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Crystal Beach Hotel

Property class: 2

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Photo gallery for Crystal Beach Hotel

A spacious living area with a red leather sofa, a dining table with chairs, and a kitchen area in the background.
A corner building with a sign for "Capital One Hotel" and a smaller sign for "Dunhill Inn."
A hotel room with three beds, a large window with curtains, a painting on the wall, and a modern design.
A grand staircase with a chandelier, white trim, and a dark carpeted floor.
A reception area with a sign, a coat rack, a fire extinguisher, and a window with a view of buildings outside.

Reviews

5.0 out of 10

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available
  • Laundry
  • Kitchen

Explore the area

View in a map
12 Beacon Road, Bournemouth, England, BH2 5ER
  • Place, Bournemouth International Centre
    ‪3 min walk‬
  • Place, Bournemouth Beach
    ‪4 min walk‬
  • Place, Bournemouth Pavillion Theatre
    ‪6 min walk‬
  • Airport, Southampton (SOU)
    ‪77 min drive‬

Room options

View all photos for Single Room, City View

A narrow hotel room with a single bed, a small bedside table, and a painting on the wall.

Single Room, City View

  • City view
  • 54 sq ft
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, City View

A neatly made bed with white linens and towels, a nightstand with a lamp, and a painting of a sunset on the wall.

Standard Double Room, City View

  • City view
  • 170 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double or Twin Room, City View

A hotel room with two beds, a flat-screen TV mounted on the wall, and a painting above the beds.

Standard Double or Twin Room, City View

  • City view
  • 170 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Quadruple Room, City View

A hotel room with three beds arranged in a row, large windows with sheer curtains, and a view of the outside.

Deluxe Quadruple Room, City View

  • City view
  • 260 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 2 Twin Beds

View all photos for Deluxe Triple Room, City View

A hotel room with two beds, a desk, a chair, a television, and a painting of red, yellow, and blue telephone booths.

Deluxe Triple Room, City View

  • City view
  • 240 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bunk Bed and 1 Twin Bed

View all photos for Family Studio

A hotel room with a bed, a bedside table, a wall-mounted light, a small table, and a washing machine in the background.

Family Studio

  • 280 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Twin Bunk Bed and 2 Twin Beds

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About the neighborhood

Bournemouth

Located in Bournemouth City Centre, Crystal Beach Hotel is within a 5-minute walk of Bournemouth International Centre and within 15 minutes of other popular attractions like Bournemouth Beach. The 34 rooms at this hotel include kitchenettes and microwaves.

What's nearby

  • Bournemouth Lower Gardens - 3 min walk - 0.2 miles
  • Bournemouth International Centre - 3 min walk - 0.2 miles
  • Bournemouth Beach - 4 min walk - 0.3 miles
  • Bournemouth Pavillion Theatre - 6 min walk - 0.4 miles
  • Bournemouth Pier - 8 min walk - 0.4 miles

Getting around

  • Bournemouth Station - 10 min drive
  • Bournemouth (BOH-Bournemouth Intl.) - 16 min drive

Restaurants

  • ‪The Botanist - ‬6 min walk
  • ‪Bar So - ‬3 min walk
  • ‪Pret a Manger - ‬7 min walk
  • ‪The Moon In The Square (Wetherspoon) - ‬5 min walk
  • ‪Old Harry Rocks Bar & Restaurant - ‬4 min walk

About this property

Crystal Beach Hotel

Guests staying at Crystal Beach Hotel enjoy free WiFi in public areas and laundry facilities. Self parking is offered for GBP 15 per night. Front-desk staff can help with luggage storage, and provide local restaurant recommendations.
Guests can stay connected with free WiFi. Other amenities include kitchenettes, microwaves, and ovens. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Kitchenette
  • Microwave
  • Mini-fridge
  • Oven
  • Restaurant dining guides
  • Stovetop

More

  • Heating
  • Iron/ironing board on request
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 2:00 PM - 8:00 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [14 Priory Road, BH2 5DN]
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for GBP 20 per pet (varies based on length of stay), plus a deposit of GBP 60 per stay
  • Pets may not be left unsupervised
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A damage deposit of GBP 60 will be collected before check-in.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Self parking fee: GBP 15 per night
  • Pet deposit: GBP 60 per stay
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers parking (fees apply).

