4/10 Malo
Lindsey C.
10 abr. 2024
Property was just ok, management team was terrible
Pros: Good location, quiet environment, comfortable beds, clean washer and dryer, well equipped kitchen
Cons: Small bathroom for family to share with minimal counter space, smells like dog/animals upon entering and stayed on our clothes afterwards, visited in April & pools were not clean at all, pictures of the grounds/complex definitely "play up" the area as it is not nearly as well maintained as pictured.
The biggest issue: The management company is terrible. In short, the power went out one morning around 8:30. When I contacted the management company they said it was unplanned and would be back on around 2pm. This seemed reasonable to me. My family and I left to explore Austin for the day and returned back around 7pm and the power was still off. The management company was unreachable at this point despite having business hours until 8pm. They didn't return my calls for 2 hours. Come to find out that this was a planned power outage for 2 days that tenants (this is an apartment complex people live in) had been made aware of days prior (before we ever checked in) and tenants were not even charged rent for these 2 days to assist with relocation. The management company claimed they knew nothing about it. We had to pack up our family of 4 in the dark that night and get a hotel. All of our food in the fridge was now spoiled as it had been almost 12 hours of no power. The management company would not budge when we asked for reimbursement for our hotel and lost food.
Lindsey C.
Se hospedó 3 noches en abril de 2024