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Swiss-Belhotel Harbour Bay

3.5 star property
Bayside hotel with 2 restaurants and a full-service spa

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Photo gallery for Swiss-Belhotel Harbour Bay

Lobby
Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Restaurant
Restaurant
Junior Suite, 1 King Bed | Living area | 32-inch LCD TV with cable channels, TV, DVD player

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Jl. Duyung, Sei Jodoh Batu Ampar, Batam, Batam Island, 29432
  • Place, Harbour Bay Ferry Terminal
    ‪10 min walk‬
  • Place, Nagoya Hill Mall
    ‪18 min walk‬
  • Place, Grand Batam Mall
    ‪3 min drive‬
  • Airport, Batam Batu Besar (BTH-Hang Nadim)
    ‪30 min drive‬

Room options

View all photos for Deluxe King

Deluxe King | Minibar, in-room safe, desk, blackout drapes

Deluxe King

8.8 out of 10
Excellent
(6 reviews)
  • Garden view
  • 312 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Grand Deluxe

Grand Deluxe | Minibar, in-room safe, desk, blackout drapes

Grand Deluxe

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 473 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, blackout drapes

Junior Suite, 1 King Bed

  • Garden view
  • 634 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Sea View

Presidential Suite, 1 King Bed, Sea View | Minibar, in-room safe, desk, blackout drapes

Presidential Suite, 1 King Bed, Sea View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 1173 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin

Deluxe Twin | Minibar, in-room safe, desk, blackout drapes

Deluxe Twin

7.0 out of 10
Good
(4 reviews)
  • Garden view
  • 312 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room 1 King Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room 1 King Bed

  • Sleeps 2

View all photos for Deluxe Room 2 Single Bed

Minibar, in-room safe, desk, blackout drapes

Deluxe Room 2 Single Bed

  • Sleeps 2

View all photos for Junior Suite Non smoking

Minibar, in-room safe, desk, blackout drapes

Junior Suite Non smoking

  • Sleeps 2

View all photos for Presidential Suite Non smoking

Minibar, in-room safe, desk, blackout drapes

Presidential Suite Non smoking

  • Sleeps 2

View all photos for Grand Deluxe Room Non Smoking

Minibar, in-room safe, desk, blackout drapes

Grand Deluxe Room Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Room

  • Sleeps 2

About the neighborhood

Batam

Located within a 5-minute walk of Harbour Bay Ferry Terminal, Swiss-Belhotel Harbour Bay is within 2 miles (3 km) of Nagoya Hill Mall. This 179-room, 3.5-star hotel has 2 restaurants along with conveniences like a full-service spa and an outdoor pool.

What's nearby

  • Harbour Bay Ferry Terminal - 10 min walk - 0.6 miles
  • Nagoya Hill Mall - 18 min walk - 1.0 mile
  • Grand Batam Mall - 3 min drive - 1.9 miles
  • BCS Mall - 4 min drive - 2.1 miles
  • Batam Centre Ferry Terminal - 15 min drive - 9.5 miles

Getting around

  • Batam Batu Besar (BTH-Hang Nadim) - 33 min drive

Restaurants

  • ‪Paradise Garden Restaurant - ‬3 min walk
  • ‪Wey Wey Live Seafood - ‬3 min walk
  • ‪Altitude Rooftop Bar & Lounge - ‬6 min walk
  • ‪Goji Kitchen & Bar - ‬5 min walk
  • ‪Morning Bakery - ‬2 min walk

About this property

Swiss-Belhotel Harbour Bay

Bayside hotel with 2 restaurants and a full-service spa
At Swiss-Belhotel Harbour Bay, guests enjoy a full-service spa, an outdoor pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for IDR 205000 per vehicle. The front desk is staffed 24/7 to help with dry cleaning/laundry, securing valuables, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and meeting rooms.
32-inch LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other standard amenities include minibars, coffee makers, and safes.
Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.