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Crystal Beach Hotel Hotel
Crystal Beach Hotel Bournemouth
Crystal Beach Hotel Hotel Bournemouth

Frequently asked questions

What's there to do near Crystal Beach Hotel?

This hotel is situated in Bournemouth City Centre within a 10-minute walk of Bournemouth Beach, Bournemouth Lower Gardens, and Oceanarium. You'll also find Bournemouth Pavillion Theatre and Alum Chine Beach less than a mile away.

Is parking available on site at Crystal Beach Hotel?

Yes, parking is offered for GBP 15 per night. Wheelchair-accessible parking is also available for guests.

Does Crystal Beach Hotel include a casino?

No, Crystal Beach Hotel doesn't have a casino.

Is there an indoor pool at Crystal Beach Hotel?

No, there is no indoor pool at this hotel.

Is Crystal Beach Hotel a good place to stay for couples?

Amenities at this hotel that appeal to couples include a kitchenette in each guestroom with a city view in some.

Are there hot tubs at Crystal Beach Hotel?

No, this hotel doesn't have a spa tub.

Does Crystal Beach Hotel feature a restaurant that includes a breakfast menu?

No, Crystal Beach Hotel doesn't have a restaurant that serves breakfast.

Does Crystal Beach Hotel allow pets to stay for free?

Although they can't stay for free, pets are welcome at Crystal Beach Hotel for a fee of GBP 20 per pet, per night. A deposit of GBP 60 per stay is collected.

Are there connecting rooms at Crystal Beach Hotel?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Crystal Beach Hotel?

The closest major airport to Crystal Beach Hotel is Bournemouth (BOH-Bournemouth Intl.), which is 7.1 mi away (16 minutes by car). Another top airport is Southampton (SOU), which is around 27.9 mi away.

Are there rooms with balconies that I can book at Crystal Beach Hotel?

No, there aren't any guestrooms with balconies at Crystal Beach Hotel.

Crystal Beach Hotel Reviews

Reviews

5.0
Rating 10 - Excellent. 1 out of 35 reviews
Rating 8 - Good. 8 out of 35 reviews
Rating 6 - Okay. 7 out of 35 reviews
Rating 4 - Poor. 10 out of 35 reviews
Rating 2 - Terrible. 9 out of 35 reviews

6.0/10

Cleanliness

5.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Joel

Liked: Amenities
Lovely very close to town center
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Judith

Liked: Cleanliness, staff & service, room comfort
A bit battered. Basic accommodation but a great location. Clean and warm.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Nigel

Liked: Cleanliness, staff & service, room comfort

Happy

I had a good nights sleep the room was clean and tidy and staff was very nice I would stay again
Stayed 1 night in Jul 2025
Verified review

4/10 Poor

jignesh

Disliked: Staff & service, property conditions & facilities
Thanks
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Vijayamaharaj

Liked: Amenities
Disliked: Property conditions & facilities
The property offers a great location with easy access to restaurants, shops, and the shore, alongside spacious and bright living areas. However, the mattress was uncomfortable and felt like springs, leading to a poor night's sleep, and a bedside chair was broken, limiting its usability.
Stayed 3 nights in Aug 2025
Verified review

2/10 Terrible

araik

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not recommending anyone to go that hotel
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Svitlana

Liked: Property conditions & facilities
All good thanks!
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Matt

Really small room bed uncomfortable tv didn’t work shower was just a drip won’t be coming back
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Stuart

Liked: Cleanliness, staff & service, room comfort

One to avoid.

