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Grand Hyatt Xi An

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Photo gallery for Grand Hyatt Xi An

Front of property - evening/night
Creator video - submitted by tonywang
Daily buffet breakfast for a fee
Terrace/patio
Indoor pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
No 12 Jinye Road, High Tech Zone, Xi'an, Shaanxi, 710065
  • Place, Xi'an Greenland Pico International Convention and Exhibition Center
    โ€ช10 min walkโ€ฌ
  • Place, Yongyang Park
    โ€ช12 min walkโ€ฌ
  • Place, Shaanxi Sport Training Center
    โ€ช18 min walkโ€ฌ
  • Airport, Xi'an (XIY-Xianyang Intl.)
    โ€ช29 min driveโ€ฌ

Room options

View all photos for Grand King Room

Minibar, in-room safe, desk, soundproofing

Grand King Room

10.0 out of 10
Exceptional
(2 reviews)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Twin Room

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 807 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Deluxe Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Deluxe Twin Room

  • 850 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Club King Room

Minibar, in-room safe, desk, soundproofing

Grand Club King Room

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Club Twin Room

Minibar, in-room safe, desk, soundproofing

Grand Club Twin Room

  • 538 sq ft
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Club Deluxe King Room

Minibar, in-room safe, desk, soundproofing

Grand Club Deluxe King Room

  • 828 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Suite King Room

Minibar, in-room safe, desk, soundproofing

Grand Suite King Room

10.0 out of 10
Exceptional
(1 review)
  • 958 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Grand Executive Suite

Minibar, in-room safe, desk, soundproofing

Grand Executive Suite

  • 1614 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed
  • Free WiFi

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

  • 850 sq ft
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

  • 958 sq ft
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds
  • Free WiFi

View all photos for Grand Suite, 1 King Bed (Deluxe)

Minibar, in-room safe, desk, soundproofing

Grand Suite, 1 King Bed (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • 958 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

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Total with taxes and fees
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About the neighborhood

Xi'an

Located in Yanta Qu, Grand Hyatt Xi An is a leisurely stroll from sights such as Xi'an Greenland Pico International Convention and Exhibition Center and Yongyang Park. This 380-room, 5-star hotel has 5 restaurants, a full-service spa, and an indoor pool.

What's nearby

  • Xi'an Greenland Pico International Convention and Exhibition Center - 10 min walk - 0.6 miles
  • Yongyang Park - 12 min walk - 0.7 miles
  • Shaanxi Sport Training Center - 18 min walk - 1.0 mile
  • Shaanxi Swimming and Diving Stadium - 2 min drive - 1.4 miles
  • Xi'an Bell Tower - 13 min drive - 10.0 miles

Getting around

  • Tiyuchang Station - 10 min drive
  • Xi'an North Railway Station - 23 min drive
  • Xi'an (XIY-Xianyang Intl.) - 37 min drive

Restaurants

  • โ€ชSUBWAY ่ต›็™พๅ‘ณ - โ€ฌ9 min walk
  • โ€ชKFC - โ€ฌ4 min walk
  • โ€ชๆ–น่ˆŸ SUSHI MASTERS - โ€ฌ7 min walk
  • โ€ชLeban - โ€ฌ11 min walk
  • โ€ชBurger King (ๆฑ‰ๅ ก็Ž‹) - โ€ฌ7 min walk

About this property

Grand Hyatt Xi An

Grand Hyatt Xi An features a full-service spa, an indoor pool, and a gym. If you plan to drive, free parking is available. The 24-hour front desk has staff standing by to help with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and meeting rooms.
Guests can expect to find free WiFi and wired Internet, plus LCD TVs with satellite channels and DVD players. Bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other amenities include minibars, coffee makers, and safes.
Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Similar properties

Meeting facility
W XIAN
Yanta Qu
  • Pool
  • Spa
  • Free WiFi
  • Restaurant
9.4 out of 10, Exceptional, 75 reviews
$183 nightly
The price is $197
Jul 2 - Jul 3
Total with taxes and fees
W XIAN

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 178 for adults and CNY 178 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • Stereo

Family friendly

  • DVD player
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill

Full-service spa

  • Spa open daily

Accessibility

  • No elevator

More

  • 34 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from May 29 2026 to June 12 2026 (dates subject to change):
  • Fitness facilities
  • Laundry facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately CNY 178 for adults and CNY 178 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
  • Check-in: 2:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted.ย 
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Additional information about polices, regulations, and more:

  • Pool access available from 6:00 AM to 11:00 PM.
  • There are no elevators.
  • No rollaway or extra beds are available.

