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MainStay Suites Gatlinburg Downtown Area

2.5 star property
Hotel with free parking, near Ripley's Aquarium of the Smokies

Choose dates to view prices

Photo gallery for MainStay Suites Gatlinburg Downtown Area

Exterior
1 bedroom, blackout drapes, iron/ironing board, free WiFi
Indoor pool
1 bedroom, blackout drapes, iron/ironing board, free WiFi
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym
  • Business services

Explore the area

View in a map
803 E Parkway, Gatlinburg, TN, 37738
  • Place, Cupids Chapel of Love
    ‪2 min walk‬
  • Place, Anakeesta
    ‪3 min drive‬
  • Place, Ripley's Aquarium of the Smokies
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪69 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Accessible Tub)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 2 Queen Beds, Accessible, Non Smoking (Accessible Tub)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.6 out of 10
Exceptional
(15 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed, Non Smoking

9.8 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(36 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking (Larger Room)

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Suite, Multiple Beds, Non Smoking (Larger Room)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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Exterior

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About the neighborhood

Gatlinburg

Ripley's Aquarium of the Smokies is within 2 miles (3 km) of MainStay Suites Gatlinburg Downtown Area while other popular attractions such as Great Smoky Mountains National Park are within 3 miles (5 km). This 116-room hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Cupids Chapel of Love - 2 min walk - 0.1 miles
  • Historic Ogle Log Cabin - 2 min drive - 1.1 miles
  • Anakeesta - 3 min drive - 1.3 miles
  • Ripley's Aquarium of the Smokies - 3 min drive - 1.3 miles
  • Gatlinburg SkyPark - 4 min drive - 1.9 miles

Getting around

  • McGhee Tyson Airport (TYS) - 69 min drive

Restaurants

  • ‪Cliff Top Bar & Grill - ‬5 min drive
  • ‪Ole Red - ‬3 min drive
  • ‪Subway - ‬3 min drive
  • ‪Tennessee Cider Company - ‬4 min drive
  • ‪Kephart cafe - ‬5 min drive

About this property

MainStay Suites Gatlinburg Downtown Area

Hotel with free parking, near Ripley's Aquarium of the Smokies
Built in 2023, the brand new MainStay Suites Gatlinburg Downtown Area offers an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff always at the ready. Additional amenities include a business center, coffee/tea in a common area, and a computer station.
Guests can expect free WiFi and flat-screen TVs. Other standard amenities include kitchens, refrigerators, and microwaves. Housekeeping is available on request.
Recreational amenities at the hotel include an indoor pool and a fitness center.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Coffee and tea in common areas

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • Business center
  • Computer station

Outdoors

  • Firepit
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Hardwood flooring in public areas
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Soap
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a carbon monoxide detector and a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Mainstay Suites
MainStay Suites Gatlinburg Downtown Area Hotel
MainStay Suites Gatlinburg Downtown Area Gatlinburg
MainStay Suites Gatlinburg Downtown Area Hotel Gatlinburg

Frequently asked questions

Is free cancellation available at MainStay Suites Gatlinburg Downtown Area?

MainStay Suites Gatlinburg Downtown Area offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

What is there to do within easy reach of MainStay Suites Gatlinburg Downtown Area?

This hotel is located in Gatlinburg, close to Great Smoky Mountains National Park, Dollywood, and Anakeesta. You'll also find Ripley's Aquarium of the Smokies and Gatlinburg SkyPark within a short drive.

Is there parking available at MainStay Suites Gatlinburg Downtown Area?

Yes, self parking is offered for free at the hotel.

Does MainStay Suites Gatlinburg Downtown Area include a casino at the property?

No, MainStay Suites Gatlinburg Downtown Area doesn't have a casino.

Will I find an indoor pool at MainStay Suites Gatlinburg Downtown Area?

Yes, this hotel has an indoor pool.

What do couples enjoy most about MainStay Suites Gatlinburg Downtown Area?

Couples staying at this hotel will appreciate amenities like a kitchen as well as an indoor pool and a firepit.

Are there hot tubs at MainStay Suites Gatlinburg Downtown Area?

No, there isn't a spa tub at this hotel.

Does MainStay Suites Gatlinburg Downtown Area have a restaurant with a breakfast menu?

No, MainStay Suites Gatlinburg Downtown Area doesn't have a restaurant that serves breakfast.

Will MainStay Suites Gatlinburg Downtown Area allow pets to stay free of charge?

No, pets aren't allowed at MainStay Suites Gatlinburg Downtown Area.

Are there connecting rooms at MainStay Suites Gatlinburg Downtown Area?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to MainStay Suites Gatlinburg Downtown Area?

