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Hotel Elcano Acapulco

3.5 star property

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Photo gallery for Hotel Elcano Acapulco

A seafood platter with various dishes and drinks on a wooden table at a beach.
A hotel room with a bed, a desk, a chair, a sofa, and a view of the sea.
A multi-story hotel with balconies on each floor, illuminated by interior lighting.
Outdoor pool, sun loungers
Room amenity

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Av del parque y las palmas S/N, Acapulco, GRO, 39690
  • Place, Acapulco Golf Club
    ‪1 min walk‬
  • Place, Icacos Beach
    ‪5 min walk‬
  • Place, El Rollo Acapulco
    ‪12 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪65 min drive‬

Room options

View all photos for Studio, 1 King Bed

A hotel room with a bed, a desk, a chair, a table with flowers, a ceiling fan, a view of the sea, and a balcony with curtains.

Studio, 1 King Bed

7.8 out of 10
Good
(18 reviews)
  • Ocean view
  • 280 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a balcony with a view of the sea, a desk, and a television.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(19 reviews)
  • Ocean view
  • 377 sq ft
  • Sleeps 3
  • 2 Queen Beds
  • Free WiFi

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Jul 5 - Jul 6
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About the neighborhood

Acapulco

Located in Costera Acapulco, Hotel Elcano Acapulco is adjacent to Acapulco Golf Club and within a 5-minute walk of Icacos Beach. This 180-room, 3.5-star hotel has conveniences like an outdoor pool, free in-room WiFi, and free self parking.

What's nearby

  • Acapulco Golf Club - 1 min walk - 0.1 miles
  • Icacos Beach - 5 min walk - 0.3 miles
  • Acapulco Convention Center - 10 min walk - 0.6 miles
  • El Rollo Acapulco - 12 min walk - 0.7 miles
  • Diana the Huntress - 9 min drive - 1.4 miles

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 29 min drive

Restaurants

  • ‪El Jaguar - ‬2 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Terra Luna - ‬2 min walk
  • ‪La Mansión - ‬3 min walk
  • ‪Pizza Hut - ‬4 min walk

About this property

Hotel Elcano Acapulco

Guests staying at Hotel Elcano Acapulco enjoy an outdoor pool, a children's pool, and free WiFi in public areas. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help with tours or tickets, luggage storage, and securing valuables. Other amenities at this beach hotel include meeting rooms, conference space, and a 24-hour business center.
Guests can expect free WiFi and 25-inch TVs with cable channels. Other amenities include ceiling fans, hair dryers, and safes.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Weekend buffet breakfast available 8:00 AM to noon for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Bambuco
  • El Timon

Things to do

  • Children's pool
  • Outdoor pool
  • Shopping
  • Volleyball

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • On the bay
  • On the beach
  • Pool loungers

More

  • 1 building
  • 9 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 25-inch TV with premium cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property will be closed from December 20 2023 to December 19 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 12 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 1000 per stay

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • No rollaway or extra beds are available.

Property is also known as

Elcano Acapulco
Elcano Hotel
Hotel Elcano
Hotel Elcano Acapulco
Elcano Hotel Acapulco
Elcano Resort Acapulco
Hotel Elcano
Hotel Elcano Acapulco Hotel
Hotel Elcano Acapulco Acapulco
Hotel Elcano Acapulco Hotel Acapulco

Frequently asked questions

Are free cancellation options available at Hotel Elcano Acapulco?

Hotel Elcano Acapulco offers free cancellation on certain room rates. For more details, look at the cancellation policy on our site.

What can I see close to Hotel Elcano Acapulco?

This hotel is situated in Costera Acapulco within a 10-minute walk of Icacos Beach and Acapulco Golf Club. You'll also find Condesa Beach and Papagayo Beach within a short drive.

Is parking available on site at Hotel Elcano Acapulco?

Yes, self parking is offered for free at the hotel.

Does Hotel Elcano Acapulco include a casino on the premises?

No, Hotel Elcano Acapulco doesn't have a casino.

Will I find an indoor pool at Hotel Elcano Acapulco?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel Elcano Acapulco a good place to stay for couples?

This beachfront hotel offers many amenities for couples such as an al fresco restaurant and an outdoor pool with some guestrooms featuring a private hot tub.

Does Hotel Elcano Acapulco have a hot tub?

No, there isn't a spa tub at this hotel.

Does Hotel Elcano Acapulco feature a restaurant that includes a breakfast menu?

Yes, Hotel Elcano Acapulco serves buffet breakfast for a surcharge on weekend mornings at Bambuco.

Will Hotel Elcano Acapulco allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel Elcano Acapulco.

Does Hotel Elcano Acapulco have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Elcano Acapulco?

The closest major airport to Hotel Elcano Acapulco is General Juan N. Alvarez Intl. Airport (ACA), which is 10.9 mi away (29 minutes by car).

Are there rooms with balconies that I can book at Hotel Elcano Acapulco?

Yes, some guestrooms at Hotel Elcano Acapulco offer a balcony and may feature ocean views.

Does Hotel Elcano Acapulco have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel Elcano Acapulco.