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Grand Hyatt Xi Hotel Xi'an
Grand Hyatt Xi Hotel
Grand Hyatt Xi Xi'an
Grand Hyatt Xi
Grand Hyatt Xi An Hotel
Grand Hyatt Xi An Xi'an
Grand Hyatt Xi An Hotel Xi'an

Frequently asked questions

Are free cancellation options available at Grand Hyatt Xi An?

Grand Hyatt Xi An provides free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Grand Hyatt Xi An?

As of Jun 18, 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Xi An on Jun 19, 2026 start from $112, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Grand Hyatt Xi An?

This hotel is situated in Yanta Qu within a short 14-minute walk of Yongyang Park. You'll also find Shaanxi Grand Opera House Xi'an and Golden Eagle within a short drive.

Is parking available on site at Grand Hyatt Xi An?

Yes, self parking is offered for free at the hotel.

Is a spa located at Grand Hyatt Xi An?

There is a full-service spa at this available for guests to enjoy at this hotel.

Are there luxury amenities available at Grand Hyatt Xi An?

Yes, guests can indulge in luxuries such as an indoor pool, 5 restaurants, and a full-service spa at this hotel.

Does Grand Hyatt Xi An feature a casino at the property?

No, Grand Hyatt Xi An doesn't have a casino.

Is there an indoor pool at Grand Hyatt Xi An?

Yes, this hotel has an indoor pool. Guests have pool access between 6:00 AM and 11:00 PM. Note though that pool facilities will be unavailable from May 29 2026 until June 12 2026 (subject to change).

What will couples enjoy most about a stay at Grand Hyatt Xi An?

There are plenty of amenities for couples at this hotel, including 5 restaurants, an indoor pool, and a full-service spa.

Does Grand Hyatt Xi An have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Grand Hyatt Xi An have a restaurant that serves breakfast?

Yes, Grand Hyatt Xi An has 5 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Grand Hyatt Xi An allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Hyatt Xi An.

Does Grand Hyatt Xi An have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to Grand Hyatt Xi An?

The closest major airport to Grand Hyatt Xi An is Xi'an (XIY-Xianyang Intl.), which is 27.5 mi away (37 minutes by car).

Are there rooms with balconies that I can book at Grand Hyatt Xi An?

No, there aren't any guestrooms at Grand Hyatt Xi An that offer a balcony.

Grand Hyatt Xi An Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 72 out of 89 reviews
Rating 8 - Good. 11 out of 89 reviews
Rating 6 - Okay. 2 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
The Grand Hyatt was very clean, and our room was well appointed. Staff were responsive to our requests. Excellent selection at the breakfast buffet and the evening Happy Hour.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food option is a great value for money. The staff were all helpful and friendly. The rooms were clean. My stay was just too short but will definitely recommend
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Woan Pin

Liked: Cleanliness, staff & service, amenities
Attentive staff - good communication among them. Very rare these days as I often have to repeat my requests.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 2 nights at the Grand Hyatt Xi'An in a Grand Club King Room. We went to Xi'An mainly to see the Terracotta Warriors. For us, we found this hotel was isolated from the main part of the town of Xi'An. We needed to take a taxi to get into the town centre. Apart from that, the room, the staff and the food were all at standard of what we would expect from the Grand Hyatt group. For us, the location wasn't the best.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I upgraded to 1 BR suite and was disappointed that the AC wouldnโ€™t work at all. Staff move us to another suite and was better. Frustraded that we had too pack twice in one day however staff was good about things. Would stay againโ€ฆ
Stayed 7 nights in May 2024
Verified

10/10 Excellent

YOUNGJIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
๋งŒ์กฑ
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ana

Liked: Cleanliness, amenities, property conditions & facilities
Instalaciones impecables, linpieza, funcionalidad, modernas. El personal super amable. Me encantรณ ! Sin duda volverรฉ
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