Similar properties

Outdoor pool, open 6:00 AM to 6:00 PM, sun loungers
Four Points by Sheraton Batam
  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 148 reviews
$66 nightly
The price is $72
Mar 9 - Mar 10
Total with taxes and fees
Four Points by Sheraton Batam

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free shopping center shuttle
  • Limo/town car service
  • Free extended parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a carport

Food and drink

  • Weekday buffet breakfast available 6:00 AM to 10:00 AM for a fee: IDR 180,000 for adults and IDR 90,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Sauna

Family friendly

  • DVD player
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height desk
  • Phone accessibility kit
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Up to 2 kids 11 years old and younger stay free when using existing bedding
  • Rollaway/extra beds are available for IDR 500000.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately IDR 180000 for adults and IDR 90000 for children
  • Airport shuttle fee: IDR 205000 per vehicle
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 500000.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 17
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free extended parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a fire extinguisher, a smoke detector, and a security system.

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Swiss-Belhotel Harbour Bay
Swiss-Belhotel Harbour Bay Batam
Swiss-Belhotel Harbour Bay Hotel
Swiss-Belhotel Harbour Bay Hotel Batam

Frequently asked questions

What is there to do near Swiss-Belhotel Harbour Bay?

This hotel is located in Batam within a short 5-minute walk of Harbour Bay Ferry Terminal. You'll also find Nagoya Hill Mall and Grand Batam Mall within a short drive.

Is there parking available at Swiss-Belhotel Harbour Bay?

Yes, self parking and long-term parking are offered for free at the hotel. Accessible parking is also available for guests.

Is a spa located at Swiss-Belhotel Harbour Bay?

There is a full-service spa available for guests to enjoy and services include massages.

Does Swiss-Belhotel Harbour Bay feature a casino at the property?

No, Swiss-Belhotel Harbour Bay doesn't have a casino.

Is there an indoor pool at Swiss-Belhotel Harbour Bay?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 9:00 PM.

What will couples enjoy most about a stay at Swiss-Belhotel Harbour Bay?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a poolside bar, and 2 restaurants.

Does Swiss-Belhotel Harbour Bay have a hot tub?

No, but this hotel does have a sauna.

Does Swiss-Belhotel Harbour Bay have a restaurant that serves breakfast?

Yes, Swiss-Belhotel Harbour Bay has 2 restaurants, and serves buffet breakfast on weekday mornings for a surcharge.

Does Swiss-Belhotel Harbour Bay allow pets to stay for free?

No, pets and service animals aren't allowed at Swiss-Belhotel Harbour Bay.

Are there connecting rooms at Swiss-Belhotel Harbour Bay?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

Where is the closest airport to Swiss-Belhotel Harbour Bay?

The closest major airport to Swiss-Belhotel Harbour Bay is Batam Batu Besar (BTH-Hang Nadim), which is 14.3 mi away (33 minutes by car). Another top airport is Singapore Changi Airport (SIN), which is around 13.9 mi away.

Can I book a room with a balcony at Swiss-Belhotel Harbour Bay?

No, at Swiss-Belhotel Harbour Bay, there aren't any guestrooms that list a balcony.

Does Swiss-Belhotel Harbour Bay have a wedding venue?

If wedding bells are in your future, take advantage of the wedding venue at Swiss-Belhotel Harbour Bay.

Swiss-Belhotel Harbour Bay Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 247 out of 571 reviews
Rating 8 - Good. 243 out of 571 reviews
Rating 6 - Okay. 54 out of 571 reviews
Rating 4 - Poor. 18 out of 571 reviews
Rating 2 - Terrible. 9 out of 571 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Aprilian Firman

Stayed 1 night in Oct 2025

4/10 Poor

Ng

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is old and room aircon is not cool at all. Room temperature only 26 to 28 degrees even you set to 5 degrees C.
Stayed 2 nights in Oct 2025

8/10 Good

N

Stayed 1 night in Oct 2025

10/10 Excellent

Amuthavalli Shanthi, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Staff were friendly and the food was great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Md Shahidul

Overall excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Farah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and spacious room. Staffs were pleasant and helpful. Will definitely return here. Kids loved the pool!!
Stayed 2 nights in Sep 2025

