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Best Western Plus The Connaught Hotel & Spa

4.0 star property
Victorian hotel with a full-service spa and bars

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Photo gallery for Best Western Plus The Connaught Hotel & Spa

Residential building with a modern design, featuring a balcony with a chair and railing.
Welcome to our hotel lobby, featuring a reception desk, staircase, and stunning indoor pool view.
Enjoy the serene view of the tree-lined street from this balcony, featuring two comfortable chairs and a TV for your entertainment.
Classic architecture meets elegant entrance with a prominent dome and white columns.
Experience a welcoming atmosphere in our elegant lobby, featuring a reception desk, curved mirror, and comfortable seating area.

Popular amenities

  • Hot Tub
  • Gym

Explore the area

Map
30 West Hill Road, Bournemouth, England, BH2 5PH
  • Bournemouth Beach
    ‪5 min walk‬
  • Bournemouth International Centre
    ‪6 min walk‬
  • Bournemouth Pier
    ‪9 min walk‬
  • Bournemouth (BOH-Bournemouth Intl.)
    ‪13 min drive‬

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Room options

View all photos for Standard Room, 1 Twin Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Twin Bed, Non Smoking

  • 95 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking

7.8 out of 10
Good
(18 reviews)
  • 135 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds, Non Smoking

  • 135 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, individually decorated

Superior Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(7 reviews)
  • 175 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, individually decorated

Executive Room, 1 Double Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking, Balcony

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds, Non Smoking, Balcony

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Lodge)

1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Twin Bed, Non Smoking (Lodge)

  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking (Lodge)

Standard Room, 2 Twin Beds, Non Smoking (Lodge) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 2 Twin Beds, Non Smoking (Lodge)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge) | 1 bedroom, premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge) | 1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | 1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

  • 250 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View | 1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only) | 1 bedroom, premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking (Shower Only)

  • Sleeps 2
  • 1 King Bed

Double Room with Balcony

  • Sleeps 2
  • 1 Double Bed

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

King Suite with Garden View

  • Sleeps 2
  • 1 King Bed

Spa King Suite

  • Sleeps 2
  • 1 King Bed

Executive Double Room

  • Sleeps 2
  • 1 Double Bed

Superior Double Room

  • Sleeps 2
  • 1 Double Bed

Twin Room with Balcony

  • Sleeps 2
  • 2 Twin Beds

Standard Single Room

  • Sleeps 1
  • 1 Twin Bed

King Suite with Shower

  • Sleeps 2
  • 1 King Bed

Suite-1 King Bed, Non-Smoking, Lounge, Roll Top Bath, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

Standard Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Bournemouth

Best Western Plus The Connaught Hotel & Spa places you in Bournemouth City Centre, within a leisurely stroll of popular sights such as Bournemouth Beach and Bournemouth International Centre. This 53-room, 4-star hotel has conveniences like a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Bournemouth Beach - 5 min walk - 0.3 miles
  • Bournemouth International Centre - 6 min walk - 0.4 miles
  • Oceanarium - 6 min walk - 0.4 miles
  • Bournemouth Pavillion Theatre - 9 min walk - 0.5 miles
  • Bournemouth Pier - 9 min walk - 0.5 miles

Getting around

  • Bournemouth Station - 8 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 14 min drive

Restaurants

  • ‪Brasserie Blanc - Bournemouth - ‬3 min walk
  • ‪Caffè Nero - ‬7 min walk
  • ‪Brewhouse & Kitchen - ‬6 min walk
  • ‪Pasa Too - ‬4 min walk
  • ‪The Hop Inn - ‬1 min walk

About this property

Best Western Plus The Connaught Hotel & Spa

Victorian hotel with a full-service spa and bars
At Best Western Plus The Connaught Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a gym. Self parking is available for GBP 12 per night. Multilingual staff at the 24-hour front desk can assist with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
Flat-screen TVs come with digital channels, and free WiFi keeps guests connected. Beds sport premium bedding and bathrooms offer hair dryers. Coffee makers, safes, and desks are other standard amenities.
An indoor pool and a hot tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, or hot tub without adult supervision. Guests under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Similar properties

Experience the charm of this traditional hotel, featuring a spacious balcony and serene outdoor seating area amidst lush surroundings.

