Disappointing Stay – Unclean and Poorly ManagedWe have stayed in many VRBO properties over the years, and this was by far the most disappointing experience we’ve had. When we arrived, the property was clearly not cleaned properly. Some of the issues included:•Toilets that were visibly dirty, with particles inside and dried urine behind them•Showers with hair left inside and not thoroughly cleaned•Bathroom sinks with hair in each one•Mirrors with smudges and streaks•Light switches that were dirty to the touch•Air vents with dirt buildup and even spiders inside•Garbage, lint, and dust behind the washer and dryer•Hairballs in the bathroom and on the carpet•Carpets that did not appear to have been vacuumed•An overall musty smell that made it obvious the property hadn’t been cleaned wellThe check-in process was also frustrating. Our rental stated check-in was at 4:00 p.m. That afternoon, we were messaged and told the cleaning crew would need until 4:30 p.m. to finish. Then we were asked again what time we would be checking in. We explained that our original plan was 4:00 p.m., but we would adjust to 4:30 p.m. to accommodate the delay. Given the condition we found the property in, it was clear that even with the extra time, the cleaning was not completed to any acceptable standard.What made matters worse was the way our concerns were handled. My husband texted the property manager with photos and she never responded.