Yorkshire and the Humber Vacation Packages

Welcoming, friendly and helpful staff. Great location. No room cleaning or towel changes on the second day of our stay. Food was great. staff very helpful when we needed some extra help.

Really nice place 10-15 minute walk from train station. 10 minute walk in the central York. Rooms nice and clean with Sofa. No staff on site for checkin which is no issue for me personally as they sent over instructions, my only point would be it’s not totally clear how to input the code they give you until you work out how to do it. Maybe just me but I’m guessing not. The Full English Breakfast was very good standard and freshly cooked. Staff in the morning were polite and helpful. I would stay here again for sure.

Very disappointing stay. Apart from check-in, customer service was almost non-existent. We waited for service for food and drinks and no one came. When we asked, we were told to wait, and were then told staff were busy dealing with other customers. We were customers too. We were also given a ground-floor room, which was particularly unsuitable as we had our dogs with us. During the stay, a woman repeatedly walked around immediately outside our room, disturbing the dogs and making the whole situation feel rather strange and uncomfortable. Overall, the hotel simply did not feel particularly welcoming or well managed. Service was poor, communication was unhelpful, and the room location made the stay unnecessarily stressful. I have stayed in many hotels and do not expect perfection, but I do expect basic attentiveness and customer care. Unfortunately, that was missing here. I would not choose to stay again.