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Cristalino Lagoon Front Hotel Restaurant & SPA

4.0 star property
Lakefront hotel with 2 outdoor pools and a 24-hour front desk
VIP Access

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Photo gallery for Cristalino Lagoon Front Hotel Restaurant & SPA

Exterior
1 bedroom, premium bedding, Tempur-Pedic beds, minibar
View from property
Junior Suite Partial Lagoon View | View from room
Aerial view

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
511 Costera, Bacalar, QROO, 77933
  • Cenote Cocalitos
    ‪2 min drive‬
  • Cenote Azul
    ‪3 min drive‬
  • Laguna Bacalar Ecological Park
    ‪5 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪35 min drive‬
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Room options

View all photos for Deluxe Double Partial Lagoon View

Deluxe Double Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe Double Partial Lagoon View

8.8 out of 10
Excellent
(3 reviews)
  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe King Size Front Lagoon View

Deluxe King Size Front Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Front Lagoon View

9.6 out of 10
Exceptional
(5 reviews)
  • 484 sq ft
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Size Partial Lagoon View

Deluxe King Size Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Deluxe King Size Partial Lagoon View

10.0 out of 10
Exceptional
(4 reviews)
  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Partial Lagoon View

Junior Suite Partial Lagoon View | 1 bedroom, premium bedding, Tempur-Pedic beds, minibar

Junior Suite Partial Lagoon View

  • 484 sq ft
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Bacalar

Located within a 5-minute walk of Cenote Esmeralda, Cristalino Lagoon Front Hotel Restaurant & SPA is within a mile (2 km) of Lake Bacalar. This 20-room, 4-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.

What's nearby

  • Cenote Cocalitos - 2 min drive - 0.9 miles
  • Cenote Negro - 3 min drive - 1.4 miles
  • Cenote Azul - 3 min drive - 1.4 miles
  • Municipal Spa of Bacalar - 4 min drive - 1.8 miles
  • Laguna Bacalar Ecological Park - 5 min drive - 2.5 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 36 min drive

Restaurants

  • ‪La Bendición Dios - ‬4 min drive
  • ‪Albahaca - ‬20 min walk
  • ‪Ajal - ‬5 min drive
  • ‪Taqueria el Trompo de K'los - ‬6 min drive
  • ‪Mr. Taco - ‬5 min drive

About this property

Cristalino Lagoon Front Hotel Restaurant & SPA

Lakefront hotel with 2 outdoor pools and a 24-hour front desk
Guests staying at Cristalino Lagoon Front Hotel Restaurant & SPA enjoy 2 outdoor pools, free WiFi in public areas, and a terrace. Free parking is available if you drive. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. This smoke-free hotel also has a garden.
32-inch Smart TVs come with satellite channels, and guests can stay connected with free WiFi. Tempur-Pedic beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other amenities include minibars, espresso makers, and laptop-compatible safes. Housekeeping is available on request.
2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: USD 10 to 50 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • 2 outdoor pools
  • Kayaking
  • Paddleboard

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Outdoors

  • Garden
  • In a nature reserve
  • On a lake
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No elevator
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance

More

  • 3 floors
  • 4 buildings
  • Built in 2023
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 16

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • This property doesn't allow children 17 and younger (only guests older than 17 are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately USD 10.00 to 50.00 per person

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 16
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • Long-term renters welcome.
  • There are no elevators.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cristalino Lagoon Front Hotel Restaurant
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel
Cristalino Lagoon Front Hotel Restaurant & SPA Bacalar
Cristalino Lagoon Front Hotel Restaurant & SPA Hotel Bacalar

Frequently asked questions

Is free cancellation available at Cristalino Lagoon Front Hotel Restaurant & SPA?

Cristalino Lagoon Front Hotel Restaurant & SPA provides free cancellation on certain room rates. For specific requirements, review the cancellation policy on Orbitz.

What's there to see close to Cristalino Lagoon Front Hotel Restaurant & SPA?

This hotel is located in Bacalar, a short 16-minute walk from Lake Bacalar and also 5 minutes on foot from Cenote Esmeralda. You'll also find Cenote Cocalitos and Cenote Negro less than a mile away.

Is there parking available at Cristalino Lagoon Front Hotel Restaurant & SPA?

Yes, uncovered self parking is offered for free at the hotel.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a casino?

No, Cristalino Lagoon Front Hotel Restaurant & SPA doesn't have a casino.

Is there an indoor pool at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, this hotel doesn't have an indoor pool; however, there are 2 outdoor pools.

Is Cristalino Lagoon Front Hotel Restaurant & SPA a good place to stay for couples?

This lakeside hotel offers many amenities for couples, including Champagne service as well as 2 outdoor pools and a bar.

Are there hot tubs at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, there isn't a spa tub at this hotel.

Does Cristalino Lagoon Front Hotel Restaurant & SPA have a restaurant that serves breakfast?

Yes, Cristalino Lagoon Front Hotel Restaurant & SPA serves continental breakfast each morning for a surcharge from its restaurant.

Will Cristalino Lagoon Front Hotel Restaurant & SPA allow pets to stay for free?

No, pets and service animals aren't allowed at Cristalino Lagoon Front Hotel Restaurant & SPA.

Are there connecting rooms at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Cristalino Lagoon Front Hotel Restaurant & SPA?

The closest major airport to Cristalino Lagoon Front Hotel Restaurant & SPA is Chetumal, Quintana Roo (CTM-Chetumal Intl.), which is 23.5 mi away (36 minutes by car). Another top airport is Corozal (CZH), which is around 19.1 mi away.

