2/10 Terrible
Verified traveler
Feb 23, 2026
Disliked: Cleanliness, staff & service, amenities
I will never use hotels.com again. And beware booking and staying here. I’m now having to stop payment on my card because Hotels.com won’t follow thru and has no incentive to follow thru calling the hotel to release the funds on a no refund booking where I never got to check in and use the room. The moment I walked into the door and said I booked thru an app a few minutes ago, the desk attendant was rude and aggressive. I then began to explain it said it was dog and cat friendly and that I do have a small dog I travel with and I keep a clean room usually staying at Motel 6 and Red Roof Inn, before I could finish even saying ‘clean room’ that he is medically endorsed and registered she interrupted and said ‘It doesn’t matter you WONT be Getting a PRIME room anyway.” She saw it was ‘non refundable’ thru the app and said I only have one room left and if it’s not acceptable to you you can request a refund thru your booking party. I said if it has hot water and not gross it’s fine. There’s a $50 deposit for animals .. again she interrupted before I could clarify it’s refundable if the room is clean. She was soo rude and aggressive I finally said you don’t have to bark at me. She wasn’t professional at all. Said I can refuse service I haven’t charged you yet and put my handout for the card. She deliberately not answer the phone to approve release of funds. Gave me no room. Both Hotels.com and Hotel attempting to keep the rate. Stopping payment. Don’t stay here or use hotels.com
Verified traveler
Stayed 1 night in Feb 2026