I would of rated excellent with staff but three times our keys would not work in the lock. We had to walk down to tell staff. He just kept giving us new keys. Finally sent maintenance up to get in. It was the door sticking so bad, hard to push in. Happened the next day also and finally maintenance fixed it. Otherwise the best room, view, kitchen, beds, and most fun for a girls trip. We walked to Avila, enjoyed shopping, ate at Custom House, had ice cream and walked back. So convenient. Thank you all for having such a great property to share.