Carnegie Vacation Packages

They keep moving around saying wrong room why bags are heavy this is wrong

I’m furious and in disbelief on the complete lack of customer service at this hotel! I was kicked out by the manager after being there for united and then politely complained about the cleanliness of the room. I had a reservation for two separate rooms on Oct. 14th for 3 nights so I can visit and see my son off on an overseas deployment. I arrived at the hotel 30 minutes before “check in time” so if I wanted to go to my rooms I’d have to pay an additional $20 and since I just wanted to go see my son and had spent the last 11hours traveling from Oregon I paid so I can drop my luggage instead of sitting in lobby. I went to my room, and right away noticed how unclean everything was and really expected a much nicer room with the higher cost than the other places I had stayed in Lawton over the past few years on previous visits. There was pubic hair on the bathroom floor, the floor around toilet had not been cleaned for sometime, there was a Bobby pin and hair under bathroom sink area, shower had mold, a dirty fridge with someone else’s yogurt opened in it, two phone charger ports did not work at all I tried 3 cords, the pool and hot tub were scheduled to be closed for repairs on November 1st (one reason I picked this place was to use these) but both were covered in tons of leafs and a shopping bag in pool, so they had not been cleaned or usable for a while. I went downstairs and was only polite and courteous and I was met with the upmost unprofessional manager I have ever met.