![[Renovated] Japanese-Style Twin Room, Non smoking | 1 bedroom, Select Comfort beds, desk, blackout drapes](https://images.trvl-media.com/lodging/111000000/110620000/110618000/110617980/07f59cb1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium)
2/10 Terrible
Carrie
Traveled with family
Apr 29, 2025
Disliked: Cleanliness, staff & service, room comfort
Not accessible or traveler friendly
The staff were unfriendly and unhelpful. The hotel is completely wheelchair and stroller inaccessible. The lobby is up a 2 flight escalator, or up a step through an unmarked door, and then up and elevator. There's no way in or out without going up or down at least a few steps! Also, the bathroom sink is installed inside the room, not in the bathroom and was not installed correctly with an air bleed. Every time you use the sink it makes a horrible racket for 5-10 minutes afterwards. I specifically chose this hotel over a much cheaper one because it promised "luggage storage". There's are bike chains in an open room that you can "lock" your suitcase with. Any pockets on your bag are still accessible and in room accessible to literally anyone. Also, they won't let you store your luggage for more than a few hours, even if you're coming back for a later reservation and have signs in English (the only English in the building) that after 1 day they'll open you suitcase and can store or throw away your items. I wouldn't recommend this hotel to anyone, especially anyone with mobility issues or a family. For the price I expected much better service and more amenities, just stay at the nearby APA instead.
Carrie
Stayed 1 night in Apr 2025