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Eastwell Manor, Champneys Hotel & Spa

4.0 star property
Hotel in Ashford with 2 restaurants and a full-service spa

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Photo gallery for Eastwell Manor, Champneys Hotel & Spa

In-room safe, free WiFi, bed sheets
In-room safe, free WiFi, bed sheets
Meeting facility
Superior Room (Manor) | In-room safe, free WiFi, bed sheets
Indoor wedding

Popular amenities

  • Spa
  • Hot Tub
  • Pool
  • Room service
  • Gym
  • Breakfast available

Explore the area

Map
Eastwell Park, Boughton Lees, Ashford, England, TN25 4HR
  • Willesborough Windmill
    ‪6 min drive‬
  • Ashford Designer Outlet
    ‪7 min drive‬
  • Port Lympne Wild Animal Park and Gardens
    ‪15 min drive‬
  • London (SEN-Southend)

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Room options

View all photos for Classic Room (Manor)

Classic Room (Manor) | In-room safe, free WiFi, bed sheets

Classic Room (Manor)

  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

7.0 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed (Luxe)

In-room safe, free WiFi, bed sheets

Room, 1 Double Bed (Luxe)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, free WiFi, bed sheets

Deluxe Suite

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed

In-room safe, free WiFi, bed sheets

Standard Room, 1 Double Bed

7.8 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Ashford

Located within 2 miles (3 km) of Kent Downs, Eastwell Manor, Champneys Hotel & Spa places you within a few miles (5 km) of Ashford Golf Club. This 4-star hotel has 23 guestrooms and offers a full-service spa, an indoor pool, and free in-room WiFi.

What's nearby

  • Willesborough Windmill - 6 min drive - 5.1 miles
  • Ashford Designer Outlet - 7 min drive - 4.4 miles
  • Port Lympne Wild Animal Park and Gardens - 15 min drive - 13.4 miles
  • Port Lympne Wild Animal Park - 15 min drive - 13.5 miles
  • Canterbury Cathedral - 20 min drive - 14.3 miles

Getting around

  • Wye Station - 3 min drive
  • Gatwick Airport (LGW) - 61 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Dobbies Garden Centre - ‬4 min drive
  • ‪The Old Mill - ‬3 min drive
  • ‪Marino's Fish & Chips - ‬3 min drive
  • ‪Domino's Pizza - ‬6 min drive

About this property

Eastwell Manor, Champneys Hotel & Spa

Hotel in Ashford with 2 restaurants and a full-service spa
At Eastwell Manor, Champneys Hotel & Spa, guests enjoy a full-service spa, an indoor pool, and a gym. Free parking is included with your stay. The 24-hour front desk has staff standing by to help with securing valuables, concierge services, and luggage storage. Other amenities at this spa hotel include a sauna, free WiFi in public areas, and a hot tub.
32-inch TVs come with satellite channels, and guests can stay connected with free WiFi. Other standard amenities include coffee makers, hair dryers, and safes.
An indoor pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Champneys has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English

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Exterior

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  • Spa
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8.0 out of 10, Very Good, 1,012 reviews
$100 nightly
The price is $120
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Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 9:00 AM for a fee: GBP 18 for adults and GBP 15 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • The Manor
  • The Pavilion

Things to do

  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • Indoor pool
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (5,586 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • This property welcomes pets for GBP 10 per accommodation, per night
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for continental breakfast: approximately GBP 18.00 for adults and GBP 15.00 for children
  • Pet fee: GBP 10 per accommodation, per night
  • Service animals are exempt from fees
  • Pool fee: GBP 60 per day
  • Spa fee: GBP 60 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
  • Check-in: 3:00 PM—-anytime
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 

Additional information about polices, regulations, and more:

  • The seasonal pool is open from May to September.
  • Pool access available from 7:00 AM to 10:00 AM.
  • Some facilities may be restricted. For more details, contact the property. Contact information can be found on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.

Property is also known as

Eastwell Manor Champneys Hotel Ashford
Eastwell Manor Ashford
Eastwell Manor Hotel
Eastwell Manor Hotel Ashford
Eastwell Manor Ashford, Kent
Eastwell Manor Champneys Hotel
Eastwell Manor Champneys
Eastwell Manor, Champneys &
Eastwell Manor, Champneys Hotel & Spa Hotel
Eastwell Manor, Champneys Hotel & Spa Ashford
Eastwell Manor, Champneys Hotel & Spa Hotel Ashford

Frequently asked questions

Are free cancellation options available at Eastwell Manor, Champneys Hotel & Spa?

Eastwell Manor, Champneys Hotel & Spa provides free cancellation on select room rates. To learn more, review the cancellation policy on Orbitz.

