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The Black Swan - The Inn Collection Group

Property class: 4

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Photo gallery for The Black Swan - The Inn Collection Group

A traditional hotel with multiple buildings, including a Tudor-style structure and a stone building with a sign for "The Hotel."
Property video
A traditional Tudor-style house with a well-maintained garden, stone walls, and a lawn.
A bar area with wooden bar counters, multiple stools, and hanging pendant lights.
A stone fireplace with a wood-burning stove, a round wooden table, and a window with floral wallpaper.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Bar

Explore the area

View in a map
Market Place, Helmsley, York, England, YO62 5BJ
  • Place, North York Moors National Park
    ‪1 min walk‬
  • Place, Helmsley Castle
    ‪4 min walk‬
  • Place, Hemsley Walled Garden
    ‪7 min walk‬
  • Airport, Durham (MME-Teesside Intl.)
    ‪67 min drive‬

Room options

View all photos for Classic Double or Twin Room

A neatly made bed with white linens, a dark headboard, and a plaid carpet. There are two bedside lamps and a mirror on the wall.

Classic Double or Twin Room

8.6 out of 10
Excellent
(8 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Feature Double or Twin Room

A hotel room with a large bed, two bedside tables, a chair, a small table, and a patterned wallpaper.

Feature Double or Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin with Sofa Bed

A hotel room with a large bed, two bedside tables with lamps, a window with curtains, a small table with chairs, and a wall with patterned wallpaper.

Superior Double or Twin with Sofa Bed

8.4 out of 10
Very good
(6 reviews)
  • 452 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Single Room

A neatly made bed with white linens and a green pillow, a bedside table with a lamp, a mug, and a small item on the table.

Single Room

8.0 out of 10
Very good
(4 reviews)
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite Double Room with View

A hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Suite Double Room with View

  • 377 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double or Twin Room

A neatly made bed with white linens, a dark headboard, and a plaid carpet. There are two bedside lamps and a mirror on the wall.

Double or Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Cosy Double Room

A neatly made bed with white linens and a green pillow, a bedside table with a lamp, a mug, and a small item on the table.

Cosy Double Room

8.6 out of 10
Excellent
(10 reviews)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room with Bunks

A hotel room with a large bed, a chair, a table, and a window with curtains.

Family Room with Bunks

8.0 out of 10
Very good
(1 review)
  • 258 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

About the neighborhood

Helmsley

The Black Swan - The Inn Collection Group places you next to North York Moors National Park and Helmsley Arts Centre. This 45-room, 4-star hotel has free breakfast, free in-room WiFi, and free self parking.

What's nearby

  • North York Moors National Park - 1 min walk - 0.1 miles
  • Helmsley Arts Centre - 2 min walk - 0.1 miles
  • Duncombe Park - 3 min walk - 0.2 miles
  • Helmsley Castle - 4 min walk - 0.3 miles
  • Hemsley Walled Garden - 7 min walk - 0.4 miles

Getting around

  • Thirsk Station - 22 min drive
  • Durham (MME-Teesside Intl.) - 56 min drive

Restaurants

  • ‪Byland Abbey Inn - ‬12 min drive
  • ‪George & Dragon Hotel - ‬8 min drive
  • ‪The Feathers Hotel - ‬1 min walk
  • ‪The Fairfax Arms - ‬8 min drive
  • ‪Mannion & Co - ‬2 min walk

About this property

The Black Swan - The Inn Collection Group

Guests of The Black Swan - The Inn Collection Group enjoy free WiFi in public areas, coffee in a common area, and a garden. You can put free parking to good use if you drive. The front desk has multilingual staff that can help with luggage storage, and offer advice about sights and eateries nearby. This smoke-free hotel also has a banquet hall.
TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Coffee makers, ironing boards, and desks are also standard.

Similar properties

A stone fireplace with a fire, wooden chairs, a table with wine glasses, and a window with a view of the street.
The Feathers Hotel, Helmsley, North Yorkshire
York
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
9.2 out of 10, Wonderful, 505 reviews
$132 nightly
The price is $159
Oct 19 - Oct 20
Total with taxes and fees
The Feathers Hotel, Helmsley, North Yorkshire

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Outdoor furniture

Accessibility

  • No elevator

More

  • Banquet hall
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: GBP 25
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: GBP 25

Special check-in instructions

The front desk is open daily from 7:30 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for GBP 15 per pet, per day
  • Certain rooms only
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Property payment types

American ExpressMastercardVisa

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: GBP 25 (subject to availability)
  • Late check-out fee: GBP 25 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM
  • Check-out: 10:30 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Black Swan Hotel York
Black Swan Hotel
The Black Swan Hotel
The Black Swan at Helmsley
The Black Swan - The Inn Collection Group York
The Black Swan - The Inn Collection Group Hotel
The Black Swan - The Inn Collection Group Hotel York

Frequently asked questions

Is a free cancellation option available at The Black Swan - The Inn Collection Group?

