar, in-room safe, blackout drapes

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • All inclusive
  • Pet friendly
  • Spa
  • Parking included

Explore the area

Map
Calle La Costa, s/n, Alcala, Guia de Isora, Tenerife, 38686
  • Alcala Beach
    ‪3 min walk‬
  • Los Gigantes Beach
    ‪8 min drive‬
  • Los Gigantes Marina
    ‪10 min drive‬
  • Tenerife (TFS-Tenerife South)
    ‪32 min drive‬

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Room options

View all photos for Red Level Deluxe

Premium bedding, minibar, in-room safe, blackout drapes

Red Level Deluxe

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Red Level, Deluxe Room, Partial Ocean View

Premium bedding, minibar, in-room safe, blackout drapes

Red Level, Deluxe Room, Partial Ocean View

  • 527 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool) | Premium bedding, minibar, in-room safe, blackout drapes

Deluxe Room, Partial Ocean View (Redlevel with Whirlpool)

  • 527 sq ft
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level, Villa, Private Pool

Red Level, Villa, Private Pool | Premium bedding, minibar, in-room safe, blackout drapes

Red Level, Villa, Private Pool

  • 1292 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Red Level Deluxe Large Terrace with Whirlpool

Red Level Deluxe Large Terrace with Whirlpool | Premium bedding, minibar, in-room safe, blackout drapes

Red Level Deluxe Large Terrace with Whirlpool

  • 527 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Master Suite Ocean View with Terrace Bathtub

Red Level Master Suite Ocean View with Terrace Bathtub | Premium bedding, minibar, in-room safe, blackout drapes

Red Level Master Suite Ocean View with Terrace Bathtub

  • Partial ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Red Level Deluxe Front Ocean View

View from room

Red Level Deluxe Front Ocean View

  • 527 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Red Level Junior Suite Front Ocean View with Whirlpool

Red Level Junior Suite Front Ocean View with Whirlpool | Premium bedding, minibar, in-room safe, blackout drapes

Red Level Junior Suite Front Ocean View with Whirlpool

  • 527 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Guia de Isora

RedLevel at Gran Melia Palacio de Isora - Adults Only places you next to Alcala Beach and within a 10-minute drive of other popular attractions like Los Gigantes Marina. This 110-room, 5-star hotel has 3 outdoor pools along with a full-service spa and 9 restaurants.

What's nearby

  • Alcala Beach - 3 min walk - 0.2 miles
  • Arena Beach - 6 min drive - 2.6 miles
  • Los Gigantes Beach - 8 min drive - 4.0 miles
  • Abama Golf Course - 9 min drive - 5.2 miles
  • Los Gigantes Marina - 10 min drive - 4.2 miles

Getting around

  • Tenerife South Airport (TFS) - 35 min drive

Restaurants

  • ‪Playa de San Juan - ‬5 min drive
  • ‪Pangea - ‬6 min walk
  • ‪Tapas y Mas Tapas - ‬5 min drive
  • ‪Sun Bean - ‬9 min walk
  • ‪Casa Amadeo - ‬5 min drive

About this property

RedLevel at Gran Melia Palacio de Isora - Adults Only

Adults-only beachfront hotel with 3 outdoor pools
Guests of RedLevel at Gran Melia Palacio de Isora - Adults Only have access to a full-service spa, 3 outdoor pools, and a 24-hour gym. You can put free valet parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with tours or tickets, dry cleaning/laundry, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include outdoor tennis courts, free WiFi in public areas, and meeting rooms.
32-inch LCD TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. IPod docks, minibars, and espresso makers are also standard.
3 outdoor swimming pools are on site along with outdoor tennis courts and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German, Italian, Russian, Spanish

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  • Hot Tub
  • Breakfast included
  • Spa
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The price is $251
Jul 1 - Jul 2
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Onsite parking available only on request
  • Free covered self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • L´Olio Trattoria & Pizza
  • La Terrasse
  • Le Bistrot Provencal
  • Nami Asian Bistro
  • Oasis Mediterranean