Hotel Elcano Acapulco Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 392 out of 1000 reviews
Rating 8 - Good. 374 out of 1000 reviews
Rating 6 - Okay. 149 out of 1000 reviews
Rating 4 - Poor. 55 out of 1000 reviews
Rating 2 - Terrible. 30 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Luther Carson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a Great visit will be coming back
Stayed 9 nights in Sep 2022
Verified

10/10 Excellent

Ava

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great location and service were excellent.
Stayed 4 nights in Mar 2023
Verified

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed a few times at this hotel because it's clean,beds are comfortable every employee is very friendly and polite.
Stayed 3 nights in Oct 2022
Verified

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel is really clean, peaceful , Family ambiance, affordable and Even the studio size room is quite enough for a couple I totally recommend this Hotel for Everyone who wants to have an awesome time in Acapulco
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Nora

Liked: Staff & service, property conditions & facilities
Lovely hotel. Wonderful views
Stayed 3 nights in Mar 2023
Verified

10/10 Excellent

Linda

Liked: Cleanliness, property conditions & facilities, room comfort

HOTEL EL CANO

beautiful property, great service
Stayed 7 nights in Jan 2023
Verified

10/10 Excellent

Víctor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
i liked the space of the rooms and the view from the balcony.
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

neftali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast elevators, great buffet breakfast, great location, fast service when notifying a problem
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very friendly staff, clean and the food was delicious. Service can improve a little bit around the pool by suggesting drinks and appetizers but that’s it. Great experience!!
Stayed 5 nights in Jan 2023
Verified

6/10 Okay

Cathleen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel needs to be updated. Staff was excellent in restaurants, poolside and housekeeping.
Stayed 4 nights in Jun 2023
Verified

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

9 days vacations

A really great place to stay, and enjoy a wonderful vacations. Very clean, All the employees are friendly very good costumer attention. I recommend this hotel 100%. And definitely my next time in Acapulco I am going back with them.
From my room
Amazing view
From the bar a delicious mojitoa
A night view of the bahía, from my room
Stayed 9 nights in Nov 2022
Verified

10/10 Excellent

Elda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vintage uniqueness of the property and the people
Verified

6/10 Okay

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice with great views but was in need of a fresh painting
Verified

8/10 Good

MARICELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like ubication
Stayed 9 nights in Apr 2023
Verified

10/10 Excellent

Osman

Liked: Cleanliness, staff & service, amenities
Everything is very good, staff are very friendly,just the shower head in the bathtub and the faucet in the sink wasn't working properly.
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Julio César

Liked: Cleanliness, staff & service, property conditions & facilities
VERY GOOD
Stayed 1 night in Jun 2023
Verified

4/10 Poor

Marlene

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location it’s a plus the property it’s in very bad conditions, elevators not morning , bathrooms in very bath conditions areas with out paint no Tv on the bar horrible
Stayed 2 nights in Oct 2023
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Air conditioners need to be updated and bathrooms very out dayed
Stayed 2 nights in Sep 2022
Verified

6/10 Okay

Silverio

Ok
Verified

2/10 Terrible

Jose

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Sorry to say I dont think I will ever go back to that hotel. The price -value is terrible... Poor amenities, no customer service, the bed.. Ouful. Room service prices way high... No. No it was incredible.
Stayed 4 nights in Nov 2022
Verified

6/10 Okay

Michael

Liked: Cleanliness
A/c weak. No pen and paper in room. No menu in room. Menu on TV but hard to access. Key card didn’t work. Great view. Expensive for what you get
Stayed 1 night in Jul 2022
Verified

4/10 Poor

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Location is close to sre. Good view. Ice is free. Food and drink is outrageously expensive. Boring location. I reserved a taxi for 4 am to take us to the airport because our flight was at 6:15 am and taxi never showed up. Room is super old and aircon leaked 2 liters of water one night. Room service for cleaning is unprofessional. They knock once and barge right in. Staff is friendly. Everyone acknowledges you. Elevator is on the edge of breaking down. Coffee good. Too many negatives.
Stayed 1 night in Sep 2022
Verified

6/10 Okay

John

Liked: Staff & service
Older hotel . Did not want to give upgrade room at hotel even though i am platinum member. First two nights had a small studio that ac did not work. Was finally given different room that functioned little better but was bigger room so i was happy. Knew the area so big plus used public transportation most days. Oxxos everywhere so never far from morning coffee or lunch on the beach beer run. Walk towards beach in back of Hotel Copacabana. Rent a table n chairs there more people then at Elcano. 150 to 200 pesos all day . Must try fried potatoe tacos with salsa … shrimp on stick hit or miss . Close to oxxo for chips n beer everyone has Bluetooth speaker so all kinds of music. Hope this helped … first time at this hotel not sure if I would return. Staff great hotel old!!
Pic in front of hotel..
Stayed 4 nights in Aug 2023
Verified

10/10 Excellent

Brenda Margarita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, solo considero muy elevado el precio en alimentos y bebidas
Stayed 2 nights in Oct 2023

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