What's there to see within easy reach of Eastwell Manor, Champneys Hotel & Spa?

This hotel is located in Ashford, close to Ashford Designer Outlet, Belmont House and Gardens, and Hollywood Bowl. You'll also find Kent Downs and Ashford Golf Club within a short drive.

Is parking available on site at Eastwell Manor, Champneys Hotel & Spa?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa at Eastwell Manor, Champneys Hotel & Spa?

Champneys is the hotel's spa and services include prenatal massages, deep-tissue massages, body wraps, and couples treatments.

Does Eastwell Manor, Champneys Hotel & Spa have a casino on the premises?

No, Eastwell Manor, Champneys Hotel & Spa doesn't have a casino.

Is there an indoor pool at Eastwell Manor, Champneys Hotel & Spa?

Yes, this hotel has an indoor pool as well as an outdoor pool and a hot tub. Guests have access between 7:00 AM and 10:00 AM and the seasonal pool is normally open from May until September.

Is Eastwell Manor, Champneys Hotel & Spa a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an indoor pool, a bar, and a restaurant with al fresco dining.

Does Eastwell Manor, Champneys Hotel & Spa have a hot tub?

Yes, this hotel has a spa tub.

Does Eastwell Manor, Champneys Hotel & Spa have a restaurant with a breakfast menu?

Yes, Eastwell Manor, Champneys Hotel & Spa has 2 restaurants, and serves continental breakfast each morning for a surcharge.

Does Eastwell Manor, Champneys Hotel & Spa allow pets to stay free of charge?

Although they can't stay for free, pets are welcome at Eastwell Manor, Champneys Hotel & Spa for a fee of GBP 10 per accommodation, per night.

Are there connecting rooms at Eastwell Manor, Champneys Hotel & Spa?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Eastwell Manor, Champneys Hotel & Spa?

The closest major airport to Eastwell Manor, Champneys Hotel & Spa is London (SEN-Southend), which is about 27.6 mi away.

Are there rooms with balconies at Eastwell Manor, Champneys Hotel & Spa?

No, there aren't any guestrooms with balconies at Eastwell Manor, Champneys Hotel & Spa.

Does Eastwell Manor, Champneys Hotel & Spa have a wedding venue?

If you plan to exchange vows during your trip, consider the wedding services available at Eastwell Manor, Champneys Hotel & Spa.

Eastwell Manor, Champneys Hotel & Spa Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 238 out of 576 reviews
Rating 8 - Good. 152 out of 576 reviews
Rating 6 - Okay. 101 out of 576 reviews
Rating 4 - Poor. 46 out of 576 reviews
Rating 2 - Terrible. 39 out of 576 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Scott

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Zoe

Stayed 1 night in Apr 2025

2/10 Terrible

Karolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID- caused bad foot poisoning

My stay at this hotel back in March 2025 was very disappointing, followed a series of issues that ruined the overall experience. The spa facilities were notably dirty, with unsanitary conditions and several key amenities, such as the sauna and jets, being non-operational. The dining experience was equally disheartening. The restaurant's food quality was shockingly poor, failing to justify its expensive prices. Wl me e were initially informed by multiple staff members, including the front desk and a waitress, about a £35 dinner voucher per person. This promise influenced our menu selections, only to be rescinded upon payment, leading to considerable frustration and a breach of trust. The situation escalated further when both my partner and I suffered severe food poisoning shortly after dinner. This not only ruined our evening but also cast a pall over the entire weekend. During checkout, I overheard other guests voicing similar complaints about the misleading voucher situation, highlighting a systemic problem of unprofessionalism. The hotel staff's dismissive and rude handling of these issues. They took my contact details saying they will investigate but failed to follow up on my complaint, further compounded my dissatisfaction. I strongly advise potential guests to listen to the negative reviews and avoid this establishment unless they are prepared for disappointment and financial loss.
Stayed 1 night in Mar 2025

8/10 Good

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property!
Stayed 2 nights in Mar 2025

8/10 Good

Bobbie

Liked: Staff & service, room comfort

Night stay

Lovely service and nice night away! Pool facilities just lacked a bit of TLC, shampoo fallen off of wall in showers, sauna useable, hooks and some lockers broken in changing rooms. Breakfast was lovely and warm welcome upon check in and checkout. Would return but do not believe it to be worth the money paid.
Stayed 1 night in Mar 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stop with our dog. The room was wonderful and had its own private garden.
Stayed 1 night in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quite good

