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Crystalbrook Riley

5.0 star property
Luxury hotel with a full-service spa and bars

Choose dates to view prices

Photo gallery for Crystalbrook Riley

2 bars/lounges, rooftop bar
Property preview
Suite, 1 King Bed with Sofa bed | View from room
Family Room, Sea View | View from room
2 bars/lounges, rooftop bar

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi

Explore the area

View in a map
131-141 Esplanade, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪1 min walk‬
  • Place, Cairns Night Markets
    ‪8 min walk‬
  • Place, Esplanade Lagoon
    ‪8 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Resort King

Premium bedding, in-room safe, desk, blackout drapes

Resort King

9.4 out of 10
Exceptional
(19 reviews)
  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban King

Premium bedding, in-room safe, desk, blackout drapes

Urban King

8.6 out of 10
Excellent
(32 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Urban Twin

Premium bedding, in-room safe, desk, blackout drapes

Urban Twin

9.8 out of 10
Exceptional
(17 reviews)
  • 344 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Resort Twin

Premium bedding, in-room safe, desk, blackout drapes

Resort Twin

8.4 out of 10
Very good
(6 reviews)
  • 344 sq ft
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Sea King

View from room

Sea King

9.4 out of 10
Exceptional
(19 reviews)
  • 344 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Panoramic Sea

Premium bedding, in-room safe, desk, blackout drapes

Panoramic Sea

9.2 out of 10
Wonderful
(19 reviews)
  • 323 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Sea View

View from room

Family Room, Sea View

9.4 out of 10
Exceptional
(3 reviews)
  • 689 sq ft
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room - Urban View

Premium bedding, in-room safe, desk, blackout drapes

Family Room - Urban View

  • 689 sq ft
  • 2 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Family Room (Resort View)

Premium bedding, in-room safe, desk, blackout drapes

Family Room (Resort View)

10.0 out of 10
Exceptional
(2 reviews)
  • 689 sq ft
  • 2 bedrooms
  • Resort view
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Urban Panoramic

Urban Panoramic | Premium bedding, in-room safe, desk, blackout drapes

Urban Panoramic

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Bath

Panoramic Bath | Bathroom | Eco-friendly toiletries, hair dryer, bathrobes, slippers

Panoramic Bath

8.0 out of 10
Very good
(1 review)
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Resort Suite

Premium bedding, in-room safe, desk, blackout drapes

Resort Suite

  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite

Premium bedding, in-room safe, desk, blackout drapes

Sea Suite

  • 1 bedroom
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite

Premium bedding, in-room safe, desk, blackout drapes

Urban Suite

  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Resort Double Double

Resort Double Double | Premium bedding, in-room safe, desk, blackout drapes

Resort Double Double

  • Sleeps 4
  • 2 Double Beds

View all photos for Riley Suite

Riley Suite | Premium bedding, in-room safe, desk, blackout drapes

Riley Suite

  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds and 1 Twin Sofa Bed

About the neighborhood

Cairns

Located in Cairns Central Business District, Crystalbrook Riley is next to Cairns Esplanade and Muddy's Playground. This 311-room, 5-star hotel welcomes guests with a restaurant, a full-service spa, and an outdoor pool.

What's nearby

  • Cairns Esplanade - 1 min walk - 0.1 miles
  • Cairns Aquarium - 3 min walk - 0.2 miles
  • Cairns Night Markets - 8 min walk - 0.5 miles
  • Esplanade Lagoon - 8 min walk - 0.5 miles
  • Cairns Marlin Marina - 11 min walk - 0.6 miles

Getting around

  • Cairns Station - 19 min walk
  • Cairns Intl. Airport (CNS) - 10 min drive

Restaurants

  • ‪Muddy's Cafe - ‬4 min walk
  • ‪La Pizza - ‬6 min walk
  • ‪Cc’s Bar And Grill - ‬6 min walk
  • ‪Villa Romana - ‬6 min walk
  • ‪Atrium - ‬3 min walk