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  • Hot Tub
  • Spa
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8.2 out of 10, Very Good, 765 reviews
$105 nightly
The price is $126
Aug 3 - Aug 4
Total includes taxes and fees
The Connaught Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 17.50 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blakes Brasserie
  • The Gin Bar

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Piano
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (3,003 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Built in 1850
  • Fireplace in lobby
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 30.00
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 30.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 29 2025 to July 5 2025 (dates subject to change):
  • Hot tub
The following facilities are closed seasonally each year. They will be closed from February 1 to February 6:
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately GBP 17.50 per person
  • Self parking fee: GBP 12 per night
  • Early check-in fee: GBP 30.00 (subject to availability)
  • Late check-out fee: GBP 30.00 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 3 PM—-midnight
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts major credit cards. Cash is not accepted.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The hotel can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Nearby construction work may cause some noise disturbance.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Best Western Connaught
Best Western Connaught Bournemouth
Best Western Connaught Hotel
Best Western Plus Connaught Hotel Bournemouth
Best Western Plus Connaught Hotel
Best Western Plus Connaught Bournemouth
Best Western Plus Connaught
Best Plus The Connaught & Spa
Best Western Plus The Connaught Hotel
Best Western Plus The Connaught Hotel & Spa Hotel
Best Western Plus The Connaught Hotel & Spa Bournemouth
Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Frequently asked questions

What is there to do within easy reach of Best Western Plus The Connaught Hotel & Spa?

This hotel is situated in Bournemouth City Centre within a short 8-minute walk of Bournemouth Beach and also 11 minutes on foot from Bournemouth Pier. You'll also find Oceanarium and Bournemouth Pavillion Theatre less than a mile away.

Is parking available on site at Best Western Plus The Connaught Hotel & Spa?

Yes, parking is offered for GBP 12 per night. Though parking is limited, accessible parking is also available.

Is there a spa at Best Western Plus The Connaught Hotel & Spa?

There is a full-service spa available for guests to enjoy and services include hot stone massages, Swedish massages, couples treatments, and aromatherapy.

Does Best Western Plus The Connaught Hotel & Spa have a casino?

No, Best Western Plus The Connaught Hotel & Spa doesn't have a casino.

Is there an indoor pool at Best Western Plus The Connaught Hotel & Spa?

Yes, this hotel has an indoor pool along with a hot tub.

Is Best Western Plus The Connaught Hotel & Spa good for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, 2 bars, and a restaurant with al fresco dining.

Are there hot tubs at Best Western Plus The Connaught Hotel & Spa?

Yes, this hotel has a spa tub.

Does Best Western Plus The Connaught Hotel & Spa feature a restaurant that includes a breakfast menu?

Yes, Best Western Plus The Connaught Hotel & Spa serves a full breakfast for a surcharge each morning at Blakes Brasserie.

Does Best Western Plus The Connaught Hotel & Spa allow pets to stay free of charge?

No, pets aren't allowed at Best Western Plus The Connaught Hotel & Spa though service animals are welcome.

Are there connecting rooms at Best Western Plus The Connaught Hotel & Spa?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Best Western Plus The Connaught Hotel & Spa?

The closest major airport to Best Western Plus The Connaught Hotel & Spa is Bournemouth (BOH-Bournemouth Intl.), which is 6.9 mi away (14 minutes by car). Another top airport is Southampton (SOU), which is around 28 mi away.

Can I book a room with a balcony at Best Western Plus The Connaught Hotel & Spa?

Yes, some guestrooms at Best Western Plus The Connaught Hotel & Spa offer a balcony.

Does Best Western Plus The Connaught Hotel & Spa have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Best Western Plus The Connaught Hotel & Spa.

