2/10 Terrible
DIANA
9 mar. 2025
No le gustó: Servicios y condiciones de la propiedad
I’m terribly disappointed, I just booked for one night because I was in Catania just for a quick trip, so, as I was going to spend only one night I decided to book a “suite”, first, they didn’t give me the room I booked, it was a different one, different from the pictures shown in Expedia and with no view to the city as they said, smaller one. The worst thing is that I only booked THAT room because I wanted to relax at night at the tub and guess what?? We didn’t have water!!! And the front desk works until 7:00 pm. Indeed!!! If you need something you better need it before 7:00 pm because they are not in the hotel after 7:00 pm and they are not answering WhatsApp either. I had an important work zoom meeting and an interview which I had appointed months ago BUT there had no WIFI!!!!!! Really! No water, no WiFi since 8:00 pm when I got back to the hotel!! I lost my meeting causing me big trouble at work, and we didn’t have water until past midnight, I don’t know exactly. They just sent a really nice person, called Marcelo (he was nice, great and worried, he was the only one trying to help but of course it wasn’t his fault) and you know what they said?? They gave us the keys of another room, with water service, not even in our floor, “just in case we wanted to shower or use the bathroom” because they were refurbishing!!! Next morning they just said: ok, here you have 30 euro, we are so sorry 😨😳 of course I took them but I was expecting more from them. I don’t recommend it!!
DIANA
Se hospedó 1 noche en febrero de 2025