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Hotel Santa María

Property class: 2.5

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Photo gallery for Hotel Santa María

Exterior
Room
Reception
Bathroom
Room

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Housekeeping

Explore the area

View in a map
Blvrd Mariano Matamoros Colonia Poxtla, Zacatlán, PUE, 73310
  • Place, Floral Clock
    ‪8 min walk‬
  • Place, The Murals of Zacatlan
    ‪15 min walk‬
  • Place, Canyon Viewpoint
    ‪15 min walk‬

Room options

View all photos for Standard Double Room Single Use

Room

Standard Double Room Single Use

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Double Beds

Room

Family Quadruple Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

About the neighborhood

Zacatlán

Hotel Santa María places you within a 15-minute stroll of popular sights such as Floral Clock and Canyon Viewpoint. This 23-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and concierge services.

What's nearby

  • Revolucion Municipal Market - 7 min walk - 0.4 miles
  • Floral Clock - 8 min walk - 0.5 miles
  • Palacio Municipal - 8 min walk - 0.5 miles
  • The Murals of Zacatlan - 15 min walk - 0.8 miles
  • Canyon Viewpoint - 15 min walk - 0.8 miles

Getting around

  • Puebla Intl. Airport (PBC) - 120 min drive

Restaurants

  • ‪El Andador - ‬10 min walk
  • ‪Taquería Alba - ‬7 min walk
  • ‪Eventos Briza - ‬12 min walk
  • ‪black pizza - ‬4 min walk
  • ‪Los Manzanos Pozolería - ‬6 min walk

About this property

Hotel Santa María

Hotel Santa María features free WiFi in public areas and a water dispenser. A stay here includes free parking. Front-desk staff can help with concierge services, and provide local restaurant recommendations. This smoke-free hotel also has a communal living room.
Guests can stay connected with free WiFi. Beds sport down comforters and bathrooms offer free toiletries. Portable fans and wardrobes or closets are also standard. Change of towels is available on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered, secured self parking on site

Things to do

  • TV in common areas

Conveniences

  • Limited-hour front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Accessibility

  • No elevator

More

  • Communal living room
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

More

  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property only accepts cash.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.

Property is also known as

Hotel Santa María Hotel
Hotel Santa María Zacatlán
Hotel Santa María Hotel Zacatlán

Frequently asked questions

Is free cancellation available at Hotel Santa María?

Hotel Santa María offers free cancellation on certain room rates. For additional details, look at the cancellation policy on our site.

What can I see within easy reach of Hotel Santa María?

This hotel in Zacatlán is within a 10-minute walk of Floral Clock, Palacio Municipal, and Revolucion Municipal Market. You'll also find Canyon Viewpoint and The Murals of Zacatlan less than a mile away.

Is parking available on site at Hotel Santa María?

Yes, secured self parking is offered for free at the hotel.

Does Hotel Santa María feature a casino at the property?

No, Hotel Santa María doesn't have a casino.

Is there an indoor pool at Hotel Santa María?

No, there is no indoor pool at this hotel.

Is Hotel Santa María a good place to stay for couples?

Amenities at this hotel that appeal to couples include a down comforter and concierge services.

Does Hotel Santa María have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Santa María have a restaurant with a breakfast menu?

No, Hotel Santa María doesn't have a restaurant that serves breakfast.

Does Hotel Santa María allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Santa María.

Does Hotel Santa María have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Hotel Santa María?

No, there aren't any guestrooms with balconies at Hotel Santa María.

Hotel Santa María Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 17 reviews
Rating 8 - Good. 8 out of 17 reviews
Rating 6 - Okay. 2 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 1 out of 17 reviews

7.2/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort
Las camas muy duras, no pudimos descansar
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena la estancia y la instalaciones , solo que el wifi es muy pobre y falla mucho
Stayed 1 night in Apr 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
Muy mal servicio
Stayed 1 night in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Hace falta mayor atención en la limpieza y la actitud del recepcionista
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es cómodo, limpio,
Stayed 2 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
La ubicación
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le hace falta mas servicios.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
El servicio bien
Stayed 3 nights in Aug 2023
Verified review

4/10 Poor

Liked: Cleanliness, property conditions & facilities
Sin comentarios
Stayed 1 night in Jun 2023
Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Excelente ubicacion, comoda y agradable personal; lo que no me gusto es que la habitacion me la entregaron con basura tanto en el cesto como cajones, regadera sin agua caliente, hasta que le indique al personal, triste porque ya habia desperdiciado mucha agua, esperando que saliera caliente
Verified review

8/10 Good

Liked: Staff & service
Buena atención del personal. Las habitaciones cuentan con lo básico, buena opciónpara pasar la noche considerando el precio
Stayed 1 night in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó, el trato del personal muy bueno, las instalaciones también. Lo recomiendo para familias.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena atención
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Disliked: Staff & service

Decepcionante

La regadera no servía bien, no tenía una adecuada caída de agua. Se escuchaba mucho ruido del personal del hotel con eso no permitían dormir.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities

Para que sigan mejorando

En terminos generales esta ok, solo que no tuve agua caliente.
Stayed 1 night in Apr 2022
Verified review

8/10 Good

Stayed 1 night in Jul 2023
Verified review

6/10 Okay

Stayed 2 nights in Mar 2022