10/10 Excellent

richard

Stayed 1 night in Sep 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night stay

Great hotel which was close to the harbour and walking distance to lots of eating and drinking places. Staff were amazing. Nice pool and gym.
Stayed 2 nights in Aug 2025

8/10 Good

Hun Pin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Arif

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Matt., Campbellfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 2 nights in Jun 2025

10/10 Excellent

Lee

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic Service

Receiving WhatApps from Guest Relation Officer Tesa following up on my trip was a surprised. The text has also reminded me on my ferry booking. This kind gesture have given me the feeling that the hotel welcome us and also appreciate our stay.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Yong Ann

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Had a pleasant stay here. Location was very near to harbour bay ferry terminal (walking distance). Check-in was swift. Prior to our arrival, I received a message on WhatsApp from concierge if there’s anything they can assist (tip top service). Room was nicely done up as per our remark. Room nice and clean, spacious. We love the overall experience. This is a very quiet area, away from the main road and we personally find it to be very peaceful. Also, they have quite a number of convenience stalls nearby 24/7. They also have 24/7 massage service if you’ll like a good rub. Price is also very affordable! Lastly, I’d like to thank Tesa, Salma, Jaka and Agung for their great hospitality! Not forgetting the male housekeeper at L4 for helping with our request too! Thank you!!
Stayed 2 nights in Jun 2025

8/10 Good

Christian

Traveled with partner
Liked: Amenities, property conditions & facilities
Grand Deluxe room is comfortable with a nice bath tub, be sure to bring your bath fizzy or bubbler
Stayed 2 nights in Jun 2025

8/10 Good

ang

Traveled with group
Liked: Cleanliness, staff & service, amenities
walking distance near to ferry terminal
Stayed 1 night in Jun 2025

10/10 Excellent

Tonny

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Eric G

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

????

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a pleasant stay. The bed was comfortable and cleanliness was tip top condition. Less than 5 min walk from harbourbay ferry center. There is a 24hrs Spa which the price was reasonable. The hot water seem to be inconsistent, after you fill water for your bathtub, the water will not be hot for your shower. Another occurrence was that there was a power failure and my family and Myself were trap in the lift for about 1minute. The Front Office Manager personally text myself and apologies for the incident. Great customer service but hope it wont happen again as it could be scary for a complete darkness for my young kid.
Stayed 2 nights in Apr 2025

10/10 Excellent

Natalie, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose to stay here in the Presidential Suite during our short getaway to celebrate my husband’s birthday. We were very pleased with the high level of attention to detail shown by Maya and her team. She made sure our check in process was seamless, and even prepared the room with a surprise for my husband, complemented with a personal note from the hotel team. The room itself was huge, with two toilets, of which one had an area to shower as well. There was a dining room, living area and the bedroom. The bedroom was large enough for a king sized bed and an extra rollaway bed we requested for. The bedroom also had a walk in wardrobe. While the hotel is not the newest, the property itself is clean enough for a short getaway and we look forward to staying in the newly renovated hotel the next time we visit Batam. It is easy to get transport from the hotel to the big malls. It is walking distance from Harbour Bay Ferry Terminal, and to awesome seafood joints like Wey Wey Seafood and Baycity Seafood. It was worth it traveling to Batam and trying out staying in the big suite!
Stayed 2 nights in Apr 2025

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Amazing hotel staff. Excellent service. Hotel staff message via whatsapp to check your needs time to time. Will come back soon.
Stayed 2 nights in Mar 2025

10/10 Excellent

Devi

Stayed 3 nights in Mar 2025

10/10 Excellent

Wee Peng

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service, food and rooms are good but not much sound proof, other tenant open and closed door can hear
Stayed 1 night in Feb 2025

8/10 Good

Colin, Auckland

Stayed 21 nights in Jan 2025

10/10 Excellent

Mardiana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The hotel is very well maintain and is very nearby to many facilities and shops
Stayed 2 nights in Feb 2025

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