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Gran Melia Palacio de Isora

5.0 star property

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Photo gallery for Gran Melia Palacio de Isora

A clear swimming pool with lounge chairs and thatched umbrellas, surrounded by palm trees and a clear sky.
Property video
9 restaurants; breakfast, lunch, and dinner served
A spacious dining area with high ceilings, large windows, and a view of palm trees and the ocean.
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Avenida Los Oceanos, s/n, Urb. La Jaquita, Alcalá, Guia de Isora, Tenerife, 38686
  • Place, Tenerife Beaches
    ‪7 min walk‬
  • Place, Alcala Beach
    ‪7 min walk‬
  • Place, Playa de Punta Blanca
    ‪4 min drive‬
  • Airport, Tenerife (TFS-Tenerife South)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room (Front Sea View)

A room with a glass table, two wicker chairs, a large window with a view of the ocean, and a hanging lamp.

Deluxe Room (Front Sea View)

8.8 out of 10
Excellent
(3 reviews)
  • Ocean view
  • 635 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room (2+1)

A modern bedroom with a bed, a sofa, a wooden cabinet, and a large circular ceiling light.

Deluxe Room (2+1)

  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite (2+1)

A modern living room with a sofa, a coffee table, and a TV mounted on the wall.

Suite (2+1)

  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Room Partial Sea View (2+1)

A balcony with wicker furniture, a book, and a view of a pool and ocean.

Deluxe Room Partial Sea View (2+1)

  • Partial ocean view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Suite

A modern living room with a sofa, a coffee table, and a TV mounted on the wall.

Suite

  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite (2+2)

A modern living room with a sofa, a coffee table, and a TV mounted on the wall.

Suite (2+2)

  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Family Room (2+2)

A modern hotel room with a large bed, a sofa, a dining table with a kettle, and a TV on the wall.

Deluxe Family Room (2+2)

  • 581 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed, 1 Twin Sofa Bed and 1 Twin Bed OR 2 Large Twin Beds, 1 Twin Sofa Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Room

A modern bedroom with a bed, a sofa, a wooden cabinet, and a large circular ceiling light.

Deluxe Room

8.6 out of 10
Excellent
(7 reviews)
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room, Partial Ocean View

A balcony with wicker furniture, a book, and a view of a pool and ocean.

Deluxe Room, Partial Ocean View

9.0 out of 10
Wonderful
(6 reviews)
  • Partial ocean view
  • 581 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Red Level Suite Ocean View

A resort balcony with a pool, palm trees, and a view of the ocean.

Red Level Suite Ocean View

  • Partial ocean view
  • 854 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Red Level Master Suite 2 Bedrooms Resort View

A modern hotel room with a dining area, a living area with a sofa and a coffee table, and a balcony with a view.

Red Level Master Suite 2 Bedrooms Resort View

  • 1421 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Family Room

A modern hotel room with a large bed, a sofa, a dining table with a kettle, and a TV on the wall.

Deluxe Family Room

  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room (Front Sea View 2+1)

A room with a glass table, two wicker chairs, a large window with a view of the ocean, and a hanging lamp.

Deluxe Room (Front Sea View 2+1)

  • Ocean view
  • 635 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Large Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Red Level Master Suite 2 Bedrooms Ocean View

A balcony with wicker furniture, a pool, and a view of a resort building.

Red Level Master Suite 2 Bedrooms Ocean View

  • Partial ocean view
  • 1421 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Red Level Suite Ocean View (2+2)

A resort balcony with a pool, palm trees, and a view of the ocean.

Red Level Suite Ocean View (2+2)

  • Partial ocean view
  • 840 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Red Level, Suite, Resort View

A modern hotel room with a glass dining table, a sofa, a TV mounted on the wall, and a balcony with a view.

Red Level, Suite, Resort View

  • 840 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Resort View

A hotel room with a bed, a balcony with a view of palm trees, a dining area with a glass table, and wicker furniture.