The closest major airport to MainStay Suites Gatlinburg Downtown Area is McGhee Tyson Airport (TYS), which is about 28.2 mi away.

Are there rooms with balconies at MainStay Suites Gatlinburg Downtown Area?

No, there aren't any guestrooms with balconies at MainStay Suites Gatlinburg Downtown Area.

MainStay Suites Gatlinburg Downtown Area Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 291 out of 422 reviews
Rating 8 - Good. 79 out of 422 reviews
Rating 6 - Okay. 23 out of 422 reviews
Rating 4 - Poor. 8 out of 422 reviews
Rating 2 - Terrible. 21 out of 422 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria Flora

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had a WONDERFUL stay at this hotel - Very clean, staff are very welcoming, room is spacious, and reasonably priced because breakfast is included. I would love to go back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Manager Donna was the extraordinary and went abov and beyond for a great weeks stay. Her staff resonates her warmth and hospitality. Great job Donna!!
Stayed 7 nights in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlos at the desk was very friendly and inviting I could tell right away the police was clean The room was clean it was large it had all the storage that you needed if I had to come up with one complaint it would be the water pressure there was not sufficient water pressure it sprinkled you. But other than that I would absolutely stay here again waffles egg sausage gravy everything you would expect in the morning for breakfast very clean very nice. A little off the beaten path so it was quiet too. Next to the Alamo famous steakhouse there's a couple locations this is one of them. And a fancy little bar and grow eatery next to us too ice cream place. Do you want something quieter out of the way....
Stayed 1 night in Sep 2025

8/10 Good

Daniel ray

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room did not change out towels through the week
Stayed 6 nights in Aug 2025

10/10 Excellent

Heman

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like it I’ll definitely visit here next time
Stayed 2 nights in Sep 2025

10/10 Excellent

Haylea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed this hotel, great room, staff, and very clean!
Stayed 1 night in Sep 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Amenities
The only down fall I had was the location but the trolley was convenient.
Stayed 2 nights in Sep 2025

10/10 Excellent

Louann B.

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Sep 2025

10/10 Excellent

Reginald, Taunton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, easy check-in, great amenities
Stayed 1 night in Sep 2025

8/10 Good

Yashasree

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jun 2025

10/10 Excellent

Theresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for soccer teams to stay at during tournaments, only feedback would be that the 3.00 charge for dryers in quarters only was kind of a pain
Stayed 2 nights in Sep 2025

10/10 Excellent

Philmon

Stayed 1 night in Aug 2025

8/10 Good

Jessica

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel was clean, had printed info sheet with local’s favorites in the area which was a nice touch, staff was friendly and engaging. Breakfast was decent, room was clean, had cooktop and fridge which is always nice when traveling.
Stayed 1 night in Sep 2025

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Samuel, Orland Park

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Budget & family friendly. Clean rooms and friendly staff. Close to downtown.
Stayed 3 nights in Sep 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Joonsoo

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quiet and safe. Had no issue during the stay.
Stayed 1 night in Aug 2025

10/10 Excellent

Naveenkumar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Muminul

Stayed 3 nights in Aug 2025

10/10 Excellent

Amiee, Ohatchee

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice creek in front was pretty, room was very spacious and clean, apple juice at breakfast is great! My only dislikes are not everyone eats sausage, bacon at breakfast would be great. And maybe a large mirror in the room, hard to ready with more than 1 woman in the room. Over all great place to stay still will give 10/10!
Stayed 2 nights in Aug 2025

10/10 Excellent

Zinkal

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff
Stayed 2 nights in Aug 2025

6/10 Okay

Victoria

Traveled with partner
Disliked: Amenities
The property is in an okay location. The walls are very thin. So if you’re looking to get away and want peace and quiet this is not the place for you. They have a nice indoor pool and gym. Housekeepers can do a better job with cleaning, found hair throughout the room and in the bath towels. The water pressure in the sink was very low and wasn’t hot but the shower pressure was good. The air vent in the bathroom doesn’t work so the bathroom will get super hot. Breakfast can be a little bit more better, the eggs was to watery.
Stayed 4 nights in Aug 2025

10/10 Excellent

Hope

Stayed 3 nights in Jul 2025

10/10 Excellent

Setour

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Evening staff Alexandra was excellent, very professional and friendly doing her job. Honored any requests promptly. She did our check in and got us a room on the first floor for easier access. Day shift staff was very nice and helpful as well. This hotel was nice and clean appeared newer. We enjoyed the kitchenette and spacious suite. I will recommend to family and friends. I would stay there again if I return.
Stayed 5 nights in Aug 2025

6/10 Okay

George

Liked: Cleanliness
Stayed 1 night in Aug 2025