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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

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Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Dinner served, American cuisine
Lobby
Exterior
Dinner served, American cuisine
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Place, Big Bear Mountain Resort
    ‪13 min walk‬
  • Place, Snow Summit
    ‪17 min walk‬
  • Place, Big Bear Alpine Zoo
    ‪2 min drive‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪61 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.4 out of 10
Exceptional
(43 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(41 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

9.2 out of 10
Wonderful
(21 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

9.0 out of 10
Wonderful
(36 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

9.0 out of 10
Wonderful
(4 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

8.8 out of 10
Excellent
(49 reviews)
  • 285 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony | Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(2 reviews)
  • 300 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room) | Iron/ironing board, WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 300 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds

1 King Bed, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, High Speed Internet Access

  • Sleeps 2

1 King Bed, Non-Smoking, Fireplace, Balcony, Jetted Tub

  • Sleeps 2

Accessible-1 King, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 2

Accessible-2 Queen, Mobility Accessible, Bathtub, Non-Smoking

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, High Speed Internet Access, Coffee Maker, Hairdryer, Iron and Ironing Board

  • Sleeps 4

2 Queen Beds, Non-Smoking, Fireplace, Balcony, Wi-Fi

  • Sleeps 4

Mobility Accessible King Room with Roll In Shower and Balcony

  • Sleeps 2

2 King Beds, Non-Smoking, Larger Room, 2 Flat Screen Tvs, Jetted Tub, Fireplace, Microwave And Refrigerator

  • Sleeps 4

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About the neighborhood

Big Bear Lake

Located in Winter Park within a mile (2 km) of Snow Summit, Chateau Big Bear Boutique Hotel, BW Signature Collection is within 2 miles (3 km) of other popular sights such as The Village. This 80-room, 3.5-star hotel has a restaurant along with conveniences like a gym and a hot tub.

What's nearby

  • Eagle Point - 12 min walk - 0.7 miles
  • Interlaken Shopping Center - 13 min walk - 0.7 miles
  • Big Bear Mountain Resort - 13 min walk - 0.8 miles
  • Snow Summit - 17 min walk - 0.9 miles
  • Big Bear Alpine Zoo - 2 min drive - 1.2 miles

Getting around

  • Los Angeles - Ontario Intl. Airport (ONT) - 78 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Starbucks - ‬12 min walk
  • ‪Carl's Jr. - ‬14 min walk
  • ‪Grizzly Manor Cafe - ‬2 min drive
  • ‪Taco Bell - ‬2 min drive

About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

At Chateau Big Bear Boutique Hotel, BW Signature Collection, guests have access to a gym, free WiFi in public areas, and a hot tub. If you drive, self parking is USD 20 per night, and there's also a free area shuttle. Front-desk staff can answer questions 24/7, and assist with concierge services, luggage storage, and securing valuables. Other amenities at this ski hotel include meeting rooms, conference space, and a 24-hour business center.
Guests can expect WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and free local calls are also standard. Housekeeping is available on request.
A seasonal outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Similar properties

Exterior
Holiday Inn Resort The Lodge At Big Bear Lake by IHG
Big Bear Central
  • Pool
  • Hot tub
  • Spa
  • Pet friendly
7.6 out of 10, Good, 1,000 reviews
$119 nightly
The price is $134
Apr 12 - Apr 13
Total with taxes and fees
Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 15 mi
  • Free shopping center shuttle
  • Free theme park shuttle
  • Uncovered self parking on site (USD 20 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/game room
  • Billiards/pool table
  • Foosball table
  • Games
  • Gym
  • Hot tub
  • Seasonal outdoor pool
  • Ski storage
  • Table tennis

Family friendly

  • Arcade/game room
  • Free area shuttle
  • Free theme park shuttle
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,077 square feet of conference space
  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Up to 2 kids 17 years old and younger stay free when using existing bedding

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Uncovered self parking fee: USD 20 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Check-in: 4 PM—-5 AM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Additional information about polices, regulations, and more:

  • The seasonal pool is open from June to September.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Frequently asked questions

What's there to do near Chateau Big Bear Boutique Hotel, BW Signature Collection?

This hotel is situated in Winter Park within a short 20-minute walk of Snow Summit and also 16 minutes on foot from Big Bear Mountain Resort. You'll also find Big Bear Lake and Eagle Point less than a mile away.

How much does it cost to stay at Chateau Big Bear Boutique Hotel, BW Signature Collection?

As of Apr 8, 2026, prices found for a 1-night stay for 2 adults at Chateau Big Bear Boutique Hotel, BW Signature Collection on Apr 21, 2026 start from $134, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available on site at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Yes, uncovered parking is offered for USD 20 per night. Accessible parking and electric car charging are also available for guests.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a casino at the property?

No, Chateau Big Bear Boutique Hotel, BW Signature Collection doesn't have a casino.

Is there an indoor pool at Chateau Big Bear Boutique Hotel, BW Signature Collection?

No, this hotel doesn't have an indoor pool; however, there are an outdoor pool and a hot tub. The seasonal pool is normally open from June until September.

What do couples enjoy most about Chateau Big Bear Boutique Hotel, BW Signature Collection?

There are many amenities for couples at this hotel, including a bar plus some guestrooms feature private pools and fireplaces.

Are there hot tubs at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Yes, this hotel has a spa tub.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a restaurant with a breakfast menu?

Yes, Chateau Big Bear Boutique Hotel, BW Signature Collection serves a full breakfast for a surcharge each morning at Tiffany's Bistro.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection allow pets to stay for free?

No, pets aren't allowed at Chateau Big Bear Boutique Hotel, BW Signature Collection though service animals are welcome.