Deluxe Resort View

  • Garden view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Resort View (2+1)

A hotel room with a bed, a balcony with a view of palm trees, a dining area with a glass table, and wicker furniture.

Deluxe Resort View (2+1)

  • Garden view
  • 581 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 2 Twin Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Two Bedroom Master Suite

A modern hotel room with a glass table, a sofa, a bed, and a wall-mounted artwork.

Two Bedroom Master Suite

10.0 out of 10
Exceptional
(1 review)
  • 1421 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Large Twin Beds and 1 Double Sofa Bed
  • Free WiFi

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About the neighborhood

Guia de Isora

Alcala Beach is a short stroll from Gran Melia Palacio de Isora, and other popular attractions like Los Gigantes Marina are within a 10-minute drive. This 604-room, 5-star resort has 3 outdoor pools along with a full-service spa and 9 restaurants.
View more Resorts in Guia de IsoraOpens in a new window

What's nearby

  • La Jaquita Beach - 5 min walk - 0.3 miles
  • Tenerife Beaches - 7 min walk - 0.4 miles
  • Alcala Beach - 7 min walk - 0.4 miles
  • Playa de Punta Blanca - 4 min drive - 1.4 miles
  • Playa de los Tarajales - 5 min drive - 1.4 miles

Getting around

  • Tenerife South Airport (TFS) - 27 min drive

Restaurants

  • ‪Bar Casa Luisa - ‬3 min walk
  • ‪3 Raices - ‬5 min walk
  • ‪Agave - ‬6 min walk
  • ‪Drago Restaurant - ‬4 min drive
  • ‪Nami - ‬1 min walk

About this property

Gran Melia Palacio de Isora

Guests of Gran Melia Palacio de Isora have access to a full-service spa, 3 outdoor pools, and a children's pool. Self parking is available for EUR 15 per day. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and dry cleaning/laundry. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach resort include a 24-hour gym, outdoor tennis courts, and free WiFi in public areas.
32-inch flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Balconies, minibars, and laptop-compatible safes are also available.
3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a waterslide, and a 24-hour fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa by Clarins has 12 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 15 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 25 for adults and EUR 10 for children
  • 2 poolside bars
  • 5 bars/lounges
  • 9 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Agave
  • Dos Naifes - Corte Atlánt
  • Nami Asian Bistro
  • Olio
  • Pangea Food Market

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • 3 outdoor padel courts
  • 3 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Pilates classes
  • Segway rentals/tours
  • Shopping
  • Splash pad
  • Tennis lessons
  • Volleyball
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Splash pad
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,917 square feet of conference space
  • 15 meeting rooms
  • Business center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the boardwalk/promenade
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (51 inch wide door)
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Lifeguards
  • Mediterranean architecture
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable/satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 80 per pet, per day
  • Dogs only
  • 2 total pets
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 10 for children
  • Self parking fee: EUR 15 per day
  • Pet fee: EUR 80 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • This property uses a grey water recycling system.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the resort at the phone number listed on your booking confirmation.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Gran Melia Palacio
Gran Melia Palacio Hotel
Gran Melia Palacio Hotel Isora
Gran Melia Palacio Isora
Gran Melia Guia De Isora
Gran Melia Palacio De Isora Hotel Alcala
Gran Melia Palacio De Isora Resort & Spa Guia De Isora, Tenerife
Palacio De Isora Gran Melia
Gran Meliá Palacio Isora Hotel Guia de Isora
Gran Meliá Palacio Isora Hotel
Gran Meliá Palacio Isora Guia de Isora
Gran Meliá Palacio Isora
RedLevel At Gran Melia Palacio De Isora Guia Tenerife
Gran Melia Palacio de Isora
Gran Meliá Palacio Isora Resort Guia de Isora
Gran Meliá Palacio Isora Resort
Gran Meliá Palacio de Isora
Gran Melia Palacio de Isora Resort
Gran Melia Palacio de Isora Guia de Isora
Gran Melia Palacio de Isora Resort Guia de Isora

Frequently asked questions

Will I find all-inclusive rate plans at Gran Melia Palacio de Isora?