About this property

Crystalbrook Riley

Luxury hotel with a full-service spa and bars
Guests of Crystalbrook Riley enjoy a full-service spa, an outdoor pool, and a 24-hour gym. Self parking is offered for AUD 20.00 per day. The front desk is staffed 24/7 to help with securing valuables, luggage storage, and tours or tickets. Other amenities at this luxury hotel include free WiFi in public areas, express check-out, and a reception hall.
55-inch flat-screen TVs come with digital channels and first-run movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. 2 bathrooms, iPod docks, and coffee makers are also standard. Housekeeping is available once per stay.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 20 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:00 AM for a fee: AUD 42 for adults and AUD 21 for children
  • 2 bars/lounges
  • A poolside bar
  • A restaurant

Restaurants on site

  • Calypso Club
  • Paper Crane
  • Paper Crane Pool Side
  • Rocco

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 6 meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • At least 80% of food locally-sourced
  • Built in 2018
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • First-run movies
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property charges the following mandatory general deposits, collected at check-in: AUD 75 for the first night, AUD 50 for subsequent nights.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Sunday:
  • Full-service spa

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 12 years old or younger stays free when using existing bedding
  • Rollaway/extra beds are available for AUD 60.0 per day

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: AUD 100 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Self parking fee: AUD 20.00 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 percent

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a smoke detector.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 7 AM to 9 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Parking has height restrictions.

Property is also known as

Riley Crystalbrook Collection Resort Cairns
Riley Crystalbrook Collection Resort
Riley Crystalbrook Collection Cairns
Riley Crystalbrook Collection
Riley a Crystalbrook Collection Resort
Crystalbrook Riley Hotel
Crystalbrook Riley Cairns
Crystalbrook Riley Hotel Cairns
Riley a Crystalbrook Collection Resort

Frequently asked questions

Are free cancellation options available at Crystalbrook Riley?

Crystalbrook Riley offers free cancellation on some room rates. For more details, review the cancellation policy on Orbitz.

How much does it cost to stay at Crystalbrook Riley?

As of Dec 24, 2025, prices found for a 1-night stay for 2 adults at Crystalbrook Riley on Jan 22, 2026 start from $198.04, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near Crystalbrook Riley?

This hotel is situated in Cairns Central Business District, just steps from Cairns Esplanade and Muddy's Playground, and within a short walk of Cairns Night Markets. You'll also find Cairns Performing Arts Centre and Esplanade Lagoon less than a mile away.

Is parking available on site at Crystalbrook Riley?

Yes, parking is offered for AUD 20.00 per day. Accessible parking, electric car charging, and bicycle parking are also available.

Is there a spa available at Crystalbrook Riley?

There is a full-service spa available for guests to enjoy and services include body wraps, couples treatments, massages, and mani/pedis. The spa is closed on Mondays, Tuesdays, Wednesdays, and Sundays.

Does Crystalbrook Riley feature a casino at the property?

No, Crystalbrook Riley doesn't have a casino.

Will I find an indoor pool at Crystalbrook Riley?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7 AM and 9 PM.

What do couples enjoy most about Crystalbrook Riley?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and an ocean-view restaurant.

Are there hot tubs at Crystalbrook Riley?

No, this hotel doesn't have a spa tub.

Does Crystalbrook Riley have a restaurant with a breakfast menu?

Yes, Crystalbrook Riley serves a full breakfast for a surcharge each morning at Paper Crane.

Will Crystalbrook Riley allow pets to stay free of charge?

No, pets aren't allowed at Crystalbrook Riley though service animals are welcome.

Does Crystalbrook Riley have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

Where is the closest airport to Crystalbrook Riley?

The closest major airport to Crystalbrook Riley is Cairns Intl. Airport (CNS), which is 3.7 mi away (10 minutes by car).

Are there rooms with balconies at Crystalbrook Riley?

