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citizenM Zürich

Property class: 4

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Photo gallery for citizenM Zürich

A modern lounge area with red sofas, a wooden coffee table, and a variety of seating options including armchairs and a bench.
A modern lobby with a red sofa, grey armchairs, a wooden coffee table, and a large wall-mounted TV.
A modern interior with a green sofa, red chairs, a round table, and a large window with blinds.
A modern hotel room with a large window, a bed, a flat-screen TV, and a wall-mounted lamp.
A modern building with a large glass facade, a tram in front, and a sign for "HOF HOTEL" on the right.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Explore the area

View in a map
Talacker 42, Zürich, 8001
  • Place, Bahnhofstrasse
    ‪2 min walk‬
  • Place, Paradeplatz
    ‪4 min walk‬
  • Place, Lindenhof
    ‪5 min walk‬
  • Airport, Zürich (ZRH)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

A modern bedroom with a large window, a white sink, and a red chair.

Room, 1 King Bed

9.2 out of 10
Wonderful
(5 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

A modern hotel room with a large window, a bed, a flat-screen TV, and a wall-mounted lamp.

Room, 1 King Bed (High Floor)

9.2 out of 10
Wonderful
(12 reviews)
  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

A modern bedroom with a bed, desk, chair, and large windows.

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 151 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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Old Town Zürich
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
9.0 out of 10, Wonderful, 1,488 reviews
$178 nightly
The price is $193
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Total with taxes and fees
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About the neighborhood

Zürich

Located in Old Town Zürich, citizenM Zürich is within a 5-minute walk of Bahnhofstrasse and within 15 minutes of other popular attractions like Paradeplatz. This 4-star hotel has 160 rooms and welcomes guests with a restaurant, free in-room WiFi, and a 24-hour business center.

What's nearby

  • Bahnhofstrasse - 2 min walk - 0.1 miles
  • Paradeplatz - 4 min walk - 0.3 miles
  • Lindenhof - 5 min walk - 0.3 miles
  • Fraumuenster - 6 min walk - 0.4 miles
  • Kunsthaus Zurich - 12 min walk - 0.7 miles

Getting around

  • Sihlstrasse Tram Stop - 1 min walk
  • Zürich Limmatquai Station - 9 min walk
  • Zurich Airport (ZRH) - 30 min drive

Restaurants

  • ‪Babu's Bakery & Coffeehouse - ‬2 min walk
  • ‪Haus Hiltl - ‬3 min walk
  • ‪Bar 45 - ‬4 min walk
  • ‪Kaufleuten Restaurant - ‬1 min walk
  • ‪Swiss Casinos Zürich - ‬3 min walk

About this property

citizenM Zürich

Guests of citizenM Zürich enjoy access to free WiFi in public areas, meeting rooms, and a 24-hour business center. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Additional amenities include coffee/tea in a common area, a library, and express check-in.
Smart TVs come with digital channels, and free WiFi keeps guests connected. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Other amenities include iPads, fans, and laptop-compatible safes. Housekeeping is available on request.

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  • Free WiFi
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: CHF 29.50 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • canteenM bar

Things to do

  • Art gallery
  • Books
  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Coworking space

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (33 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (31 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2019
  • Communal living room
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Partially-open bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • iPad
  • iPod dock
  • Smart TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CHF 49
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's Marriott Bonvoy mobile app before check-in
Information provided by the property may be translated using automated translation tools
Guests traveling with a service animal must contact the property prior to arrival.

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: CHF 3.50 per person, per night. This tax does not apply to children under 12 years of age.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CHF 29.5 per person
  • Late check-out fee: CHF 49 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, and a security system.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Long-term renters welcome.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

citizenM Zürich Hotel Zürich
Hotel citizenM Zürich Zürich
Zürich citizenM Zürich Hotel
Hotel citizenM Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel
citizenM Zürich Zürich
citizenM Zürich Hotel Zürich

Frequently asked questions

Is a free cancellation option available at citizenM Zürich?

CitizenM Zürich offers free cancellation on select room rates. For specific requirements, look at the cancellation policy on our site.

