Family Resorts in Yorkville, Yorkville

"Stayed one night in a junior suite at Hilton Garden Inn North Shore and had one of the worst nights of sleep in a long time. The bed was extremely firm, and the pillows were completely worn out with little to no support. I woke up with extreme lower back pain. The room’s air conditioner made things worse. It was loud and oddly placed, with the vent right next to the bed blowing directly on me all night. The bar experience didn’t help. My martini was poorly made, as well as expensive. Forty dollars for two drinks and the bartender didn’t seem to know how to prepare a Cosmopolitan, which is a pretty standard cocktail. The room layout was also odd and not particularly functional. Overall, the hotel feels very worn. The carpet in the room was dirty, and the common areas showed visible signs of neglect. The elevator almost closed on me at one point and it shook loudly. This property is in clear need of a refresh. Would not stay again."

"The room was clean and quite spacious. The view was lovely and I enjoyed my time here. The staff were friendly and cooperative. But there were no water bottles and shampoo in my room. The hair dryer was also missing. I asked for bottles at the reception and it was provided to me. Overall, the stay was great. Thank you!"

"Issues daily with being out of coffee cups and out of coffee for long periods. One guest didn’t have any shampoo in her shower container - and only found this out when was in the shower! Another guest asked the front desk for a toothbrush - and they didn’t have any. Another needed shaving cream - none available."