Located in Chuo Ward within a mile (2 km) of Canal City Hakata, Hotel New Otani Hakata is within 2 miles (3 km) of other popular sights such as Port of Hakata. This 372-room, 4-star hotel welcomes guests with conveniences like 4 restaurants, a bar/lounge, and free in-room WiFi.
What's nearby
Yanagibashi Rengo Market - 1 min walk - 0.1 miles
Tenjin Underground Mall - 9 min walk - 0.5 miles
Canal City Hakata - 10 min walk - 0.6 miles
Fukuoka Mitsukoshi Department Store - 12 min walk - 0.7 miles
Yatai - 15 min walk - 0.8 miles
Getting around
Watanabe-dori Station - 1 min walk
Yakuin Station - 6 min walk
Fukuoka Airport (FUK) - 17 min drive
Restaurants
麦衛門 - 2 min walk
BISTRO LA ATORI - 3 min walk
ピッツェリア ファリーナ - 2 min walk
KAMAKIRI COFFEE TAKASAGO - 10 min walk
やま中 - 1 min walk
About this property
Hotel New Otani Hakata
Guests staying at Hotel New Otani Hakata enjoy free WiFi in public areas, laundry facilities, and a hair salon. Self parking is available for JPY 1500 per day. Multilingual staff at the front desk are standing by 24/7 to help with concierge services, securing valuables, and dry cleaning/laundry. Additional amenities include a ballroom, a vending machine, and a porter/bellhop.
Guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, free toiletries, bidets, and slippers. Refrigerators, electric kettles, and safes are other standard amenities.
Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
Electric car charging station on site
Height restrictions apply for onsite parking
Self parking on site (JPY 1,500 per day)
Food and drink
Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 3,900 for adults and JPY 2,200 for children
4 restaurants
A bar/lounge
Restaurants on site
Green house
Sembazuru
Taikanen
The Castillian Room
Family friendly
In-room refrigerator
Laundry facilities
Conveniences
24-hour front desk
Hair salon
Laundry facilities
Luggage storage
Safe at front desk
Vending machine
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Spa
In-room massages
Accessibility
Elevator
More
14 floors
Ballroom
Designated smoking areas (fines apply)
Reception hall
Room amenities
Bedroom
Bedsheets provided
Bathroom
Bidet
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided
Entertainment
Cable/satellite channels
Food and drink
Electric kettle
Limited room service
Refrigerator
More
Air conditioning (climate-controlled)
Desk
Iron/ironing board on request
Phone
Safe
Policies
Check-in
Check-in start time: 2 PM; Check-in end time: 2 AM
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must be at least 20 years of age to stay in a smoking room.
Access methods
Staffed front desk
Pets
Service animals exempt from fees
Property payment types
Important information
Fees
A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
These are all of the charges provided to us by the property.
Optional extras
These fees and deposits will be charged at check-in, check-out, or the time of service.
Fee for buffet breakfast: approximately JPY 3900 for adults and JPY 2200 for children
Self parking fee: JPY 1500 per day
This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Check-in: 2 PM
Check-out: 11:00 AM
Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.
We should mention
Details about charges, deposits, or other important information:
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Additional information about polices, regulations, and more:
As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
No cribs or infant beds are available.
No rollaway or extra beds are available.
Parking has height restrictions.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Property is also known as
Hotel New Otani Hakata
Hotel New Otani Hakata Fukuoka
New Otani Hakata
New Otani Hakata Fukuoka
New Otani Hakata Hotel
New Otani Hotel Hakata
Hotel New Otani Hakata Hotel
Hotel New Otani Hakata Fukuoka
Hotel New Otani Hakata Hotel Fukuoka
Frequently asked questions
Is free cancellation available at Hotel New Otani Hakata?
Hotel New Otani Hakata offers free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.
How much does it cost to stay at Hotel New Otani Hakata?
As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Hotel New Otani Hakata on May 6, 2026 start from $118, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What can I see near Hotel New Otani Hakata?
This hotel is situated in Chuo Ward, just steps from Yanagibashi Rengo Market, and within a 10-minute walk of Tenjin Underground Mall and Tenjin Central Park. You'll also find Canal City Hakata and Ohori Park within a short drive.
Will I be able to park at Hotel New Otani Hakata?
Yes, parking is offered for JPY 1,500 per day. Electric car charging is also available for guests.
Does Hotel New Otani Hakata have a casino?
No, Hotel New Otani Hakata doesn't have a casino.
Will I find an indoor pool at Hotel New Otani Hakata?
No, there is no indoor pool at this hotel.
Is Hotel New Otani Hakata a good place to stay for couples?
There are many amenities for couples at this hotel, including in-room massages as well as a bar and 4 restaurants.
Does Hotel New Otani Hakata have a hot tub?
No, this hotel doesn't have a spa tub.
Does Hotel New Otani Hakata have a restaurant with a breakfast menu?
Yes, Hotel New Otani Hakata has 4 restaurants, and serves buffet breakfast each morning for a surcharge.
Will Hotel New Otani Hakata allow pets to stay for free?
No, pets aren't allowed at Hotel New Otani Hakata though service animals are welcome.
Does Hotel New Otani Hakata have connecting rooms?
Yes, this hotel has connecting guestrooms you can book for your group event or vacation.
What is the closest airport to Hotel New Otani Hakata?
The closest major airport to Hotel New Otani Hakata is Fukuoka Airport (FUK), which is 3.2 mi away (17 minutes by car).
Are there rooms with balconies at Hotel New Otani Hakata?
No, you won't find guestrooms with balconies at Hotel New Otani Hakata.
Hotel New Otani Hakata Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 699 out of 1109 reviews
10 - Excellent
699
Rating 8 - Good. 307 out of 1109 reviews
8 - Good
307
Rating 6 - Okay. 80 out of 1109 reviews
6 - Okay
80
Rating 4 - Poor. 14 out of 1109 reviews
4 - Poor
14
Rating 2 - Terrible. 9 out of 1109 reviews
2 - Terrible
9
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
Reviews
6/10 Okay
Lorraine
Traveled with family and small children
Jan 3, 2026
Disliked: Cleanliness, amenities
The staff at reception was friendly and tried their best to communicate. However, our welcome drinks was not mentioned at all during check-in and throughout our stay and the rooms were pretty dated. Housekeeping were not the best either as we took photos of stuff left behind by previous guest at prominent area such as headboard of beds.
Excellent. We got a big room. 4 futon and 2 bed for 4 of us to choose. I enjoy the bed while my fam used the futon. 2 toilets and 1 bath room. Amazing. Location is good, walkable to shopping areas. Breakkfast options in hotel very good too.
The room was spotless.
The staff was very courteous.
Hotel is next to a subway station.
Highly recommended.
Kiyomi
Stayed 2 nights in Nov 2025
10/10 Excellent
nisaa
Traveled with family
Nov 13, 2025
Liked: Cleanliness, staff & service, amenities
beautiful hotel
nisaa
Stayed 1 night in Nov 2025
10/10 Excellent
Charmaine
Nov 13, 2025
Charmaine
Stayed 4 nights in Nov 2025
8/10 Good
haruko
Business traveler
Nov 7, 2025
Liked: Cleanliness, staff & service, amenities
The room smelled cigarette smoke so that they switched room to next door but still smelled so they changed the room to deference floor.
The buffet breakfast was excellent compare to Nishitetsu Grand Hotel.
overall this hotel was excellent. We could smell smoke (cigarette) but we had a air purifier that helped the smell. We did not take advantage of the breakfast in the hotel since we had more options within walking distance. Staff was accommodating and friendly always offering their assistance.