BYUNG JUN

Liked: Cleanliness, staff & service, amenities
๊นจ๋—ํ•˜๊ณ  ์นœ์ ˆํ•ฉ๋‹ˆ๋‹ค
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Heeseok

Liked: Cleanliness, staff & service, amenities
์˜ˆ.๊นจ๋—ํ•˜๊ณ  ์ง์›๋ถ„๋“ค์ด ์นœ์ ˆํ–ˆ์–ด์š”
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sungjoon

Liked: Cleanliness, staff & service, amenities
์ง์›๋“ค์ด ๋งค์šฐ ์นœ์ ˆํ•˜๊ณ  ๊นจ๋—ํ•ฉ๋‹ˆ๋‹ค.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities
La habitacion
Stayed 1 night in Nov 2025
Verified

8/10 Good

nicolas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel du bar et du restaurant ne sont pas aux standards internationaux
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

SHUI FONG

Liked: Cleanliness, staff & service, property conditions & facilities
ๅพˆๆปฟๆ„๏ผŒไฝ†ๆˆฟ้–“ๅชไพ›ๆ‡‰็•ชๆข˜ ๆ่ญฐๅŠ ๆด—ๆ‰‹ๆถฒๆฏ”่ผƒๆ–นไพฟ
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

KI EUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

๋‹ˆ์ฝ”๋‹˜์—๊ฒŒ ๊ฐ์‚ฌ ์ „ํ•ฉ๋‹ˆ๋‹ค

๊น”๋”ํ•˜๊ฒŒ ์ž˜ ์ •๋ฆฌ ์ •๋ˆ ๋˜์–ด ์žˆ์–ด์„œ ๋งŒ์กฑํ•˜์˜€์Šต๋‹ˆ๋‹ค ๊ณ ๊ฐ ์Šคํƒœํ”„์ค‘ ๋‹ˆ์ฝ”๋‹˜์—๊ฒŒ ๋„ˆ๋ฌด ์นœ์ ˆํ•˜๊ฒŒ ๋„์›€์ฃผ์…”์„œ ๊ฐ์‚ฌ์˜ ๋ง ์ „ํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

junggeun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in XI AN

์ค‘๊ตญ ์‹œ์•ˆ ์ถœ์žฅ ์ˆ™๋ฐ•. ์‹œ์„ค์ด ์ข‹๊ณ , ํŠนํžˆ ์ €๋… ๋ถ€ํŽ˜๊ฐ€ ์ •๋ง ์ข‹์Šต๋‹ˆ๋‹ค. ๋ธŒ๋žœ๋“œ์— ๊ฑธ๋งž๋Š” ์„œ๋น„์Šค๋ฅผ ๊ฐ–์ถ˜ ํ˜ธํ…”์ž…๋‹ˆ๋‹ค.
Stayed 3 nights in Nov 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

๊ทธ๋žœ๋“œ ํ•˜์–ํŠธ ์‹œ์•ˆ

์—์–ด์ปจ์ด ์ž˜ ์ž‘๋™๋˜์ง€ ์•Š์•„ ๋”์› ๋‹ค. ์ด์™ธ์—๋Š” ์ข‹์€ ์ˆ™์†Œ
Stayed 4 nights in Sep 2024
Verified

10/10 Excellent

yoshiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ๆœ€็ต‚ๆ—ฅๅ‡บ็™บใŒๆœๆ—ฉใๆœ้ฃŸใŒใจใ‚Œใชใ‹ใฃใŸใฎใงใ™ใŒใ€่ปฝ้ฃŸใ‚’็”จๆ„ใ—ใฆใใ‚Œใพใ—ใŸใ€‚็ด ๆ™ดใ‚‰ใ—ใ„ใƒ›ใ‚นใƒ”ใ‚ฟใƒชใƒ†ใ‚ฃใงใ™ใ€‚
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

YUN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
้žๅธธใซ่‰ฏใ‹ใฃใŸใ€‚
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pulito- disponibilitร  del personale
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

DON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ํ˜ธํ…”์€ ์ข‹์€๋ฐ, ์กฐ์‹์ด ๊ทธ๋ ‡๊ฒŒ ๋ง›์žˆ์ง€๋Š” ์•Š์€๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค.
Stayed 3 nights in Feb 2024
Verified

