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Sercotel Ayala Bilbao

Property class: 4

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Photo gallery for Sercotel Ayala Bilbao

A hotel named 'Sercotel Ayala' with a modern interior visible through the glass facade, including seating areas and a reception desk.
A hotel lobby with a sofa, armchair, coffee table, bookshelf, and a large sign reading 'Sercotel hotels'.
A hotel room with a bed, a desk, a TV, and a bathroom with a mirror and sink.
A modern interior with a staircase, dining area, and a view of the kitchen.
A modern interior with a reception desk, seating area, and bookshelves.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
  • Laundry

Explore the area

View in a map
Canciller Ayala, Bilbao, 48008
  • Place, Plaza Moyua
    ‪6 min walk‬
  • Place, Plaza Nueva
    ‪8 min walk‬
  • Place, Guggenheim Museum Bilbao
    ‪11 min walk‬
  • Airport, Bilbao (BIO)
    ‪16 min drive‬

Room options

View all photos for Basic Room

A hotel room with a large bed, a desk with a lamp, a chair, a TV, and a bathroom with a toilet and sink.

Basic Room

  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

A modern hotel room with a bed, bedside tables, a desk, and a chair.

Classic Double Room

9.8 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

A modern hotel room with a bed, bedside table, and a large mirror reflecting the room.

Superior Room

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Classic Twin Room

A modern hotel room with a large bed, a bench, a desk, and a mirror.

Classic Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for CLASSIC DOBLE

A modern hotel room with a large bed, a desk, a chair, and a view of the outdoors through sheer curtains.

CLASSIC DOBLE

  • 226 sq ft
  • Sleeps 2
  • 1 Double Bed

DOUBLE CLASSIC

  • Sleeps 4

DOUBLE CLASSIC DOUBLE BED

  • Sleeps 4

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About the neighborhood

Bilbao

Located in Bilbao City Centre, Sercotel Ayala Bilbao is next to Ensanche and Church of the Sacred Heart. The 61 rooms at this 4-star hotel include minibars, flat-screen TVs, and desk chairs. Centrally located in Bilbao, the hotel is connected to a shopping center, and a short walk from Gran Casino Bilbao and Palacio de la Diputación Foral de Vizcaya.

What's nearby

  • Ensanche - 1 min walk - 0.0 miles
  • Gran Casino Bilbao - 2 min walk - 0.1 miles
  • Plaza Moyua - 6 min walk - 0.4 miles
  • Plaza Nueva - 8 min walk - 0.5 miles
  • Guggenheim Museum Bilbao - 11 min walk - 0.6 miles

Getting around

  • Bilbao-Abando Station - 3 min walk
  • Abando Station - 3 min walk
  • Bilbao Airport (BIO) - 20 min drive

Restaurants

  • ‪Café Iruña - ‬4 min walk
  • ‪Burger King - ‬2 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪NKO Eneko - ‬5 min walk
  • ‪Bar Artajo - ‬3 min walk

About this property

Sercotel Ayala Bilbao

Sercotel Ayala Bilbao features free WiFi in public areas, microwave in a common area, and a meeting room. Offsite parking is available for a fee. Multilingual staff at the 24-hour front desk can assist with securing valuables, tours or tickets, and luggage storage. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this adults-only hotel include a library, express check-out, and laundry facilities.
50-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer hair dryers and toothbrushes and toothpaste. Other amenities include minibars, safes, and phones.

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  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym
9.2 out of 10, Wonderful, 1,005 reviews
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Nov 1 - Nov 2
Total with taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (EUR 20 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 20 per person

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 25 per pet, per day
  • Dogs and cats only
  • 1 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately EUR 20 per person
  • Nearby parking fee: EUR 20 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 25 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
  • Check-in: 2:30 PM—-anytime
  • Check-out: noon
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers discounted parking nearby.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Parking has height restrictions.

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Frequently asked questions

Are free cancellation options available at Sercotel Ayala Bilbao?

Sercotel Ayala Bilbao provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

How much does it cost to stay at Sercotel Ayala Bilbao?

As of Oct 1, 2026, prices found for a 1-night stay for 2 adults at Sercotel Ayala Bilbao on Nov 1, 2026 start from $102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of Sercotel Ayala Bilbao?

This hotel is situated in Bilbao City Centre, just steps from Ensanche and Gran Casino Bilbao, and within a short walk of Arriaga Theater. You'll also find Guggenheim Museum Bilbao and Bay of Biscay less than a mile away.

Does Sercotel Ayala Bilbao have a casino?

No, Sercotel Ayala Bilbao doesn't have a casino.

Will I find an indoor pool at Sercotel Ayala Bilbao?

No, there is no indoor pool at this hotel.

Does Sercotel Ayala Bilbao feature a restaurant that includes a breakfast menu?

Sercotel Ayala Bilbao offers buffet breakfast each morning for a surcharge though there is no restaurant.

Will Sercotel Ayala Bilbao allow pets to stay free of charge?

Although they can't stay for free, cats and dogs are welcome at Sercotel Ayala Bilbao for a fee of EUR 25 per pet, per day. The property also provides food and water bowls.

How close is the airport from Sercotel Ayala Bilbao?

The closest major airport to Sercotel Ayala Bilbao is Bilbao Airport (BIO), which is 8.6 mi away (20 minutes by car). Another top airport is Vitoria (VIT), which is around 27.9 mi away.

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 411 out of 616 reviews
Rating 8 - Good. 164 out of 616 reviews
Rating 6 - Okay. 32 out of 616 reviews
Rating 4 - Poor. 5 out of 616 reviews
Rating 2 - Terrible. 4 out of 616 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, good hotel for budget to mid range
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, nice rooms and great staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent city hotel right near to just about everything. Ideal to walk into the old town, the more modern shopping area and also the rail and local transport
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean modern hotel with a great location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff is super nice
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience and perfect location. The staff were very helpful, and the room was comfortable and very clean. Definitely recommended. I’ll stay here again on future trips to Bilbao.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, good breakfast, perfect location
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Location staff and room were great .
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine hotel, very comfortable rooms and very good breakfast. Short walking to the centre. No bar facility would be the only negative, but plenty of options in short walking distance
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Great beds Clean hotel
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, easy check-in and welcoming staff. Nice touches in room (shower cap, extra toothbrushes, tissue pack). Beds were comfy and overall we slept very well at this hotel.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating and helpful comfortable bed and good location
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was just ok.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location and room. Really enjoyed our stay!
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything and great staff.
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel, very clean. Location is perfect for getting around Bilbao.
Stayed 4 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were helpful, room was clean. Good facilities. Convenient for central Bilbao. Breakfast a little underwhelming.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally Located, friendly staff, the breakfast had a variety of options. Great dinner options in the área.
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the money
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely modern hotel in a good location close to the old town & train station. Good sized rooms, very clean & quiet, spotless bathroom. Very friendly & helpful staff. Would stay again.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Very clean and quiet and walking distance to many of the main sites.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Our third stay. I always ask for the same room and they always deliver. Great sleep. Great staff
Stayed 1 night in Feb 2026