How much does it cost to stay at citizenM Zürich?

As of Nov 15, 2026, prices found for a 1-night stay for 2 adults at citizenM Zürich on Nov 22, 2026 start from $180, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see near citizenM Zürich?

This hotel is situated in Old Town Zürich within a short 3-minute walk of Bahnhofstrasse and also 14 minutes on foot from Swiss National Museum. You'll also find Hallenstadion and Lindt & Sprüngli Chocolateria within a short drive.

Is parking available on site at citizenM Zürich?

No, this hotel doesn't offer parking.

Does citizenM Zürich have a casino at the property?

No, citizenM Zürich doesn't have a casino.

Will I find an indoor pool at citizenM Zürich?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at citizenM Zürich?

Amenities that appeal to couples at this lakeside hotel include premium bedding, a hydromassage showerhead, and a smart TV.

Are there hot tubs at citizenM Zürich?

No, this hotel doesn't have a spa tub.

Does citizenM Zürich have a restaurant with a breakfast menu?

Yes, citizenM Zürich serves buffet breakfast for a surcharge each morning at canteenM.

Will citizenM Zürich allow pets to stay free of charge?

No, pets aren't allowed at citizenM Zürich though service animals are welcome.

Are there connecting rooms at citizenM Zürich?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from citizenM Zürich?

The closest major airport to citizenM Zürich is Zurich Airport (ZRH), which is 7.7 mi away (30 minutes by car).

Are there rooms with balconies that I can book at citizenM Zürich?

No, you won't find guestrooms with balconies at citizenM Zürich.

citizenM Zürich Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 848 out of 1193 reviews
Rating 8 - Good. 217 out of 1193 reviews
Rating 6 - Okay. 81 out of 1193 reviews
Rating 4 - Poor. 27 out of 1193 reviews
Rating 2 - Terrible. 20 out of 1193 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, quick walk to the train station. The staff were extremely friendly and helpful. Rooms were very clean and comfortable. I would definitely stay there again
Stayed 6 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 6 nights in Sep 2026
Verified review

8/10 Good

good hotel and clean
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a central location. Staff were welcoming and helpful and the room was really comfy and clean. Breakfast had all the essentials and the coffee was good. I would stay again if in the area.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, friendly staff. Rooms are pretty small. But overall, a great stay
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Would stay afain
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to train station, restaurants, old town and grocery. Clean room but small. Nice bathroom and nightlight set up.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent location, awesomely good breakfast. Everything was wonderful and would definitely stay there again!!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and helpful staff. Thanks
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel just steps away from Old Town Zürich. Chic contemporary design, comfortable room, super friendly staff. Beautiful lounge with work stations and well stocked bar that serve food. Great location, easy access to shops, restaurants and transportation. Highly recommended!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and good location for our need.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location Quiet Comfortable bedding Safe in room. Odd: purple lighting in room We did not pay what seemed expensive for the buffet breakfast so can’t rate.
Stayed 3 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Really small rooms with odd table at end of bed that took up space. Common areas were nice and bar staff were quite helpful. Really a better place for single business travelers rather than couples on holiday.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very god hotel with nice and helpful staff. The room was small but had everything we needed and it was very clean. Our best recommendations.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room, staff was helpful. Downstairs lounge is open 24 hours.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at Citizen M for my solo trips! This one is centrally located. Rooms were clean. Staff were extra friendly. The lobby was social during the evenings.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and guided through the check in process, the room was clean, bed was comfortable. It was a good stay
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful place. Would recommend
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very cleaned and close to everything. Even though they have self check in there is always some one to help you and is very easy to do the check in and check out. I recommend this Hotel 100%
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Great Hotel!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like other CitizenM hotels, it was very modern and clean. The room was small, but well-appointed and perfect for one person. The breakfast was excellent.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, room was a little small but other than that it It was good hotel. I would stay there again if I was in the area.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being in the heart of Zurich near “old town” made it great. Great for walking, dining and tourism. The rooms are small but laid out well and with the big open lounging area’s down stairs it wasnt an issue at all.
Stayed 4 nights in May 2026