Yes, some guestrooms at this hotel offer a furnished balcony where guests can enjoy ocean or resort views.

Crystalbrook Riley Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1001 reviews
Rating 8 - Good. 185 out of 1001 reviews
Rating 6 - Okay. 64 out of 1001 reviews
Rating 4 - Poor. 28 out of 1001 reviews
Rating 2 - Terrible. 11 out of 1001 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Sonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort with friendly staff. Rooms could do with a deep clean with lots of dust build up in rooms. I also filled in their form twice to decline a room clean. Room was cleaned both times and no credit received which was disappointing. It's a great idea - just needs to be better executed.
Stayed 4 nights in Sep 2025

10/10 Excellent

SIYI

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

8/10 Good

Susan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2025

6/10 Okay

Trish

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Air conditioning was a little smelly, musty, made the room smell like mould and the room didn’t get super cool with the locked setting. We stayed in the tower, so couldn’t open a window. Other than that everything was beautiful.
Stayed 2 nights in Sep 2025

10/10 Excellent

christine

Stayed 1 night in Sep 2025

10/10 Excellent

Ty

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not much information giving to us when we arrived. Everything was well kept and the pool was fabulous. Things we were not informed of were things like umbrella use, bikes for hire, when we asked about transport one of the staff gave us a look like we should know. Being out of country these things would have beneficail
Stayed 10 nights in Sep 2025

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location with modern amenities

Great modern resort on the esplanade in Cairns. Clean and modern rooms with great amenities. Loved the bottle refill station! Resort pool was well presented, clean and very appealing. Great restaurants and bars within the resort, plenty of options.
In lobby out to pool
The pool area with cabanas and plenty of lounge beds
Bathroom
Amazing shower with rain head and hand nozzle
Stayed 3 nights in Sep 2025

8/10 Good

bushra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice view ,
Stayed 3 nights in Sep 2025

10/10 Excellent

Liz

Stayed 2 nights in Sep 2025

6/10 Okay

Olivia

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Aug 2025

8/10 Good

Agnieszka, Botany

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
It was great! We will be back
Stayed 5 nights in Sep 2025

6/10 Okay

Sarah, Lockleys

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2025

8/10 Good

Olatokunbo

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property facilities are nice and well maintained, and walking distance to the great barrier reef experiences. The staff were helpful enough. My main complaint was the limited rooming options for double room adults (i.e. only twin beds vs. double or queen)
Stayed 2 nights in Sep 2025

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a very modern facilities and rooms
Stayed 3 nights in Aug 2025

10/10 Excellent

Rachel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a lovely break away. Only thing I would like to mention. Maybe monitor the pool area, quite a few people we noticed leaving pool area and leaving a towel or bag as to save their seats/lounger.
Stayed 4 nights in Aug 2025

10/10 Excellent

Tara

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Room, the pool and Paper Crane.
Stayed 5 nights in Aug 2025

10/10 Excellent

Lisa Antoinette

Liked: Cleanliness, staff & service, property conditions & facilities
Overall this hotel is gorgeous.
Stayed 6 nights in Aug 2025

6/10 Okay

Andrew

Traveled with partner
Liked: Property conditions & facilities
Nice
Stayed 4 nights in Aug 2025

8/10 Good

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining options were good though high chairs with low backs in a restaurant were not good.
Stayed 4 nights in Aug 2025

10/10 Excellent

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet and convenient property with excellent staff. I visited the spa and the massage was excellent. The wardrobe door had to be opened at the bottom, which wasn’t the best.
Stayed 3 nights in Aug 2025

10/10 Excellent

Divya

Stayed 1 night in Aug 2025

10/10 Excellent

John Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent property
Stayed 3 nights in Aug 2025

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything from check in to finding my way around was perfectly managed by the staff. Philippe and Sebastian assisted me with booking my diving and hot air balloon trip. This is an excellent place to stay for vacation and as a base for the greater Cairns area
Stayed 5 nights in Aug 2025

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