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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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Photo gallery for Hôtel Le Donjon - Coeur de la Cité Médiévale

Front of property
Lobby sitting area
Daily buffet breakfast (EUR 18 per person)
Terrace/patio
Minibar, in-room safe, individually decorated, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
2 Rue du Comte Roger, Carcassonne, Aude, 11000
  • Place, Aude Gate
    ‪2 min walk‬
  • Place, Narbonnaise Gate
    ‪2 min walk‬
  • Place, Château Comtal
    ‪3 min walk‬
  • Airport, Carcassonne (CCF-Pays Cathare)
    ‪10 min drive‬

Room options

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually decorated, desk

Classic Room

9.4 out of 10
Exceptional
(13 reviews)
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.8 out of 10
Excellent
(22 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, individually decorated, desk

Family Room

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed

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9.2 out of 10, Wonderful, 294 reviews
$121 nightly
The price is $140
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Total with taxes and fees
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About the neighborhood

Carcassonne

Located in City of Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is next to popular attractions like Aude Gate and School Museum. This 43-room, 4-star hotel welcomes guests with conveniences like a restaurant, a bar/lounge, and free in-room WiFi.

What's nearby

  • Historic Fortified City of Carcassonne - 1 min walk - 0.0 miles
  • Aude Gate - 2 min walk - 0.1 miles
  • Narbonnaise Gate - 2 min walk - 0.1 miles
  • Theatre Jean Deschamps - 3 min walk - 0.2 miles
  • Château Comtal - 3 min walk - 0.2 miles

Getting around

  • Carcassonne Station - 6 min drive
  • Carcassonne (CCF-Pays Cathare) - 17 min drive

Restaurants

  • ‪La Taverne du Chateau - ‬1 min walk
  • ‪Comte Roger - ‬1 min walk
  • ‪Bar Restaurant le Sénéchal - ‬1 min walk
  • ‪Le Trouvère - ‬1 min walk
  • ‪La Girouette - ‬1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Hôtel Le Donjon - Coeur de la Cité Médiévale features free WiFi in public areas, meeting rooms, and a business center. Valet parking is offered for EUR 24 per night. Multilingual staff at the 24-hour front desk can assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include a meeting room, free newspapers, and laundry facilities.
23-inch TVs are available for entertainment, and guests can stay connected with free WiFi. Minibars, coffee makers, and free local calls are other standard amenities.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Hôtel Du Pont Vieux
Carcassonne
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
9.6 out of 10, Exceptional, 1,001 reviews
$91 nightly
The price is $105
Apr 29 - Apr 30
Total with taxes and fees
Hôtel Du Pont Vieux

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 15 per pet, per night
  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 12 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM—-anytime
  • Check-out: 11:30 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers valet parking (fees apply), along with a car charging station.
Property Registration Number FR39326379401

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit or credit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is a free cancellation option available at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Hôtel Le Donjon - Coeur de la Cité Médiévale provides free cancellation on certain room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

As of Apr 3, 2026, prices found for a 1-night stay for 2 adults at Hôtel Le Donjon - Coeur de la Cité Médiévale on Apr 8, 2026 start from $130, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hôtel Le Donjon - Coeur de la Cité Médiévale?

This hotel is situated in City of Carcassonne, just steps from Historic Fortified City of Carcassonne and Aude Gate, and within a short walk of Narbonnaise Gate. You'll also find Château Comtal and Theatre Jean Deschamps less than a mile away.

Will I be able to park at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Yes, secured valet parking is offered for EUR 24 per night with in/out privileges. Though parking is limited parking, an electric car charging station is also available.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale feature a casino at the property?

No, Hôtel Le Donjon - Coeur de la Cité Médiévale doesn't have a casino.

Is there an indoor pool at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there is no indoor pool at this hotel.

What will couples enjoy most about a stay at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Couples staying at this hotel will appreciate amenities like a minibar as well as a restaurant and a bar/lounge.

Are there hot tubs at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, this hotel doesn't have a spa tub.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale feature a restaurant that includes a breakfast menu?

Yes, Hôtel Le Donjon - Coeur de la Cité Médiévale serves buffet breakfast for a surcharge each morning at Brasserie Le Donjon.

Does Hôtel Le Donjon - Coeur de la Cité Médiévale allow pets to stay for free?

Although they can't stay for free, pets are welcome at Hôtel Le Donjon - Coeur de la Cité Médiévale for a fee of EUR 15 per pet, per night.

Are there connecting rooms at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Hôtel Le Donjon - Coeur de la Cité Médiévale?

The closest major airport to Hôtel Le Donjon - Coeur de la Cité Médiévale is Carcassonne (CCF-Pays Cathare), which is 5.2 mi away (17 minutes by car). Another top airport is Castres (DCM-Mazamet), which is around 24.3 mi away.

Can I book a room with a balcony at Hôtel Le Donjon - Coeur de la Cité Médiévale?

No, there aren't any guestrooms at Hôtel Le Donjon - Coeur de la Cité Médiévale that offer a balcony.