Gran Melia Palacio de Isora has all inclusive rates that come with all meals included. Activities include volleyball, Pilates, and live performances.

How much does it cost to stay at Gran Melia Palacio de Isora?

As of Jul 8, 2026, prices found for a 1-night stay for 2 adults at Gran Melia Palacio de Isora on Jul 16, 2026 start from $314, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Gran Melia Palacio de Isora?

Gran Melia Palacio de Isora provides free cancellation on some room rates. For additional details, take a look at the cancellation policy on Orbitz.

What's there to do within easy reach of Gran Melia Palacio de Isora?

This resort in Guia de Isora is within a 10-minute walk of Tenerife Beaches, Alcala Beach, and Centro Cultural Alcalá. You'll also find La Jaquita Beach and Playa de Baja Larga less than a mile away.

Is parking available on site at Gran Melia Palacio de Isora?

Yes, parking is offered for EUR 15 per day. An electric car charging station is also available for guests.

Is there a spa available at Gran Melia Palacio de Isora?

Spa by Clarins is the resort's spa and services include sports massages, hot stone massages, Ayurvedic treatments, and body wraps.

Are there luxury amenities available at Gran Melia Palacio de Isora?

Yes, guests can indulge in luxuries such as 3 outdoor pools, an ocean-view restaurant, and a beach bar at this resort.

Does Gran Melia Palacio de Isora have a casino at the property?

No, Gran Melia Palacio de Isora doesn't have a casino.

Will I find an indoor pool at Gran Melia Palacio de Isora?

No, this resort doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Gran Melia Palacio de Isora good for couples?

This beachfront resort offers many amenities for couples such as a beach bar and some guestrooms include a private pool and a private indoor hot tub.

Does Gran Melia Palacio de Isora have a hot tub?

No, but guests can enjoy a sauna at this resort.

Does Gran Melia Palacio de Isora have a restaurant that serves breakfast?

Yes, Gran Melia Palacio de Isora has 9 restaurants, and serves buffet breakfast each morning for a surcharge.

Will Gran Melia Palacio de Isora allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Gran Melia Palacio de Isora for a fee of EUR 80 per pet, per day. The property also provides food and water bowls.

Does Gran Melia Palacio de Isora have connecting rooms available?

No, this resort doesn't feature connecting guestrooms.

How far is the airport from Gran Melia Palacio de Isora?

The closest major airport to Gran Melia Palacio de Isora is Tenerife South Airport (TFS), which is 23.4 mi away (27 minutes by car). Another top airport is La Gomera (GMZ), which is around 26.1 mi away.

Are there rooms with balconies that I can book at Gran Melia Palacio de Isora?

Yes, every guestroom at Gran Melia Palacio de Isora comes with a balcony and some offer ocean and garden views.

Does Gran Melia Palacio de Isora have a wedding venue?

Take advantage of the wedding venue at Gran Melia Palacio de Isora if you plan to say "I do" during your trip.

Gran Melia Palacio de Isora Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 292 out of 497 reviews
Rating 8 - Good. 135 out of 497 reviews
Rating 6 - Okay. 36 out of 497 reviews
Rating 4 - Poor. 21 out of 497 reviews
Rating 2 - Terrible. 13 out of 497 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Amirpouya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are super kind Room was clean Bar too expensive ( 6 euro for a cup of tea, $16 euro for frozen drinks) for no reason while you are already paying for 5 star hotel stay
Stayed 6 nights in Mar 2026
Verified

8/10 Good

Dominika

Liked: Cleanliness, amenities, property conditions & facilities
Fine resort, just uncomfortable beds
Stayed 4 nights in Dec 2025
Verified

6/10 Okay

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault the staff or the property, restaurant booking was difficult and frustrating, menus limited. Pool areas lovely, as was the room. The worst thing however were entitled rude guests, I feel for the poor staff having to deal with them. Just because you have a bit of money to afford nice places doesn’t mean you have to behave badly! One particular woman needed a personality transplant, all she did was moan and walk around with a miserable face!!
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Terence George

