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citizenM Zürich

4.0 star property
Lakefront hotel with a 24-hour business center and a 24-hour front desk

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Photo gallery for citizenM Zürich

Lobby sitting area
City view
Lobby sitting area
Meeting facility
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪2 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Fraumuenster
    ‪6 min walk‬
  • Airport, Zürich (ZRH)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (High Floor)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • Sleeps 2
  • 1 King Bed

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Sorell Hotel Rütli Niederdorf Zürich

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  • Breakfast included
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  • Free WiFi
  • Air conditioning
8.6 out of 10, Excellent, 1,004 reviews
$223 nightly
The price is $241
Jan 6 - Jan 7, 2026
Total with taxes and fees
Sorell Hotel Rütli Niederdorf Zürich

About the neighborhood

Zürich

Located in Old Town Zürich, citizenM Zürich is within a 5-minute walk of Bahnhofstrasse and within 15 minutes of other popular attractions like Paradeplatz. This 4-star hotel has 160 rooms and welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Bahnhofstrasse - 2 min walk - 0.1 miles
  • Paradeplatz - 4 min walk - 0.3 miles
  • Lindenhof - 5 min walk - 0.3 miles
  • Fraumuenster - 6 min walk - 0.4 miles
  • Zurich Town Hall - 6 min walk - 0.4 miles

Getting around

  • Sihlstrasse Tram Stop - 1 min walk
  • Zürich Limmatquai Station - 10 min walk
  • Zurich Airport (ZRH) - 26 min drive

Restaurants

  • ‪Haus Hiltl - ‬3 min walk
  • ‪Babu's Bakery & Coffeehouse - ‬2 min walk
  • ‪Le Cèdre Maurice - ‬3 min walk
  • ‪JOE & THE JUICE - ‬2 min walk
  • ‪Pelikan Bar - ‬2 min walk

About this property

citizenM Zürich

Lakefront hotel with a 24-hour business center and a 24-hour front desk
Guests of citizenM Zürich enjoy access to free WiFi in public areas, meeting rooms, and a 24-hour business center. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a library, and express check-in.
Smart TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include iPads, iPod docks, and fans. Housekeeping is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 28 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 34
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • One child 10 years old or younger stays free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 28 per person
  • Late check-out fee: CHF 34 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

Frequently asked questions

Is a free cancellation option available at citizenM Zürich?

CitizenM Zürich offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Zürich?

As of Dec 22, 2025, prices found for a 1-night stay for 2 adults at citizenM Zürich on Jan 4, 2026 start from $204.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near citizenM Zürich?

This hotel is situated in Old Town Zürich, just steps from Swiss Casinos Zurich and Bahnhofstrasse, and within a short walk of Paradeplatz. You'll also find Letzigrund Stadium and Hallenstadion within a short drive.

Will I be able to park at citizenM Zürich?

No, there isn't parking available at the hotel.

Does citizenM Zürich have a casino at the property?

No, citizenM Zürich doesn't have a casino.

Will I find an indoor pool at citizenM Zürich?

No, there is no indoor pool at this hotel.

What do couples enjoy most about citizenM Zürich?

Amenities that appeal to couples at this lakeside hotel include a pillowtop mattress, a hydromassage showerhead, and a smart TV.

Does citizenM Zürich have a hot tub?

No, there isn't a spa tub at this hotel.

Does citizenM Zürich have a restaurant with a breakfast menu?

Yes, citizenM Zürich serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Zürich allow pets to stay free of charge?

No, pets aren't allowed at citizenM Zürich though service animals are welcome.

Does citizenM Zürich have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from citizenM Zürich?

The closest major airport to citizenM Zürich is Zurich Airport (ZRH), which is 7.2 mi away (26 minutes by car).

Can I book a room with a balcony at citizenM Zürich?

No, there aren't any guestrooms with balconies at citizenM Zürich.

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 825 out of 1146 reviews
Rating 8 - Good. 209 out of 1146 reviews
Rating 6 - Okay. 71 out of 1146 reviews
Rating 4 - Poor. 20 out of 1146 reviews
Rating 2 - Terrible. 21 out of 1146 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Nice, simple-ish hotel in the heart of Zurich. Friendly staff, good room, everything easy, no snooty staff to deal with.
Stayed 2 nights in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacation
Stayed 1 night in Sep 2025

8/10 Good

Stephanie

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
A hair (not mine!) in the sheets and a mildewy shower curtain spoiled this otherwise pleasant stay.
Stayed 1 night in Sep 2025

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love CitizenM, every location we have stayed at is exceptional. Wonderful staff, comfortable, clean and contemporary!
Stayed 1 night in Sep 2025

8/10 Good

Marcia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay here. Very modern hotel
Stayed 1 night in Sep 2025

2/10 Terrible

Lisa

Stayed 1 night in Sep 2025

10/10 Excellent

Edward and Kathleen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Comfy bed. Wonderful location. Yummy breakfast
Stayed 2 nights in Sep 2025

10/10 Excellent

Migdaly

Stayed 2 nights in Sep 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no way this is a 4 star hotel. This is worse than student accommodation. I would give 0 stars if I could.
Stayed 1 night in Sep 2025

10/10 Excellent

Janis, Glenview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique, modern and contemporary. Convenient to old town area and the train station
Stayed 3 nights in Sep 2025

10/10 Excellent

ANDRES

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to transportation, really nice hotel breakfast not that good.
Stayed 4 nights in Sep 2025

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities
Small room, very strange arrangement of the bed which was pushed against two walls and a table, one has to crawl in and out of the bed! Very inconvenient for the second person! Never had seen one like that before. I wouldn’t have booked the room if it had shown the actual picture. We were misled! It’s not a cheap hotel and it also doesn’t include breakfast.
Stayed 1 night in Sep 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Austin

Stayed 1 night in Sep 2025

10/10 Excellent

Konstantin

Stayed 1 night in Sep 2025

10/10 Excellent

Mayerling

Liked: Cleanliness, staff & service, property conditions & facilities
Great place centrally located . Easy walk to Zlake Zurich , old town and plenty of shopping and Restaurants. I will definitely go back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Alia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Sep 2025

10/10 Excellent

Joyce, Balwyn North

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room with modern design. Comfortable stay. Approximately 10 minutes from the central train station.
Stayed 1 night in Sep 2025

10/10 Excellent

Prashant

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near old town (walkable). Near train station. Great overall
Stayed 1 night in Aug 2025

10/10 Excellent

Alexandr

Stayed 1 night in Aug 2025

6/10 Okay

Athena

Traveled with group, Business traveler, Traveled with partner
Liked: Staff & service, amenities
The shower was very tight space turning on water and maneuvering was unpleasant and I’m a small person. There was blood stain on my sheets. The bed was hard as a rock. The 3 day cleaning for charity was lovely, but when asked for cleaning the response was to bring towels which made me gather that cleaning wasn’t a welcomed request. Staff was lovely with exception of one person who was a little too laid back with their lack of assistance. Cocktail menu was a little off with flavor combos, e.g., margarita with added artificial coconut flavor. Breakfast was great! Unfortunately I didn’t sleep well there. Got only 4-4.5 hrs sleep/night while at next hotel slept fine. It may be that with a highly digital and wireless small space, with in-room, wireless iPad next to bed, there is too much EMF and blue light exposure.
Stayed 6 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great stay!
Stayed 2 nights in Aug 2025

10/10 Excellent

geoffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Compact very efficient and clean rooms, close to sights. Breakfasts very good. All staff amazing!!
Stayed 4 nights in Aug 2025

8/10 Good

Gurvinder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

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