Are there rooms with balconies that I can book at Cristalino Lagoon Front Hotel Restaurant & SPA?

No, at Cristalino Lagoon Front Hotel Restaurant & SPA, there aren't any guestrooms that list a balcony.

Cristalino Lagoon Front Hotel Restaurant & SPA Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 100 out of 116 reviews
Rating 8 - Good. 14 out of 116 reviews
Rating 6 - Okay. 2 out of 116 reviews
Rating 4 - Poor. 0 out of 116 reviews
Rating 2 - Terrible. 0 out of 116 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Hector

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We asked for a kayak and never was it provided. They also booked us in the wrong sailing tour.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so kind and professional and went out of their way to make my stay more comfortable. Thank you, Viridiana and Betxabe! I thoroughly enjoyed my stay and would recommend to all. If you can stay on a Wednesday, when lake activities pause for the day, it is SO peaceful and serene at Cristalino. The room was so comfortable and I enjoyed the local aromatherapy toiletries. My only recommendation would be to add slippers in the room. I won’t hesitate to book at Cristalino the next time I am in Bacalar.
Stayed 1 night in Mar 2025

8/10 Good

GARY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THE FOOD WAS OK AT BEST
Stayed 3 nights in Mar 2025

10/10 Excellent

Ramiro, CHICAGO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
lake front view it’s beautiful stuff are very friendly love my staying here
Stayed 4 nights in Mar 2025

10/10 Excellent

Cary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property. Spacious room with great amenities and amazing view. Staff was warm and accommodating. Very clean and great location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Jorge

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. My wife and I had a pleasant 6 night stay. Highly recommend!

8/10 Good

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about the property except the windows facing the view were cloudy.
Stayed 3 nights in Feb 2025

8/10 Good

MARIA DE LA CRUZ, Brooklyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not your regular hotel of the area. {"cabanas") New, tower like. The food is really good ! We encountered a situation that was handled as best possible. Good location but overpriced. Big size rooms.
Stayed 3 nights in Feb 2025

10/10 Excellent

Claude

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the nicest small hotels we haved stayed at. The swimming in the lagoon was spectacular. The pool was refreshing. The food was very good. The staff throughout the whole hotel was excellent. There is a coffee maker in the room BUT they charge for the coffee pods. The only thing I would request is that the coffee is included in the price of the room. If you are looking for the best hotel on Lake Bacalar, look no further.
Stayed 4 nights in Feb 2025

10/10 Excellent

Nicholas

Great location. Incredible water. Good people.
Stayed 3 nights in Jan 2025

10/10 Excellent

marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Salvador

Stayed 3 nights in Feb 2025

10/10 Excellent

ilan

Liked: Staff & service, amenities, property conditions & facilities
Christino Lagoon hotel is a wonderful hotel on an amazingly beautiful Lagoona. Netsed in tropicla vegetation the hotel provides a relaxed superior accomodation. It is a 30 min walk from town but I loved the secultion. The restaurant on site serves delicious food . it is a bit expansive but again the view while you eat is special. The staff is very sweet friendly and extremely accomodating. I must come back!
Stayed 2 nights in Jan 2025

10/10 Excellent

G Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great find in Bacalar

Beautiful new (one year old) hotel. Many other waterfront hotels are not aging well. Well maintained. Helpful friendly staff. Room service by request or towel renewal only by request. Excellent AC but need to request day/night changes. Lots of lounges around two pools and docks over water. Good restaurant but music was very loud for dinner ambience. 30 minute walk or inexpensive taxi to town center. SUGGESTION: need a water refill unit (at reception) to reduce plastic bottle usage.
Stayed 3 nights in Jan 2025

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning, great food, nice staff. Highly recommend
Stayed 4 nights in Nov 2024

10/10 Excellent

Pamela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and beautiful property! Loved that we could use paddle boards and kayaks! Amazing stay!
Stayed 2 nights in Nov 2024

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful slice of paradise

This hotel is absolutely amazing. Peaceful, wonderful service, and dock access to the lake with comfortable chairs. The restaurant was wonderful and all the staff were lovely. Bonus is that the hotel lets your borrow kayaks and paddle boards!
Stayed 3 nights in Dec 2024

10/10 Excellent

Melvin, San Antonio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is Excellent! I would recommend this hotel to anyone that would love being on the Lagoon
Stayed 1 night in Nov 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
We had a nice experience at the hotel. The views are fantastic and there were activities available. Any issues were dealt with professionally. The only issue, and its one to keep in mind, is during high season the lagoon is closed every Wednesday. The only activity allowed is swimming so no kayaks, SUP's or boat tours. This fact was not communicated by hotel staff so it forced us to stay an extra night at more cost.
Stayed 2 nights in Nov 2024

8/10 Good

Julio, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, we enjoyed the pool and the lagoon, compared to other places we visited, the lagoon area in front of the hotel was clean with crystal clear water. The staff was super friendly and professional! One thing we absolutely did not like is that you have no control over the AC, you need to call the staff to operate it and that was quite annoying, hopefully they will find a better way to do this, at least access to turn on/off would have nice.
Stayed 3 nights in Nov 2024

10/10 Excellent

Elizabeth

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel right on the lagoon .Magic!
Stayed 5 nights in Nov 2024

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceotional Stay

Our stay at Cristalino Lagon Hotel was a very enjoyable experience. The Hotel Staff was amazing and got what ever we wanted immediately. The resturant was exceptional both in quality and service. The cleanliness in the rooms, the grounds, and property excelled. We were left believing people here really care about their guests.
Stayed 2 nights in Nov 2024

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and quiet, also the staff was very nice abd helpful.
Stayed 3 nights in Nov 2024