2/10 Terrible
Kristen
Feb 16, 2026
Disliked: Staff & service
The hotel is very reasonably priced, in a good location, and appears to be recently built or remodeled, with nice decor. So this was not a terrible stay overall — but there were several issues.
I was traveling with a trained service dog and a separate pet dog. At check-in, I clearly explained which dog was the service animal and that I was happy to follow the normal pet policy for my pet. I was still charged a “second dog” fee because both dogs were counted as pets. I calmly explained that service animals are not pets and shouldn’t be counted that way.
The staff would not reconsider their position. I later called down and asked that my concern be documented and whether a manager could review it. I was told the front desk staff was related to the owner/manager, and the matter was not escalated. That interaction was honestly more frustrating than the fee itself.
For clarity: the issue wasn’t the amount (I later learned it was $15, not the $50 I initially thought). The issue was the unwillingness to even consider that they might be mistaken after it was politely explained.
Other notes from the stay:
* Internet was spotty.
* The TV repeatedly crashed when trying to connect to our Prime account and kept replaying and stopping at the same point.
* Sheets appeared clean but had a stain that looked like an old blood streak.
* Soap dispenser in the bathroom was empty.
* There was hair in the shower.
* Walls are thin — you can clearly hear con
Kristen
Stayed 1 night in Feb 2026