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citizenM Zürich

4.0 star property
Lakefront hotel with a 24-hour business center and a 24-hour front desk

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Photo gallery for citizenM Zürich

Lobby sitting area
View from property
Lobby sitting area
City view
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪2 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Lindenhof
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Zürich

Located in Old Town Zürich, citizenM Zürich is within a 5-minute walk of Bahnhofstrasse and within 15 minutes of other popular attractions like Paradeplatz. This 4-star hotel has 160 rooms and welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Bahnhofstrasse - 2 min walk - 0.1 miles
  • Paradeplatz - 4 min walk - 0.3 miles
  • Lindenhof - 5 min walk - 0.3 miles
  • Fraumuenster - 6 min walk - 0.4 miles
  • Zurich Town Hall - 6 min walk - 0.4 miles

Getting around

  • Sihlstrasse Tram Stop - 1 min walk
  • Zürich Limmatquai Station - 10 min walk
  • Zurich Airport (ZRH) - 26 min drive

Restaurants

  • ‪Haus Hiltl - ‬3 min walk
  • ‪Babu's Bakery & Coffeehouse - ‬2 min walk
  • ‪Le Cèdre Maurice - ‬3 min walk
  • ‪JOE & THE JUICE - ‬2 min walk
  • ‪Manuel's - ‬3 min walk

About this property

citizenM Zürich

Lakefront hotel with a 24-hour business center and a 24-hour front desk
Guests of citizenM Zürich enjoy access to free WiFi in public areas, meeting rooms, and a 24-hour business center. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a library, and express check-in.
Smart TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include iPads, iPod docks, and fans. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

Frequently asked questions

Is a free cancellation option available at citizenM Zürich?

CitizenM Zürich offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Zürich?

As of Jan 8, 2026, prices found for a 1-night stay for 2 adults at citizenM Zürich on Feb 6, 2026 start from $216.18, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near citizenM Zürich?

This hotel is situated in Old Town Zürich, just steps from Bahnhofstrasse and Swiss Casinos Zurich, and within a short walk of Paradeplatz. You'll also find Letzigrund Stadium and Hallenstadion within a short drive.

Is parking available on site at citizenM Zürich?

No, this hotel doesn't offer parking.

Does citizenM Zürich have a casino at the property?

No, citizenM Zürich doesn't have a casino.

Will I find an indoor pool at citizenM Zürich?

No, there is no indoor pool at this hotel.

Is citizenM Zürich good for couples?

Amenities that appeal to couples at this lakeside hotel include a pillowtop mattress, a hydromassage showerhead, and a smart TV.

Does citizenM Zürich have a hot tub?

No, this hotel doesn't have a spa tub.

Does citizenM Zürich have a restaurant with a breakfast menu?

Yes, citizenM Zürich serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Zürich allow pets to stay free of charge?

No, pets aren't allowed at citizenM Zürich though service animals are welcome.

Are there connecting rooms at citizenM Zürich?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from citizenM Zürich?

The closest major airport to citizenM Zürich is Zurich Airport (ZRH), which is 7.2 mi away (26 minutes by car).

Are there rooms with balconies that I can book at citizenM Zürich?

No, there aren't any guestrooms with balconies at citizenM Zürich.

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 826 out of 1151 reviews
Rating 8 - Good. 212 out of 1151 reviews
Rating 6 - Okay. 71 out of 1151 reviews
Rating 4 - Poor. 21 out of 1151 reviews
Rating 2 - Terrible. 21 out of 1151 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

4/10 Poor

Donald

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very small rooms even though they are king size. Bed against window so only one person can exit. Very very small.
Stayed 1 night in Oct 2025

10/10 Excellent

Tim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel very convenient to the train and all the places downtown. Room was very nice I would recommend.
Stayed 1 night in Oct 2025

10/10 Excellent

HAMAD

Stayed 2 nights in Oct 2025

10/10 Excellent

Samantha

Business traveler
Stayed 1 night in Oct 2025

8/10 Good

Dennis, Diamond Bar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What stood out for me in staying at CitizensM was the excellent, and very helpful staff. Rooms were very clean. My only minor complaint was the very small sink outside the shower and toilet. I would definitely stay here again.
Stayed 3 nights in Sep 2025

8/10 Good

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

irina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 6 nights in Sep 2025

6/10 Okay

James

Traveled with partner
Liked: Cleanliness, staff & service
Very expensive for the small, hot rooms. Staff were friendly and helpful, especially our check in host from Australia. We had problems with our IPad and everything went dark and I had to go downstairs to reboot. $300 for those type of things is the reason for my very average rating of the hotel.
Stayed 1 night in Oct 2025

8/10 Good

Hovsep

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was in walking distance. Train station was 9min away. Hotel provided good breakfast.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kalyn

Stayed 1 night in Sep 2025

4/10 Poor

tara

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Check in system was down upon arrival. Could not get into our room right away which was annoying, but things happen. Staff finally gave us keys to check in but they didn’t actually work. After about 45 minutes staff came to our floor to let in the people waiting, 5 different rooms. They never apologized and acknowledged the inconvenience. When we left our room the keys stil were not working. Came back 7 hours later and checked in with staff who assured us keys would work. My mom attempted to go get into the room but key still didn’t work. Staff said she would leave two vouchers for coffee in the AM. They did not do that. When my Mom attempted to get a coffee in the morning staff was rude.
Stayed 1 night in Sep 2025

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and super tech friendly. Located in a great area that was easily walkable to a lot of places! Only downside was the positioning of the bed, I had to climb over my husband to get in and out of bed.
Stayed 3 nights in Sep 2025

10/10 Excellent

Gursewak

Stayed 4 nights in Jun 2025

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is ultra modern. Rooms were small but efficient. Great for a night or two but would want to be there for longer. Great for young people
Stayed 2 nights in Sep 2025

8/10 Good

tadahiro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern design
Stayed 1 night in Sep 2025

10/10 Excellent

Gian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

IRFAN

Stayed 3 nights in Sep 2025

10/10 Excellent

Elaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall but don’t face the courtyard as there’s a bar that pumps music til midnight Thursday -Saturday Breakfast was yummy! Staff nice!
Stayed 5 nights in Sep 2025

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Nice, simple-ish hotel in the heart of Zurich. Friendly staff, good room, everything easy, no snooty staff to deal with.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
A hair (not mine!) in the sheets and a mildewy shower curtain spoiled this otherwise pleasant stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love CitizenM, every location we have stayed at is exceptional. Wonderful staff, comfortable, clean and contemporary!
Stayed 1 night in Sep 2025

8/10 Good

Marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay here. Very modern hotel
Stayed 1 night in Sep 2025

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