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The Parkgate Hotel

4.0 star property
Hotel with a full-service spa, 3-minute walk to Principality Stadium
VIP Access

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Photo gallery for The Parkgate Hotel

Infinity pool
Superior Suite | In-room safe, laptop workspace, free WiFi, bed sheets
Exterior
Luxury Suite | Living area | LED TV
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Westgate Street, Cardiff, Wales, CF10 1DA
  • Place, Cardiff Castle
    ‪5 min walk‬
  • Place, Utilita Arena Cardiff
    ‪8 min walk‬
  • Place, Cardiff Bay
    ‪16 min walk‬
  • Airport, Cardiff (CWL-Cardiff Intl.)
    ‪24 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Double Room

In-room safe, laptop workspace, free WiFi, bed sheets

Double Room

9.6 out of 10
Exceptional
(67 reviews)
  • City view
  • 226 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Standard Double or Twin Room

9.4 out of 10
Exceptional
(25 reviews)
  • 269 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Double or Twin Room

9.2 out of 10
Wonderful
(26 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite

Deluxe Junior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Junior Suite

9.0 out of 10
Wonderful
(20 reviews)
  • City view
  • 388 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite

Superior Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Suite

9.4 out of 10
Exceptional
(3 reviews)
  • 592 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 710 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Luxury Suite

Luxury Suite | In-room safe, laptop workspace, free WiFi, bed sheets

Luxury Suite

  • 657 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, laptop workspace, free WiFi, bed sheets

Superior Double Room

  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

In-room safe, laptop workspace, free WiFi, bed sheets

Deluxe Twin Room

9.6 out of 10
Exceptional
(7 reviews)
  • 301 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

Junior Suite

  • City view
  • 366 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Cardiff

Located in Cardiff City Centre, The Parkgate Hotel is within a 5-minute walk of Principality Stadium and within 15 minutes of other popular attractions like Cardiff Castle. This 4-star hotel has 169 guestrooms and offers a full-service spa, free in-room WiFi, and a gym.

What's nearby

  • Cardiff Castle - 5 min walk - 0.3 miles
  • Bute Park - 5 min walk - 0.3 miles
  • Utilita Arena Cardiff - 8 min walk - 0.4 miles
  • Cardiff University - 15 min walk - 0.9 miles
  • Cardiff Bay - 16 min walk - 0.9 miles

Getting around

  • Cardiff Central Station - 7 min walk
  • Cardiff International Airport (CWL) - 42 min drive

Restaurants

  • ‪The Prince of Wales - ‬6 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Coffee #1 - ‬2 min walk
  • ‪Borough - ‬2 min walk
  • ‪Black Sheep Coffee - ‬2 min walk

About this property

The Parkgate Hotel

Hotel with a full-service spa, 3-minute walk to Principality Stadium
Guests staying at The Parkgate Hotel enjoy access to a full-service spa, a gym, and free WiFi in public areas. The front desk is staffed 24 hours a day to help with dry cleaning/laundry and securing valuables. Other amenities at this spa hotel include meeting rooms and a banquet hall.
Guests can expect free WiFi and 49-inch LED TVs. Other standard amenities include electric kettles, hair dryers, and safes. Change of towels is available on request.
Recreational amenities at the hotel include a fitness center.
The onsite spa has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body wraps, and body scrubs. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; GBP 28 for adults and GBP 16 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Sorting Room

Things to do

  • Full-service spa
  • Gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • No elevator

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LED TV

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Heating
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately GBP 28 for adults and GBP 16 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

The Parkgate Hotel Hotel
The Parkgate Hotel Cardiff
The Parkgate Hotel Hotel Cardiff

Frequently asked questions

Are free cancellation options available at The Parkgate Hotel?

The Parkgate Hotel provides free cancellation on certain room rates. For specific requirements, look at the cancellation policy on our site.

What's there to see close to The Parkgate Hotel?

This hotel is situated in Cardiff City Centre within a 10-minute walk of Principality Stadium and Cardiff Castle. You'll also find Cardiff Bay and St. David's less than a mile away.

Is parking available on site at The Parkgate Hotel?

