Beautiful lodge with a lot of potential. The location is fantastic and the property has great bones, but management really needs to step up when it comes to maintenance, cleanliness, and staff training. Our room was average—nothing to complain about, but nothing special either. The TV didn’t work properly; after reporting it, someone from the front desk came up two hours later, fiddled with it for a couple of minutes, and told us it might fix itself. That was… amusing.
The little arcade is a cute idea, but only 2 out of 9 machines were working. When I mentioned it at the front desk, the response was, “This isn’t Vail.” Another missed opportunity. Breakfast was decent, but things like cleaning rags, equipment, and back-of-house clutter were in full view of guests.
There are countless small details like these—not deal-breakers, but definite missed chances to deliver a polished hospitality experience. With a bit more care, this place could be truly exceptional.