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Archery
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Library
  • Piano
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 14 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Eco-friendly cleaning products used
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 80 per pet, per day
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 16 are not permitted to stay at this adults-only property (only guests 16 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • Guests must contact this property in advance to reserve onsite parking.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

RedLevel Gran Meliá Palacio Isora Tenerife
RedLevel Gran Meliá Palacio Tenerife
RedLevel Gran Meliá Palacio Tenerife Hotel
RedLevel Gran Meliá Palacio Tenerife Hotel Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel Guia de Isora
RedLevel Gran Meliá Palacio Isora Tenerife Hotel
RedLevel Gran Meliá Palacio Isora Tenerife Guia de Isora
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel Gran Meliá Palacio I
RedLevel at Gran Meliá Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Tenerife
RedLevel at Gran Melia Palacio de Isora Adults Only
RedLevel at Gran Melia Palacio de Isora - Adults Only Hotel

Frequently asked questions

Will I find all-inclusive options at RedLevel at Gran Melia Palacio de Isora - Adults Only?

RedLevel at Gran Melia Palacio de Isora - Adults Only has all inclusive rates that come with all meals included. Activities include volleyball, yoga, and live performances.

Are free cancellation options available at RedLevel at Gran Melia Palacio de Isora - Adults Only?

RedLevel at Gran Melia Palacio de Isora - Adults Only provides free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do within easy reach of RedLevel at Gran Melia Palacio de Isora - Adults Only?

This hotel is located in Guia de Isora, just steps from Alcala Beach. You'll also find Tenerife Beaches and Playa de Punta Blanca less than a mile away.

Is parking available on site at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, valet parking and self parking are offered for free at the hotel. Though parking is available on request, electric car charging is also available.

Is a spa located at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Spa by Clarins is the hotel's spa and services include deep-tissue massages, hot stone massages, couples treatments, and body wraps.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only feature a casino on the premises?

No, RedLevel at Gran Melia Palacio de Isora - Adults Only doesn't have a casino.

Is there an indoor pool at RedLevel at Gran Melia Palacio de Isora - Adults Only?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools.

Is RedLevel at Gran Melia Palacio de Isora - Adults Only a good place to stay for couples?

This adults-only hotel offers many amenities for couples such as a beach bar and 3 outdoor pools with some guestrooms featuring private pools.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a hot tub?

Yes, this hotel has a spa tub.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a restaurant that serves breakfast?

No, RedLevel at Gran Melia Palacio de Isora - Adults Only doesn't have a restaurant that serves breakfast.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at RedLevel at Gran Melia Palacio de Isora - Adults Only for a fee of EUR 80 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at RedLevel at Gran Melia Palacio de Isora - Adults Only?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to RedLevel at Gran Melia Palacio de Isora - Adults Only?

The closest major airport to RedLevel at Gran Melia Palacio de Isora - Adults Only is Tenerife South Airport (TFS), which is 23.8 mi away (35 minutes by car). Another top airport is La Gomera (GMZ), which is around 26 mi away.

Are there rooms with balconies at RedLevel at Gran Melia Palacio de Isora - Adults Only?

Yes, some guestrooms at this hotel offer either a furnished balcony or a furnished patio where guests can enjoy ocean or garden views.

Does RedLevel at Gran Melia Palacio de Isora - Adults Only have a wedding venue on site?

Take advantage of the wedding venue at RedLevel at Gran Melia Palacio de Isora - Adults Only if you plan to say "I do" during your trip.

RedLevel at Gran Melia Palacio de Isora - Adults Only Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 320 out of 399 reviews
Rating 8 - Good. 60 out of 399 reviews
Rating 6 - Okay. 15 out of 399 reviews
Rating 4 - Poor. 2 out of 399 reviews
Rating 2 - Terrible. 2 out of 399 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Emily

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great selection of restaurants. Red Level is definitely worth the extra money. We will absolutely return
Stayed 7 nights in Feb 2025

10/10 Excellent

Amanda Jane, Derby

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Red level staff … absolutely magnificent … they were helpful and responsive to all my needs and questions. I really want to come back as this was one of the experiences of a lifetime.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sury

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility and super helpful staff. Love them
Stayed 3 nights in Nov 2024

