I don’t normally do bad reviews but the check-in was a mess, even though it was supposed to be a simple self check-in. The access code didn’t work at the scheduled time, and we had to wait outside in the cold for over 30 minutes with two senior guests while the cleaner was still inside our room past check-in time. The team gave contradictory information, first saying cleaners don’t work after 15:00, then claiming they might just be double-checking rooms. The apartment wasn’t even ready: the lamp was still on and someone else’s hair was visible, showing the cleaning was rushed. Noisy neighbours late at night. Poor communication, no apology, and a very disappointing experience overall.