I accidentally booked the wrong night at Sonesta Select Huntington Beach Fountain Valley, but figured, no big deal — I'd just waltz up to the front desk and fix it. Easy, right?
Instead, I was greeted by one grumpy man radiating the energy of a teen grounded from TikTok. I asked for help rebooking, and he presented my "yes" and "no" options with all the flair of a fine dining experience... except, instead of caviar, it was pure, unfiltered disdain. Apparently, booking through a third party made it beyond saving. No rescheduling, no solutions, just a very cheery reminder that I'd be paying for a room I wouldn’t be using. Thank you, sir, may I have another?
BUT THEN — plot twist!
Cue the morning clerk, a true beacon of hospitality. In under five minutes, she canceled my wrong booking, smiled, and even directed me to a painless refund process. (Seriously, promote her. Give her a cape. Maybe even a crown.)
I've always liked this hotel for its location (10/10 for convenience!), but after that nighttime vibe check, I’m thinking it might be time to broaden my horizons.