10/10 Excellent

Ben

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location, not too many rules and regulations so you can just get on and enjoy your holiday on your terms. Highly recommend.
Stayed 7 nights in Oct 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Adult only Redlevel area felt like a small hotel but with benefits of large luxury hotel. Lots of great pools.
Stayed 7 nights in Sep 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Daniel, Houston

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Leonid

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful everything
Stayed 7 nights in Jun 2024

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very good with lots assistance with several issues during our stay,would definitely recommend
Stayed 9 nights in Feb 2024

10/10 Excellent

Kern Lysgaard

Stayed 2 nights in Feb 2024

10/10 Excellent

Harry, Aldie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely resort in a wonderful location. Very easy to get around the island via car so highly recommend a rental. The resort is quite nice, peaceful and relaxing with very good restaurants.
Stayed 7 nights in Jan 2024

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

10/10 Excellent

Igor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quite facility in a big hotel.
Stayed 6 nights in Sep 2023

10/10 Excellent

Derek B

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing property with a nice public beach and promenade right outside. Friendly staff, great food, good drinks, nice room, incredible views. Can’t ask for much more. Great way to spend the weekend, or a week. My one and only complaint were that the light switches in the room were difficult to operate at times.
Stayed 3 nights in May 2023

6/10 Okay

Simon Richard

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We have stayed RedLevel at Gran Melia Palacio de Isora on 4 occasions now going back to 2016 but to be honest Gran Melia need to up their game if this is "flag ship" "Red Level" offering as the hotel is now looking quite tired and the rooms are needing a complete rework now. Not good frankly and still quite expensive. The room was not very clean, the furniture in the room was in poor condition with doors that don't close on wardrobes and drawers that stick. The bathroom was very tired and not clean in places. The restaurants offered poor quality food that is sold as high end dining at a high price. One meal was inedible. We ate out of the hotel for the rest of the holiday at local restaurants and paid far less with very good quality. I don't mind paying for great quality food but this was far from it. Sun beds around the red level pool and in the red level garden were dirty and in poor condition in some cases.Overall very disappointing. Gran Melia just lost a good customer.
Stayed 10 nights in May 2023

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and fantastic staff. Food was genuinely outstanding. Breakfast was a highlight having been served by the most friendly and welcoming staff only to be beaten by Gabriella in the Italian restaurant whose warmth and attention to detail were exemplary
Stayed 3 nights in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Nov 2022

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

10/10 Excellent

Jacqueline Gaye

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at the Red Level and we weren’t disappointed. The level of customer service throughout the hotel is exemplary, the grounds are immaculate, the cuisine varied and first class and the accommodation and housekeeping excellent. If I could sum this hotel up in five words - “A little bit of paradise”.
Stayed 4 nights in Jul 2022

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem of a hotel and staff in Tenerife

Excellent hotel - lovely staff who were extremely helpful and friendly. Plenty of choices to eat both in the complex and in the area. Really enjoyed our stay and would go back there again.
Stayed 5 nights in Mar 2022

10/10 Excellent

Karan, London

Liked: Cleanliness, staff & service
The incredible staff make this beautiful hotel into something truly special. Every single staff member is so lovely, friendly and will go above and beyond for you. We had a faultless stay and loved every minute. The only negative to me is the dark bedrooms and bathrooms. Couldn’t see to put on make up! But would definitely return. Gorgeous special staff and hotel
Stayed 7 nights in Dec 2020

2/10 Terrible

John

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

3 star not 5 star. Don’t stay!Rude staff, bad food

Manager isn’t trained, as she was told all our problems and didn’t resolve any or offer anything in return. From bad service, to rude staff, dirty rooms, bad food, it goes on and on. Shocked at how bad this hotel was (and only due to the staff) The views, buildings and pools are incredible, but mean nothing with such bad staff. And a manager that is unable to do her job! Do not stay!
Stayed 7 nights in Oct 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our ‘go to’ place for winter and autumn breaks and look forward to returning each year because of the RedLevel concept. There have been subtle changes over the last 5 years, not all for the good, as the accountants seem to have forgotten
Stayed 5 nights in Feb 2020

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