Are there connecting rooms at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How close is the airport from Chateau Big Bear Boutique Hotel, BW Signature Collection?

The closest major airport to Chateau Big Bear Boutique Hotel, BW Signature Collection is San Bernardino, CA (SBD-San Bernardino Intl.), which is about 23.1 mi away.

Are there rooms with balconies at Chateau Big Bear Boutique Hotel, BW Signature Collection?

Yes, some guestrooms at Chateau Big Bear Boutique Hotel, BW Signature Collection offer a balcony.

Does Chateau Big Bear Boutique Hotel, BW Signature Collection have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Chateau Big Bear Boutique Hotel, BW Signature Collection.

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1003 reviews
Rating 8 - Good. 216 out of 1003 reviews
Rating 6 - Okay. 81 out of 1003 reviews
Rating 4 - Poor. 25 out of 1003 reviews
Rating 2 - Terrible. 43 out of 1003 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Harold

Stayed 1 night in Jan 2026

10/10 Excellent

BEATRICE, VICTORVILLE

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. Alway so peaceful up in big bear. Hotel was nice and clean. Staff was friendly and professional. Breakfast was delicious. I would suggest people have to wear masks when getting food as some have no manners and were coughing. But overall a great trip for my husband and I.
Stayed 2 nights in Jan 2026

10/10 Excellent

anthony

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The location was perfect to our activities at both Big Bear and Snow Summit. The rooms had a fireplace to warm up and the game room was fun to spend down time in
At the fireplace mantle
Fun times in the game room
Tiffanys own Glass Gifted Architectural Roof from France
Stayed 3 nights in Dec 2025

10/10 Excellent

Lilia

Stayed 1 night in Dec 2025

10/10 Excellent

Anthony

Stayed 1 night in Dec 2025

10/10 Excellent

Jieon

Stayed 2 nights in Dec 2025

2/10 Terrible

Izabel

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Front desk first experience not wellcoming ! The lady was king of rude. Bad was to soft old mattress! Could not skeep ! Jacuzzi very clorine and out side no protection . The breakfast was the worst ! Everything durty , eggs old and almost green , relle bad quality of juice , bread , porato … like everything very. cheap and no quality at all ! Very dirty floor , balcon , tables ,. I could not stay and dat at all ! Thats a shame for big bear montain ! I will certanly spread that around ! Also the price was. very for a good Quality hotel and it was even no star at all ! I would need my money back for shure . We left tired and hungry out of the shack ! qal
Stayed 1 night in Dec 2025

10/10 Excellent

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was fresh and delicious.
Stayed 2 nights in Dec 2025

10/10 Excellent

dihua

Stayed 2 nights in Dec 2025

6/10 Okay

Heather

Traveled with family
Liked: Cleanliness
The rooms were clean. Staff was really nice. For what you spend per night it felt a bit dated and needing some TLC.
Stayed 2 nights in Dec 2025

10/10 Excellent

Delford

Stayed 2 nights in Dec 2025

10/10 Excellent

VALERIE

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service and clean comfortable rooms. The lobby was decorated beautifully for the holidays and the complimentary breakfast was lovely.
Stayed 2 nights in Dec 2025

8/10 Good

Marvetta

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I was unable to use the streaming services due to the internet issues but other than that…it was a wonderful stay!
Stayed 1 night in Dec 2025

10/10 Excellent

Enrique

Stayed 1 night in Dec 2025

8/10 Good

Jacqueline

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2025

10/10 Excellent

Elvira

Stayed 1 night in Nov 2025

10/10 Excellent

Jesaly Myles

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, nice staff and great food for breakfast👍
Stayed 1 night in Dec 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms very big, fireplace amazing. Clean, spacious. Friendly staff. Attentive. Breakfast wonderful
Stayed 2 nights in Dec 2025

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Property well kept, friendly staff, decor is warm and pleasant.
Stayed 2 nights in Nov 2025

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
Yes, the hotel met our expectations! So cozy for our family trip!
Stayed 1 night in Nov 2025

10/10 Excellent

Jose

Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Stayed 5 nights in Nov 2025

2/10 Terrible

Dawn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived at 2:30, no one was at the front desk. I waited about 15 minutes in front of a sign that said “Please wait,” and when someone finally came out, I was told my room wasn’t ready. What made it even more frustrating was that the two women who walked in behind me were immediately checked into their room with no issue. I didn’t request anything special—just a standard room—so it made no sense that mine wasn’t ready while theirs was. When I came back at 4 PM, the front desk experience was terrible. The staff spent the entire time talking on the phone and discussing another guest’s issue with missing drapes, saying they didn’t know where to move him because they had no available rooms. Not one person acknowledged me only until someone finally said, “Insert your card for parking.” I felt ignored and unwelcome by cheri staff. It didn’t improve at the bar. The woman behind the counter was loudly cussing and complaining that “everyone is in my way.” The special drink I ordered tasted terrible like a glass of lemon grapefruit, so the attitude from the staff lobby and bar made the atmosphere uncomfortable On top of all that, the hotel overcharges for the room 1day $378 then adds another $20 for parking—just to use a rundown, dumpy lot. By the time I got to my room (126), the mattress was the final disappointment. It felt like you were sinking into a hole. Overall, between the poor check-in experience, rude bar staff, bad drink, extra parking fees, and uncomfortable bed
Dip and hole like sleeping in ditch
This was the replacement drink just as bad and served in a plastic cup
Stayed 1 night in Nov 2025

10/10 Excellent

Josh Raymond

Stayed 2 nights in Nov 2025

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