Hotel is tired, but generally clean. No on site reception, so had to go to hotel next door for keys. Lots of people milling around in the early hours of the morning, banging doors and talking loudly, resulting in a disturbed sleep.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Tomasz

Disliked: Cleanliness, staff & service, property conditions & facilities
Housekeeping staff not be seen, all requests has to be done by reception in different building ie new towels. Get different room from this what on booking.
Stayed 3 nights in Aug 2025
Verified review

4/10 Poor

Verified traveler

Poor hotel

Room smell bad Shower broken and making noise all night No ac and needed to leave the windows open which you can hear all the noise from outside and couldn’t sleep all night. Carpet dirty but the bed sheets were clean. You can stay in this hotel only in emergency or if you couldn’t find another option.
Stayed 2 nights in Aug 2025
Verified review

2/10 Terrible

Cristina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Jun 2025
Verified review

6/10 Okay

Patricia

Disliked: Amenities
Dirty smelly toilet
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Mohammed

Very disappointed

It was not a good hotel at all, the rooms were a lot smaller compared to the pictures they show you on the website. There was no air ventilation it was very stuffy in the rooms.also the check out time was at 11 but the house keepers locked us inside without knocking on the doors. And we left jsut before 11.
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Evan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was extremely disappointed with my stay at Crystal Beach Hotel. This was honestly one of the worst hotel experiences I have ever had and I would not recommend it to anyone. The property felt more like a poorly managed hostel than a hotel, and the reality was nothing like what was advertised. When we arrived, there was no reception staff available. We spent around 45 minutes ringing the bell and waiting for someone to assist us, but nobody came. Eventually, another guest informed us that the staff do not actually work in the building and are based at another hotel, and that we needed to call a phone number ourselves. This is completely unacceptable and not what anyone expects when checking into a hotel. Accessibility was also a major issue. We were placed on the top floor, the lift was broken, and the stairs were incredibly steep. Anyone with mobility issues would struggle enormously. The hotel is definitely not accessible despite what guests might reasonably expect. Security was shocking. The main front door was left open throughout the night, meaning literally anyone could walk into the building. There were also no clear checkout instructions, so guests were simply leaving room keys on a side table. Combined with the unsecured entrance, this created a serious security concern as anyone could potentially enter and gain access to rooms. Our first night was the worst part of the stay. There was constant noise, with people screaming and slamming doors in the early hours of
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Shailesh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not worthy for the price

communication 0. did not get any replies for the messages requesting information. arrived on time but room was not ready. rooms were on 3rd floor but lift was not working. need to pay for parking in the hotel premises while its free in other hotel. it's more like hostel than hotel. Fire alarm went off in the morning but no one was there to assist. not so clean, smelly room n toilet. dirty furniture n broken fridge but fortunetly working.
Stayed 2 nights in Aug 2025
Verified review

4/10 Poor

Suwayne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to go the hotel around the corner to check in and check out even though there is a receptionist area on the property I stayed it was closed.The wifi literally would come on for like 3 seconds and then be out for like 30 seconds to a minute at a time.Wifi was crappy for my entire stay of 1 night and the workers at the other hotel said they know about the internet problem.They claimed the internet problem is because it is always like this on weekends or when the town is busy and that by Sunday the wifi would be okay.The common areas didnt smell so nice.The room windows could not open.The bathroom didnt have a window.The tv remote had no batteries.The tv toggle wouldnt work.The tv also said no signal.
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Susan

Disliked: Staff & service, property conditions & facilities, room comfort

This cannot be classed as a hotel at all. Apaling

No WiFi, no service, no staff available at any time. Room not serviced ever during my 5 day stay. Basics lacking, Cup not ever washed, toilet roll not replaced had to use own tissues. Surfaces not wiped, bed never made, bin not emptied, tea/coffee never replenished (thank goodness I brought my own with me) Basin not wiped, no hangers in the wardrobe, just fundamentals. I would not recommend this hotel to anyone. It should just be classified as a room only doss house and even then that is over selling it. I can honestly say, that it felt third world standard of accommodation and should not have ever been classed as a hotel. It was totally mis sold as it said a room with a sea view. Definitely not a sea view room. Lift out of order and could not be used.Steep stairs, lots of them, definitely unsuitable for any kind of disability, not even a ramp up to the front coded front door. Totally impersonal and really bad.
Stayed 5 nights in Aug 2025
Verified review

8/10 Good

Slawomir

Super lokalizacja, do plaży 5 minutek a co do komfortu to za tą cenę nic lepszego nie znajdziecie. Ważne że czysto, świeża pościel i reczniki. Polecam
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Ivy

Stayed 3 nights in May 2026
Verified review

2/10 Terrible

Judit

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Zahir

Disliked: Room comfort
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Manpreet

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified review

6/10 Okay

Darius

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025