See all properties

Sercotel Ayala Bilbao

4.0 star property
Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao

Choose dates to view prices

Photo gallery for Sercotel Ayala Bilbao

Front of property
Daily buffet breakfast (EUR 20 per person)
Hallway
Hallway
Classic Twin Room | Down comforters, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services
  • Laundry

Explore the area

View in a map
Canciller Ayala, Bilbao, 48008
  • Place, Gran Casino Bilbao
    ‪2 min walk‬
  • Place, Plaza Moyua
    ‪6 min walk‬
  • Place, Guggenheim Museum Bilbao
    ‪11 min walk‬
  • Airport, Bilbao (BIO)
    ‪12 min drive‬

Room options

View all photos for Basic Room

Basic Room | Down comforters, minibar, in-room safe, individually decorated

Basic Room

8.4 out of 10
Very good
(9 reviews)
  • 151 sq ft
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

Down comforters, minibar, in-room safe, individually decorated

Classic Double Room

9.2 out of 10
Wonderful
(54 reviews)
  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Down comforters, minibar, in-room safe, individually decorated

Junior Suite

  • 409 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room

Superior Room | Down comforters, minibar, in-room safe, individually decorated

Superior Room

9.6 out of 10
Exceptional
(14 reviews)
  • 312 sq ft
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Classic Twin Room

Classic Twin Room | Down comforters, minibar, in-room safe, individually decorated

Classic Twin Room

9.6 out of 10
Exceptional
(12 reviews)
  • 226 sq ft
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Bilbao

Located in Bilbao City Centre within a short walk of Guggenheim Museum Bilbao, Sercotel Ayala Bilbao is within a mile (2 km) of other popular sights such as San Mames Stadium. The 61 rooms at this 4-star hotel include minibars, flat-screen TVs, and desk chairs. Centrally located in Bilbao, the hotel is connected to a shopping center, and a short walk from Ensanche and Church of the Sacred Heart.

What's nearby

  • Gran Casino Bilbao - 2 min walk - 0.1 miles
  • Plaza Moyua - 6 min walk - 0.4 miles
  • Plaza Nueva - 8 min walk - 0.5 miles
  • Ribera Market - 10 min walk - 0.5 miles
  • Guggenheim Museum Bilbao - 11 min walk - 0.6 miles

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 15 min drive

Restaurants

  • ‪McDonald's - ‬2 min walk
  • ‪Bar Ledesma - ‬2 min walk
  • ‪Bobby's - ‬1 min walk
  • ‪Mesón Los Arcos - ‬3 min walk
  • ‪Bocadero - ‬2 min walk

About this property

Sercotel Ayala Bilbao

Adults-only hotel with a 24-hour front desk connected to a shopping center in Bilbao
Sercotel Ayala Bilbao features free WiFi in public areas, microwave in a common area, and a meeting room. Offsite parking is available for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, luggage storage, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include a library, express check-out, and laundry facilities.
50-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and bidets. Other amenities include minibars, safes, and phones.

Similar properties

Superior Double Room | Minibar, in-room safe, desk, blackout drapes
Hotel Sercotel Coliseo
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
9.2 out of 10, Wonderful, 1,000 reviews
$69 nightly
The price is $76
Jan 11 - Jan 12
Total with taxes and fees
Hotel Sercotel Coliseo

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25 per pet, per day
  • Dogs and cats only
  • 1 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
  • Check-in: 2:30 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

Are free cancellation options available at Sercotel Ayala Bilbao?

Sercotel Ayala Bilbao provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Sercotel Ayala Bilbao?

This hotel is situated in Bilbao City Centre within a short 14-minute walk of Guggenheim Museum Bilbao and also 20 minutes on foot from San Mames Stadium. You'll also find Gran Casino Bilbao and Palacio de la Diputación Foral de Vizcaya less than a mile away.

Is there parking available at Sercotel Ayala Bilbao?

No, there isn't parking at the hotel but you'll find nearby parking for EUR 20 per day (discounts available).

Does Sercotel Ayala Bilbao have a casino?

No, Sercotel Ayala Bilbao doesn't have a casino.

Will I find an indoor pool at Sercotel Ayala Bilbao?