4/10 Poor

SEJIN

Liked: Staff & service
Disliked: Cleanliness
๊ฐ€๊ฒฉ๋Œ€๋น„ ์‹œ์„ค์ด ์ข‹์ง€ ์•Š์•˜์Šต๋‹ˆ๋‹ค. ์š•์‹ค์˜ ๊ตฌ์„๊ตฌ์„ ๋ฌผ๋•Œ๋กœ ์ธํ•œ ๊ฐˆ๋ณ€๊ณผ, ๊ณฐํŒก์ด์ฒ˜๋Ÿผ ๊ฒ€๊ฒŒ ๋˜์–ด ์žˆ๊ณ  ์—์–ด์ปจ์€ ์•„๋ฌด๋ฆฌ ๋‚ฎ๊ฒŒ ์˜จ๋„๋ฅผ ์„ค์ •ํ•ด ๋†“์•„๋„ ์‹œ์›ํ•˜์ง€ ์•Š์•˜์Šต๋‹ˆ๋‹ค. Wํ˜ธํ…”๊ณผ ์ฃผ๋ณ€ ์•„ํŒŒํŠธ๋จผํŠธ์‹ ํ˜ธํ…”์— ๋น„ํ•˜์—ฌ ๊ธˆ์•ก๋Œ€๋น„ ๊ฐ์‹ค์ด ๋„ˆ๋ฌด ํ˜•ํŽธ ์—†์—ˆ์Šต๋‹ˆ๋‹ค.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Siu Hung Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
่ฟ‘ๅœฐ้ต็ซ™๏ผŒๅŽปๅ•ฒไธญๅฟƒ้ปž้ƒฝๅฅฝ่ฟ‘๏ผŒ้™„่ฟ‘ไบฆ้ƒฝๆœ‰ๅฅฝๅคš้ฃŸ่‚†๏ผŒ่€Œไฟ‚ๆˆ‘ๅ“‹ๆœ€้พๆ„ๅ˜…ๅคงๆŽ’ๆช”้™„่ฟ‘้ƒฝๆœ‰ๅนณ้šๆญฃ๏ผ
Stayed 3 nights in Apr 2023
Verified

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ไธ้”™๏ผๆŽจ่๏ผๆœๅŠกๅพˆๅฅฝ๏ผๆ—ฉ้คไนŸๅพˆไธฐๅฏŒใ€‚
Stayed 1 night in Jul 2021
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay

The AC was off in almost the entire building. It was about 95 degrees or more outside and they kept it off but didnโ€™t tell you before arriving. Then they would turn it on when you arrived just in your room not main areas. So my room (a suite) had no AC and they tried to fix it twice. It was so bad that moved me to another room and the AC still took half the night to finally work. So I had a horrible sleep. They actually kept sending a repair man to the room which made it even more dreadful as who wants to stay in a hotel room with a maintenance guy in your room all night?! To advertise 5 star and charge full price for the suite, and then not have any of the amenities functioning (oh I forgot the one western restaurant was not open the day I checked in ๐Ÿ˜‚ and also the concierge had no clue where any were... even though I found one directly across the street from walking) was shameful. They also had dirty windows so bad you couldnโ€™t see out of them. I know times are tough but at least let people know and make concessions if you arenโ€™t operating at full as advertised amenities and conveniences of your hotel.
Stayed 1 night in Aug 2020
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
๊นจ๋—ํ•œ ์ˆ™์†Œ์™€ ์ธํ…Œ๋ฆฌ์–ด, ์ „๊ฒฝ์ด ์ข‹์Šต๋‹ˆ๋‹ค. ๊ตํ†ต๋„ ํŽธ๋ฆฌํ•ฉ๋‹ˆ๋‹ค. ํ›Œ๋ฅญํ•œ ํ”ผํŠธ๋‹ˆ ์‹œ์„ค๊ณผ ์‚ฌ์šฐ๋‹ˆ, ์ˆ˜์˜์žฅ์ด ์žˆ์–ด ํœด๊ฐ€๋กœ ์ข‹์Šต๋‹ˆ๋‹ค. ์ง์› ๋ชจ๋‘ ์ง„์ฒ ํ•ฉ๋‹ˆ๋‹ค.
Stayed 7 nights in Jan 2020