Initially we had a problem with our room but the staff dealt with it very well and we were moved to another room. Overall we found the staff very helpful and efficient. Our first breakfast was in the spa and service there was slow. Eastwell Manor is a beautiful building in a beautiful setting. We felt our stay there was good but yet there were a number of things that could be improved on and managed more efficiently. It’s worth a visit though despite this.
Stayed 2 nights in Mar 2025

6/10 Okay

Annselina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

James

Stayed 2 nights in Feb 2025

4/10 Poor

Clive

Business traveler
Disliked: Staff & service, property conditions & facilities
Restaurant was already fully booked even for guests staying overnight. Guest should have priority partially when the hotel is in a rural location. Generally, staff were not as attentive or polite as when I've stayed before. Took 3 days for a VAT receipt and three phone calls. Breakfast DIY tea was down market and not in teapots. Run out of bread for toast that's poor for price point paid. Plumbing extremely noisy in adjacent room with loud screeching I assume when taps turned on? Gym and spa very good. Staff there were very polite and helpful. I always stay in hotels with spa facilities when on business but will give Eastwell a miss next visit to Kent.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Main hotel building is beautiful and the bar service in the evening was good. At breakfast on a Saturday morning, there didn’t seem to be enough staff helping serve a busy restaurant. We stayed in the Mews Cottages, overall the value for money was good; however, the rooms need some work to maintain them. The windows didn’t close properly, meaning the bathroom was very cold and the television didn’t work.
Stayed 1 night in Feb 2025

10/10 Excellent

Jamie

Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

CAROLINE

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning Manor House - afternoon tea was Ok, just one lady looking after the lounge area. Clearly understaffed and only had one drink, got drinks menu and no one ever came back. Would have spent more money but missed opportunity. Room was shabby, cobwebs in windows and bedside lamps, badly water stained wallpaper in window in bedroom (Room 621). Breakfast was poorly organised too - only one person allowed to take orders it appeared. Big pots of pre made coffee that you help yourself too, buffet table not topped up regularly. Again, not enough staff. Bar service was poor also, long waits and was given alcoholic beer when ordered non alcoholic beer. Very pleased we dined at local pub down the road (highly recommend doing this if you have to stay at this place). The appearance does not match the poor standards inside. We will not be returning
Stayed 1 night in Feb 2025

4/10 Poor

Paul

Traveled with group
Disliked: Staff & service

Not great customer service. Not value for money.

Had a lovely cream tea. After that it was pretty average considering the price you pay per night. You wait a long time to get served and a long time to get drinks. Breakfast was under staffed and very frustrating to watch bad service. Little things like having bowls available and keeping the breakfast buffet well stocked was a problem.
Stayed 1 night in Feb 2025

10/10 Excellent

Kendall

Stayed 1 night in Jan 2025

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The perfect venue

Always a delight to come to this fantastic hotel the staff are wonderful. The place is just a dream to be at.
Stayed 2 nights in Dec 2024

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveler

A little disappointing 😞

Our stay at Champneys Ashford this time wasn't as good as last time unfortunately. We couldn't enjoy the spa freely because of the restrictions on entry times for certain guests. Also, the chlorine levels were so high that everyone's eyes were stinging. And on the second day, the jacuzzi wasn't working at all. There were no robes in anyone's rooms so people were having to chase around to find their own robes. The bedroom was filled with cobwebs and was quite chilly, but somehow I managed to get burnt by the piping hot towel rail in the bathroom. A bit dangerous! As a married couple, we wanted a romantic spa break so booked a double room. However, we ended up with twin beds pushed together. So no snuggles for us unfortunately. The breakfast was okay, and the staff were very friendly, but we waited over 45mins for our breakfast to be cooked which took us past the 11am checkout time, and then we almost missed our cab to the station. Let's hope they don't deduct my account for late checkout. Unfortunately I don't think we will be back again. Although the grounds are beautiful, the standards seem to be slipping.
Stayed 1 night in Dec 2024

2/10 Terrible

Raylee

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property steeped in history with fantastic grounds ,restaurant and spa
Stayed 1 night in Dec 2024

4/10 Poor

EROL

Business traveler, Traveled with partner
When arriving at check in time, we were told to wait by the fire place. After waiting 15 minutes, 3 couples had walked in and checked in. Unsure why we had to wait. When mentioned to staff member at check in. She claims she had no idea. The room placement was set next to a busy door for other hotel users. This was very loud and disturbing. Room was small and cosy but interior was fairly dated. Ceilings were peeling, wall paint peeling and dust in all corners of the room. Requested a king bed for couple and received 2 single beds butted up together. Spa facilities were good and clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Owen

Stayed 1 night in Nov 2024

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Robert

Stayed 1 night in Nov 2024

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