4/10 Malo
Michael
Viaje en pareja
9 ago. 2025
No le gustó: Servicio y personal
I’ve been coming to your hotel for twenty-plus years and this is the 1st time I’ve had a problem, 3 of them actually. I reserved a twin room, but got a tiny double room, number 3117. Very, Very tiny and very noisy, being next to Lacson Street. The TV had no reception. A hotel with an inoperative TV is unacceptable. I talked to the rude lady at the front desk about the bed and the tv. She disagreed about the bed, saying it was technically big enough for two people. Since when does a check-in clerk tell the customer that a room with two twin beds is equivalent to a double bed? The rude lady said that the TV would work later, as if by magic, which it didn’t. I came back and told her again about the TV not working and she acted like she could care less. I called for someone to fix the TV and a courteous clerk came and walked me through the steps to make it work. Why didn’t the rude front desk clerk not call for someone to fix our reception? So I took notes from the helpful clerk that walked me through the tv steps and presented it to one of your front desk clerks and asked if he could copy it and make it available to hand out to the customers that are having the same tv issue, which will help your customers.
Michael
Se hospedó 1 noche en agosto de 2025