Liked: Cleanliness, amenities, property conditions & facilities
Well run facilities across the whole site
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, the pool is beautiful and just the prefect place to relax.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Helga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and amenities. Beautiful property. Very friendly staff.
Stayed 7 nights in Mar 2025
Verified

10/10 Excellent

Shabana

Liked: Cleanliness, staff & service, property conditions & facilities
really nice and peaceful place
Stayed 2 nights in Jun 2024
Verified

6/10 Okay

Dmitri A.

Liked: Cleanliness, staff & service
Overall I would rate this property at 3.5 stars. Unfortunately, my wife and I were not overly impressed with a property condition, restaurants variety including table reservation system, lack of personal touch in terms of service, room location, limited options in terms of entertainment, level of prices. Having said that, location is perfect, front desk staff were very helpful.
Stayed 8 nights in Oct 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated
Stayed 7 nights in Sep 2024
Verified

10/10 Excellent

Nimalan

Liked: Property conditions & facilities
Excellent hotel. Friendly staff and top facilities with large outdoor infinity pool. Excellent food and wide eating options as well.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel with service minded staff

An extremely well run large hotel with service minded staff and nice entertainment in the evenings.
Beautiful green gardens
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Pools are amazing. Breakfast was great
Stayed 9 nights in Aug 2024
Verified

10/10 Excellent

Shanil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place looks fabulous
Stayed 3 nights in Nov 2023
Verified

10/10 Excellent

Ntobeko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant place wish we had more time. Very clean and the surroundings are breath taking.
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Food in a beautiful setting

A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily ! The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
Stayed 7 nights in Jan 2025
Verified

10/10 Excellent

Riccardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing

Anytime we feel like at home , with all the amenities always available
Stayed 6 nights in Dec 2024
Verified

6/10 Okay

Nok

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
So as an overall, we think the hotel is very nice. The setting, swimming pool, facilities are good. The reason why we only gave it 3/5 stars is because I think there are a few things lacking. Our stay includes the breakfast, the variety is good but the quality could be better. Some things were good but others like the sausages and bacon are not of great quality. The other thing is that the staff are not that well train, some were good and others pretty bad. the cleaning of the rooms are generally not very clean. The hotel has a lot of potential and if they get the staff more well trained overall and improve the food quality then it would be much better. Although we went to oasis restaurant, the food was very good
Stayed 10 nights in Dec 2025
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favourite hotel in Tenerife

Our favourite hotel in Tenerife, this was our third time here. They have kept their standards high all the time. Excellent range of restaurants. Besutiful property and location.
Stayed 4 nights in Feb 2024
Verified

10/10 Excellent

Nicholas

Liked: Property conditions & facilities
Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.
Stayed 5 nights in Apr 2024
Verified

2/10 Terrible

Gauri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was just terrible. The check in took me about 30minites. The staff were just horrible. Food is horrible and very expensive. I would mever rate this as a 5 star and would not recommemd this place at all
Stayed 4 nights in Oct 2025
Verified

2/10 Terrible

Gauri

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutwly terrible
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Lok

Liked: Property conditions & facilities
The room cleaning was a bit average. After cleaning each day, floors are still dirty. Noticed they don’t hoover but instead uses a mop which looks rather dirty. After clean, floors still makes my feet dirty. Breakfast has good variety but quality not great but overall ok. Staff not trained well, some are good but general saying hi when they see you not always the case. Staff doesn’t always know things and answer your questions.
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Kelvin Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool-Service would be nice.
Stayed 9 nights in Sep 2024
Verified

8/10 Good

Michael John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation, housekeeping and staff were good as were the facilities. On the down-side, the specialty restaurants were difficult (if not impossible) to book and the additional snack sessions didn't exist
Stayed 8 nights in Sep 2023

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