No, there is no indoor pool at this hotel.

Is Sercotel Ayala Bilbao good for couples?

Amenities that appeal to couples at this adults-only hotel include a minibar and a down comforter along with a library.

Are there hot tubs at Sercotel Ayala Bilbao?

No, this hotel doesn't have a spa tub.

Does Sercotel Ayala Bilbao feature a restaurant that includes a breakfast menu?

Sercotel Ayala Bilbao offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Sercotel Ayala Bilbao allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Sercotel Ayala Bilbao for a fee of EUR 25 per pet, per day. The property also provides food and water bowls.

Does Sercotel Ayala Bilbao have connecting rooms?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Sercotel Ayala Bilbao?

The closest major airport to Sercotel Ayala Bilbao is Bilbao Airport (BIO), which is 8.6 mi away (15 minutes by car). Another top airport is Vitoria (VIT), which is around 28 mi away.

Can I book a room with a balcony at Sercotel Ayala Bilbao?

No, you won't find guestrooms with balconies at Sercotel Ayala Bilbao.

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 355 out of 530 reviews
Rating 8 - Good. 139 out of 530 reviews
Rating 6 - Okay. 29 out of 530 reviews
Rating 4 - Poor. 4 out of 530 reviews
Rating 2 - Terrible. 3 out of 530 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Oleg

Stayed 4 nights in Oct 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C was fine as well the breakfast
Stayed 6 nights in Sep 2025

8/10 Good

Niamh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was centrally located near the main shopping district and in walking distance of the main attractions of the city. Our room was modern and clean.
Stayed 2 nights in Oct 2025

8/10 Good

Dafna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable and clean and the staff is very kind and helpful. The hotel is in an excellent location, at a walking distance from many attractions. However, the hotel is not a typical 4 stars hotel. Many facilities as a bar, specious lobby or fitness room are missing. Overall we enjoyed our stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Gurinder

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Location is superb very close to the metro station, shopping centre and most attractions are walkable. Breakfast has a great selection of food & drinks. Staff very friendly and helpful. Would definitely stay here again
Stayed 4 nights in Sep 2025

10/10 Excellent

Abelardo, WESTON

Liked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel. Walkable to main areas. Nice and clean room.
Stayed 3 nights in Sep 2025

10/10 Excellent

Niamh

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, very clean. Location is perfect for getting around Bilbao.
Stayed 4 nights in Sep 2025

10/10 Excellent

John Paul

Stayed 1 night in Sep 2025

10/10 Excellent

Javier, Scarsdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.
Stayed 4 nights in Sep 2025

10/10 Excellent

Daniela

Stayed 3 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 1 night in Sep 2025

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the money
Stayed 3 nights in Aug 2025

8/10 Good

James

Stayed 1 night in Aug 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sercotel Ayala is in an excellent location being convenient for both the old town and other attractions such as the Guggenheim. Our room was spacious and very quiet despite facing the street. Pleasant staff. We didn’t have the hotel breakfast. Would happily stay again.
Stayed 3 nights in Aug 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful helpful staff

Very helpful friendly staff
Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Ais

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and room. Really enjoyed our stay!
Stayed 3 nights in Jun 2025

8/10 Good

Stuart Alan

Stayed 4 nights in Jun 2025

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice new hotel, city center. Close to shopping and restaurants. Clean, quiet room with nice bathroom.
Stayed 2 nights in Jun 2025

10/10 Excellent

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Second time staying here. Asked for the same room, 606, as it was very quiet last time. 606 ready when we arrived. Receptionist sorted the AC to maximise cooling. Modern, clean, a fridge and a safe. Great location. We will definitely be back!
Stayed 1 night in May 2025

8/10 Good

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel .very clean and in a good central location. Only issue we had was the window wouldn't shut properly which meant you could hear the traffic at night .we reported the issue which was not fixed but the hotel did move us to another room.would recommended this hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Jordan

Stayed 1 night in Jun 2025

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was fantastic. The location, the staff the rooms and the cleanliness were exceptional. They also made my husband’s 60th birthday an unforgettable one with their own personal touch!
Stayed 3 nights in May 2025