Hotels in Zurich West

"The Good: Silvan saved this review. He was friendly and went above and beyond to make our stay enjoyable. My son had a medication that needed to be refrigerated and he ensured that it was and that all staff knew about it so I could get it at any time. When we needed to be assigned a new room, he understood. He didn’t try to convince me I was wrong or fight me- he was just happy to make us happy. We thank you so much Silvan! The breakfast was also very good and coffee anytime you want it definitely a plus. They have the hospitality down! The location is great! Right next to the train station and easy walk to old town. The bad: When we first checked in we were given a family room on the old side of the hotel. It was horrific. Stains on the bed frame itself, a bathroom that the entire floor was the shower, and mold everywhere- I was afraid to touch anything. We were then given a room on the “renovated side” which although much cleaner didn’t have the extra bed we paid for! My husband and I had to share a queen size bed with our son. To top things off they give one pillow and it is too flat! We were not comfortable at all. I am still waiting on my partial refund for the fact that we paid for an extra bed for our son we never got. ***Note that renovations are going on next to the hotel and they start at 7am! Wish it was mentioned before we stayed. I know it is not something the hotel has control over so I do not hold it against them at all! I just wish we knew before hand. "

"Great room, clean and quiet. Just be aware that their is no wall for the shower. Breakfast is expensive (but everything is expensive at Zürich) location was not the best, need to use the tram for transportation, it’s about 25 min away from main attractions. Never felt unsafe. "

"Location is great but Very slow service. Bathroom toilet did not work for 3 days and after multiple requests nobody came to repair the issue "