Avondale Luxury Hotels

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May 23 - May 24

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May 24 - May 25

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Crowne Plaza Phoenix Airport - PHX by IHG

2/5 Poor

"The chicken process was good, but when I got to my room, the toilet had been used in matt flushed, I was given another room and a toilet seat fell off of the toilet.The quality of the room that I got next was intact.But the bed was very hard. The quality of the furniture and the integrity was poor very uncomfortable.But I may do with what I had.I wasn't able to get a refund because my money was already locked up.In that room and I would not be able to get my credit card credit.Immediately if I was to leave and go to another hotel, so I had to stay and finish up my stay there. I had complimentary breakfast and I asked for more toast. I paid for my toast $3.26 but at the time of checkout. There was also an additional charge on my room for $92 worth of food for the same day in which I did not Order or eat?. So I contacted and asked about it, and I have not yet been credited. The amount of wrong charges yet, so I hope it is taken care of soon.. Let's just say this is one hotel I will never stay at again I stay far away from it until they make many improvements. The rooms also smell old . The pool area. Furniture was dirty and ripped furniture. Cushions. also had ducks that had taken over the swimming pool. So I did not get to enjoy the pool. Also, the hot tub was no bigger than a small closet and looked dirty. So I did not attempt to try to enjoy the hot tub as well. The whole area was not clean and dirt. Everywhere, very poorly maintained."

A verified traveler stayed at Crowne Plaza Phoenix Airport - PHX by IHG

Posted 7 hours ago

3/5 Okay

"Overall, I enjoyed my stay and thought the hotel was in a great area. The property was clean, and the atmosphere was nice. However, for the price of the stay, I do think parking should have been included. It also would have been helpful to have access to a microwave or some way to reheat food during the stay. One issue I experienced was with the toilet continuously running on the first night. I contacted the front desk and was told someone was on the way to look at it, but no one ever came. I eventually figured out how to fix it myself. Aside from that inconvenience, the stay itself was decent, but improving maintenance response and adding a few basic conveniences would make the experience much better."

A verified traveler stayed at FOUNDRE Phoenix

Posted 10 hours ago

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