Best Western Plus The Connaught Hotel & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 356 out of 884 reviews
Rating 8 - Good. 369 out of 884 reviews
Rating 6 - Okay. 105 out of 884 reviews
Rating 4 - Poor. 41 out of 884 reviews
Rating 2 - Terrible. 13 out of 884 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Emily

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Marvin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and helpful staff. Excellent food. Not sure the room upgrade was worth the money. Although bigger than other rooms the bathroom and fittings are pretty standard. Lovely hotel with a nice garden and lounge areas. Would book again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely stay, the room was clean and spacious. The spa facilities were great.
Stayed 2 nights in Mar 2025

8/10 Good

Jackie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay and would return. Great location, comfortable just wish parking was free for guests in the hotel car park we had disabilities and no.concession offered which was disappointing.
Stayed 2 nights in Mar 2025

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities, room comfort

Nice old fashioned hitel

Excellent leisure facilities. Ordered extras but drink wasn’t in room on arrival. Breakfast cleared my tea and cutlery while I queried for bacon! I had left a walking stick against my table.
Stayed 1 night in Mar 2025

10/10 Excellent

Mr Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovelt hotel

Lovely hotel near the sea. Modern fresh interior. Friendly staff. Really nice restaurant and great breakfast. Added bonus was the Spa!
Stayed 1 night in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

10/10 Excellent

gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect again

Did not need parking. Stay was brilliant as always
Stayed 4 nights in Mar 2025

8/10 Good

Rachel

Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 2 nights in Feb 2025

6/10 Okay

Yasmin

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Stayed 1 night in Feb 2025

4/10 Poor

Hannah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed visit

Very disappointed in this hotel. Not great service at reception, not particularly pleasant. Room very dated, pool not in great condition and a very dated and dirty gym.£10 to park in the hotel car park. Swim times restricted for kids but have to click through 3 pages on their website to see this.
Stayed 1 night in Feb 2025

6/10 Okay

Tina

Liked: Cleanliness, staff & service
I liked the property for the location and easy to get into Bournemouth by foot or bus. Hotel had good restaurant and friendly staff who made you welcome. Car parking a bit difficult with access and not many spaces for disabled. There is an additional parking next door which is another plus. Best you arrive early to find the best spots.
Stayed 2 nights in Feb 2025

6/10 Okay

Jane

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice few days away, hotel needs some TLC in areas

Firstly we thought paying for parking was unnecessary especially as the car park was never full during our stay, £10 a night is far too much. Our room was ok and clean but very small and the decor was tired, didn’t follow the modern feel you got when entering the hotel. Our first morning at breakfast the coffee machine was broken, we later saw there was another machine in the bar so the staff could have used this. Day 2 the machine worked but there was no bread for toast or beans, my husband had nearly finished breakfast before the beans were brought out. I had the avocado on toast which was lovely. We enjoyed using the spa facilities, nice pool, the spa pool was disappointing as no pressure from the jets, staff were friendly and helpful, my husband had a massage which he was very happy with. We liked the fact that the hotel communicated using WhatsApp, great service from housekeeping. Overall we enjoyed our short break, just a few things that need some attention
Stayed 2 nights in Feb 2025

8/10 Good

Alan

Liked: Cleanliness, staff & service, amenities
Overall, a very good experience. Restaurant was good, breakfast room too. Safe, convenient location with on-site parking. Room heating was good and bed comfortable. No complaints.
Stayed 1 night in Jan 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

Jenine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Birthday Weekend Surprise

Everything was great. Loved the pool and sauna and sampled a few gins from the fabulous gin bar.
Gin bar. Now which one shall I choose out of the 200!
Stayed 2 nights in Jan 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Modupe

Traveled with partner
Liked: Staff & service, amenities
This is a nice hotel, the staff were really nice and accommodating. The property is a little dated though and corridor carpets could do with an upgrade. The Spa area I understand is being refurbished soon too, so that's good. I would stay here again.
Stayed 2 nights in Jan 2025

8/10 Good

Joe

Stayed 1 night in Nov 2024

8/10 Good

Amanda

Stayed 1 night in Nov 2024

8/10 Good

Annabel

Stayed 2 nights in Nov 2024

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Liked way our issues were listened too and compensated in the end . Did not receive notification about no room service and a large party ( they did show mail but I did not receive it) so no meal that evening Humming nose room19 all-night ( air conditioner unit outside) No soap in shower Had to check we had booked breakfast (?no record) when we knew we had . No decaf coffee machine or sachets at breakfast , kind staff made us 2 coffees Staff did listen and helped
Stayed 1 night in Dec 2024

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