The Black Swan - The Inn Collection Group offers free cancellation on certain room rates. If you'd like to learn more, review the cancellation policy on Orbitz.

How much does it cost to stay at The Black Swan - The Inn Collection Group?

As of Sep 23, 2026, prices found for a 1-night stay for 2 adults at The Black Swan - The Inn Collection Group on Oct 18, 2026 start from $119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see within easy reach of The Black Swan - The Inn Collection Group?

This hotel is located in York, just steps from North York Moors National Park and Helmsley Arts Centre, and within a short walk of Helmsley Castle. You'll also find Hemsley Walled Garden and Duncombe Park less than a mile away.

Does The Black Swan - The Inn Collection Group have a casino on the premises?

No, The Black Swan - The Inn Collection Group doesn't have a casino.

Will I find an indoor pool at The Black Swan - The Inn Collection Group?

No, there is no indoor pool at this hotel.

Does The Black Swan - The Inn Collection Group have a restaurant with a breakfast menu?

Yes, The Black Swan - The Inn Collection Group serves free full breakfasts each morning from its restaurant.

Will The Black Swan - The Inn Collection Group allow pets to stay for free?

Although they can't stay for free, pets are welcome at The Black Swan - The Inn Collection Group for a fee of GBP 15 per pet, per day.

How close is the airport from The Black Swan - The Inn Collection Group?

The closest major airport to The Black Swan - The Inn Collection Group is Durham (MME-Teesside Intl.), which is about 23.7 mi away.

The Black Swan - The Inn Collection Group Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 234 out of 445 reviews
Rating 8 - Good. 142 out of 445 reviews
Rating 6 - Okay. 53 out of 445 reviews
Rating 4 - Poor. 13 out of 445 reviews
Rating 2 - Terrible. 3 out of 445 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Yvonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and pleasant
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Nice old building in the town centre
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast very good Parking excellent
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and polite. The room was comfy. Location was great overlooking the market square. Breakfast was great, freshly cooked english breakfast plus continental choses. Would definitely stay again.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Black Swan in the centre if Helmsley is ideal for visiting the local area,comfortable clean and well appointed. Staff helpful and pleasant. The menus for dinner and breakfast were excellent, served fresh and hot. We had a very comfortable stay and would definitely consider booking the hotel again in future.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities
Beautiful hotel. Clean and really comfortable. Staff were very pleasant and professional Food was excellent.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable room, free parking, great staff
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Good breakfast.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exellent in everyway . Just need to move car at 9am but not a problem
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Berg good hotel, great service breakfast was excellent
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Bit of a rabbit warren and a long way to our room from reception up a number of short flights of stairs awkward for people of 82 with a small dog and suitcases
Stayed 1 night in May 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Room was brilliant,food great,staff and everything else 1st class
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stopped over on cleveland way. Had a long hot day and was ready to get feet up. Got sorted on arrival quickly and settled. Had a good meal especially the tomato soup. Slight hiccup with breakfast arrangement but got resolved quickly, would recommend a stopover.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the whole experience
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Hotel in Helmsley

We went to celebrate our 40th wedding anniversary lovely hotel and great staff
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Enjoyed our stay, room was spacious and meals where good.
Stayed 4 nights in May 2024
Verified review

10/10 Excellent

Anthony

Liked: Property conditions & facilities
Very clean , friendly staff , excellent breakfast, highly recommended
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Anthea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable stay

We had a good stay in every way and will certainly stay there again
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful building, great food, very comfortable stay, perfect location and friendly staff.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel will definitely return 👌 👍
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean room. Lovely breakfast included and a good price Thank you
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice venue to stay at, close to local amenities.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average (full English and Eggs Royale). F.E could have been hotter and felt like it may have been pre-prepared. Parking is hit and miss on first come first served basis. Other than that, a really nice characterful place to stay.
Stayed 1 night in May 2026
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay. Happy with the room and a lovely breakfast - would definitely recommend it.
Stayed 1 night in Jul 2022
Verified review

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little village hotel
Stayed 1 night in Dec 2022