Green Hotels in Castleton
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Castleton hotels essential information
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Recent Green Hotels Reviews
Embassy Suites by Hilton Indianapolis North
4/5 Good
"The pool was not working which was disappointing.. but the staff did the best they could with the teams that were there acting like fools in the dining area... And running through the hallways which was the parents fault not the staff.. but the pool working would have helped"
A verified traveler stayed at Embassy Suites by Hilton Indianapolis North
Posted 1 hour ago
Omni Severin Hotel
5/5 Excellent
"The first room I was assigned had an overwhelming bad smell. It also had hand and fingerprints all over the counters and table. I found out that my room was supposed to have 2 complimentary bottles of water in it and the second room I was assigned and did stay in did not have the bottles of water in it. My customer service experience with the staff was great! Matt was Awesome! He was very friendly, accommodating, and patient. When I informed him of the first room he quickly apologized and assigned a new room to me right away. The second room was 100% better. The pillows were a bit softer than I like but that is a personal preference. Matt provided good recommendations for local food and drinks. When I came back from dinner, I asked about purchasing bottled water, he informed me that there should be 2 complimentary bottles in the room. I discovered there were not any bottles in the room when I went up. That said, I went back down to inform him, he again apologized about that and quickly had 3 bottles sent to my room. He was very kind and courteous! It is hard to find good customer service these days and Matt helped to make my stay a pleasant one. Overall, my stay at the Omni was very good and would stay again."
A verified traveler stayed at Omni Severin Hotel
Posted 1 hour ago