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 640 out of 1003 reviews
Rating 8 - Good. 255 out of 1003 reviews
Rating 6 - Okay. 70 out of 1003 reviews
Rating 4 - Poor. 26 out of 1003 reviews
Rating 2 - Terrible. 12 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Axel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place, suite and excellent service
Stayed 2 nights in Dec 2025

10/10 Excellent

Jean philippe

Liked: Cleanliness, staff & service, amenities
OUI
Stayed 1 night in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Beautiful hotel in a fantastic location. Friendly staff, great breakfast. We will be back.
Stayed 1 night in Dec 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities
First of all, my husband & I fell in love with Carcassonne, this hotel, and the staff (Jean, Stephen and Tiffany) who were friendly and helpful. We were excited to be staying inside the castle walls. The room was clean, spacious, quiet, and facing the castle walls. The inside of the hotel had an Old World feeling, warm, and decorated for Christmas. In short, it was lovely! We took a taxi from the train station. The driver said it was forbidden for him to enter the city walls so he dropped us off at a parking lot where he instructed us to push a call button for the hotel driver to get us. Sure enough in a few minutes a driver picked us up (free ride).
The front of hotel
Carcassonne, France.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service
despite being the middle of winter, the staff were attentive and the location was lovely, very Christmassy. Room was great.
Stayed 2 nights in Nov 2025

8/10 Good

Rina

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and spacious. Finding this hotel is a bit challenging as the gps put us on an alleyand you cant get to the hotel with our own car . I climbed up 3 flights of stairs, got into the rampants and had to ask people where this hotel is. We finally found it. Gave the location to my husband (in the car). The hotel then sends someone to guide my husband to the parking lot. The guide then put all our luggages in his little carand drive them up to the hotel. Other than this, it was a pleasant stay.
Love this!
Stayed 1 night in Nov 2025

6/10 Okay

Begoña

Liked: Staff & service
Disliked: Amenities
El hotel está tremendamente anticuado, el cuarto de baño como el de una pensión, el mobiliario, las puertas, todo en general viejo y con muy poca categoría. El personal si es muy amable y el enclave estupendo
Stayed 2 nights in Dec 2025

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities
A Wonderful Experience
Stayed 2 nights in Oct 2025

10/10 Excellent

Harriet

Traveled with partner
Liked: Cleanliness, amenities
Great hotel fabulous location. We loved our stay
Stayed 1 night in Sep 2025

10/10 Excellent

robin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel near Barcelona cathedral. Great staff. Nice bar. Walkable.
Stayed 2 nights in Nov 2025

8/10 Good

John

Stayed 2 nights in Sep 2025

10/10 Excellent

Lee

Stayed 3 nights in Oct 2025

6/10 Okay

Håkan

Liked: Cleanliness, staff & service
Disliked: Amenities
It was okay. Nice check in. The bar was terrible and some of te staff was very unexperienced. The lobby was quite worn out, and so was the rest of the hotel as well. But it was clean and everything worked well. The room was not as nice as the pictures, but it was okay. We did not like that the wc and bathroom was two different rooms. Then it was s little bit problems when booking their restaurant via the web page. We got the confirmation from anorher restaurant!
Stayed 1 night in Nov 2025

10/10 Excellent

Ove

Stayed 1 night in Nov 2025

10/10 Excellent

Cheryl

Stayed 1 night in Oct 2025

10/10 Excellent

Sophie

Liked: Cleanliness, staff & service, room comfort
Emplacement parfait, vue splendide, maison ancienne, jardin tranquille.
Stayed 4 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Oct 2025

6/10 Okay

Udi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Helpful staff. Clean and comfortable. Couldn’t be more convenient to the walled city interior. Be warned, however, that the garden doors to
Stayed 1 night in Oct 2025

6/10 Okay

Sirarpi

Stayed 1 night in Oct 2025

10/10 Excellent

Helen

Traveled with group
Liked: Cleanliness
To wake up with a window view of the lampreys glowing gold in the sunrise is a memory I will treasure
Stayed 3 nights in Oct 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

10/10 Excellent

Erika

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in the heart of medieval Carcassonne with lots of cafes, restaurants and beautiful shops all on the doorstep. Staff on reception, at breakfast and cleaning were all great and attentive. Our suite room was spacious, with a great coffee machine and toiletries. The garden was a nice quiet space to sit and enjoy some sunshine.
Stayed 4 nights in Oct 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the heart of the medieval city. Nothing too much trouble for the kind and friendly staff. Beautifully clean and maintained.
Stayed 3 nights in Oct 2025

10/10 Excellent

Carmany

Traveled with family and small children
Liked: Staff & service, amenities
Charming hotel in a truly unique setting. The staff was very welcoming, but could have shared more information about what restaurants were open and that reservations were necessary. And perhaps helped by making a reservation for us.
Stayed 1 night in Oct 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very welcoming & efficient which creates a lovely environment within the hotel. The hotel is in a great position within the medieval city. I would have no hesitation in recommending it.
Stayed 3 nights in Oct 2025

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