This is BY FAR the worst experience we've ever had in over 20+ yrs of renting vacation homes in the Carlsbad/Oceanside area. The rental is NOTHING like the photos, which have been retouched to cover up the horrible condition of this rental. Within a few hours of checking in we realized this unit is infested with mosquitos, ants and roaches. Disgusting! We called immediately and their solution was to drop off a can of Raid. Terrible customer service at the number you have to call to report issues. The drywall is coming apart INSIDE the unit, around all the windows. Drywall dust from falling drywall covered the windowsills and floor. Whoever cleans this unit is ripping off every renter that stays here. Within a couple minutes of check-in our feet were black from the floor, which wasn't mopped. There were dark smears of something ALL over the walls and the white curtains in the dining area. We quickly realized it was BLOOD from mosquitos being smashed against the wall and curtains. This blood wasn't ours and posed a major health concern for us. One of our family members is severely immunocompromised and can't be in an unclean space. We called back to cust svs to advise that we needed to check out and find other accommodations. They said they'd need to send someone out to inspect the next day. We stayed until they inspected and took photos of everything. The rental guy, Jesus was disgusted at what he saw as well, but said there was nothing they could do...that they needed to contact a third party company to advise of our complaints. There were so many problems that we had a list of 17 things that were in poor working order or unusable, or filthy. This unit needs to be taken off the market, major repairs made, properly cleaned, fumigated and most of the furnishings replaced. The kitchen was the most poorly stocked kitchen we have ever seen. There were 4 of us in our party and only 1 fork. ONE!!! We filed a formal complaint about everything via multiple phone calls and at least 8 emails. We checked out after a day and a half and found somewhere else to stay so our entire vacation wasn't ruined by staying in this dump. I'm still awaiting a response to our request for partial credit of our rental price, and the cleaning fee refunded. They don't care and they don't respond to requests for any compensation. Never had a worse experience and I'm filing formal complaints with the BBB, Health Department and Chamber of Commerce.