No, there isn't parking at this hotel.

Is there a spa at The Parkgate Hotel?

There is a full-service spa available for guests to enjoy and services include prenatal massages, deep-tissue massages, body wraps, and couples treatments.

Does The Parkgate Hotel feature a casino on the premises?

No, The Parkgate Hotel doesn't have a casino.

Is there an indoor pool at The Parkgate Hotel?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at The Parkgate Hotel?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and a full-service spa.

Does The Parkgate Hotel have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does The Parkgate Hotel have a restaurant that serves breakfast?

Yes, The Parkgate Hotel serves buffet breakfast for a surcharge each morning at The Sorting Room.

Does The Parkgate Hotel allow pets to stay free of charge?

No, pets aren't allowed at The Parkgate Hotel.

Does The Parkgate Hotel have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How far is the airport from The Parkgate Hotel?

The closest major airport to The Parkgate Hotel is Cardiff International Airport (CWL), which is 13.7 mi away (42 minutes by car). Another top airport is Bristol International Airport (BRS), which is around 21.4 mi away.

Can I book a room with a balcony at The Parkgate Hotel?

No, you won't find guestrooms with balconies at The Parkgate Hotel.

The Parkgate Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1370 out of 1771 reviews
Rating 8 - Good. 239 out of 1771 reviews
Rating 6 - Okay. 106 out of 1771 reviews
Rating 4 - Poor. 32 out of 1771 reviews
Rating 2 - Terrible. 24 out of 1771 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Sally

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was exceptional - clean, quiet and very roomy. The staff were friendly and couldn’t do enough to assist. Cocktails were tasty too. Would definitely stay again.
Stayed 1 night in Nov 2025

10/10 Excellent

Anika

Stayed 1 night in Nov 2025

10/10 Excellent

Clare

Business traveler
Stayed 1 night in Nov 2025

2/10 Terrible

philip

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I booked the wrong dates by accident tried to change them but was unable to even though i I paid for insurance I am not happy with the service from Expedia . I have submitted this twice why cant you accept it.
Stayed 1 night in Nov 2025

10/10 Excellent

Gillian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous breakfast and lovely staff
Stayed 2 nights in Nov 2025

10/10 Excellent

Damian

Stayed 1 night in Nov 2025

10/10 Excellent

Fiona

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The bed and pillows were so comfortable, great nights sleep. Lovely, spacious room. Very good breakfast. Staff were very helpful and friendly.
Stayed 1 night in Nov 2025

10/10 Excellent

Obianuju

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is fantastic! I loved everything about the stay. Tne only slight improvement I would suggest is that there should be wipes in the gym. Otherwise a hotel that is attentive to detail
Stayed 2 nights in Nov 2025

10/10 Excellent

Gary

Stayed 1 night in Nov 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay beautiful hotel breakfast amazing staff lovely thankyou
Stayed 1 night in Nov 2025

10/10 Excellent

Léa

Stayed 1 night in Nov 2025

10/10 Excellent

Ela

Stayed 2 nights in Oct 2025

10/10 Excellent

CRAIG

Stayed 1 night in Nov 2025

10/10 Excellent

Pete

Stayed 1 night in Nov 2025

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Breakfast is just sub standard unfortunately!
Stayed 1 night in Nov 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel
Stayed 1 night in Oct 2025

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

10/10 Excellent

Gavin

Stayed 1 night in Nov 2025

2/10 Terrible

Royston

Traveled with partner
We didn’t like the room without a view or without a window it was claustrophobic and too hot. The next time I use this hotel and I will we will insist on our Windows overlooking the street.!
Stayed 1 night in Nov 2025

10/10 Excellent

Irina

Stayed 3 nights in Jul 2025

8/10 Good

Ganaa

Traveled with family
Liked: Cleanliness, property conditions & facilities
The hotel was nice. The cleanliness was good, and it was strange that the spa required an additional fee even for guests staying at the hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel. Exceptional staff, great decor and vibe. Would definitely stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Emma

Lovely room and staff always nice
Stayed 1 night in Oct 2025

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Oct 2025

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